Chapter 16 Learning Objectives

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Presentation transcript:

Chapter 16 Learning Objectives Define high-performance work systems and identify the elements of such a system. Summarize the outcomes of a high-performance work system. Describe the conditions that create a high-performance work system. Explain how human resource management can contribute to high performance.

Chapter 16 Learning Objectives (continued) Discuss the role of HRM technology in high-performance work systems. Summarize ways to measure the effectiveness of human resource management.

Elements of a High-Performance Work System

HPWS Outcomes

Conditions that Contribute to High Performance Teamwork and active participation Knowledge sharing Cutting edge technology Job Satisfaction Constant Feedback Ongoing training Employee rewards and compensation tied to company performance Ethics

Employee Performance and HPWS

HRM Technology Transaction Processing – Documents HR decisions and practices Decision Support Systems – Helps with problem solving Expert Systems – Establishes decision rules applied in making decisions HRIS - Relational Databases that can be integrated E-HRM – Online employee services promoting self service

Measuring the Effectiveness of Human Resource Management

Analyzing the Effect of HRM Programs Improving HR performance Greater efficiency – means the HR department uses fewer and less-costly resources to perform its functions. Greater effectiveness – means that what the HR department does has a more beneficial effect on employees and the organization’s performance.