Page 1 The Real-Time Enterprise PeopleSoft Overview University of Massachusetts/Lowell October 17, 2002

Page 2 The Real-Time Enterprise “Real-time technology might even prove as important for speeding up the information flow in business as the telegraph” The Economist, February 2 nd, 2002

Page 3 Business processes are immediate Layers of intermediaries are removed Business performance is constantly monitored Response to business change is instant All relevant information is presented in real time Operating in real time

Page 4 NO LONGER A VISION $54M projected increase in operating income $4M projected savings from employee self-service Financial close reduced from 15 to 3 days $1M projected savings on contracted services

Page 5 REALIZING THE VISION: GENERATIONAL REVOLUTION 1 ST Generation: Stand alone products Benefits Billing Payables General Ledger General Ledger Inventory Assets Support Payroll Sales Purchasing Service Travel Expenses Planning Credit Forecasting Recruit Logistics Field Service Field Service Sales Inventory Orders Contracts Projects Help Desk Help Desk Assets Quality

Page 6 REALIZING THE VISION: GENERATIONAL REVOLUTION 2 ND Generation: Product-Line Suites

Page 7 REALIZING THE VISION: GENERATIONAL REVOLUTION Monolithic Application Suites 3 RD Generation:

Page 8 REALIZING THE VISION: GENERATIONAL REVOLUTION Best-in-class pure Internet application suites Today’s Generation:

Page 9 What is now possible?

Page 10 Now Customers Can: Enter their own orders Check inventory Track shipments Pay invoices Enter and resolve support inquiries All on the Internet, in real time PARTICIPANTS ARE DIRECTLY CONNECTED

Page 11 Now Suppliers Can: Monitor customer demand Check inventory Replenish supplies Monitor their performance Check settlement status All on the Internet, in real time PARTICIPANTS ARE DIRECTLY CONNECTED

Page 12 Now Partners Can: Have instant information on products and promotions Place orders Check availability View shipment status Request and receive support online All on the Internet, in real time PARTICIPANTS ARE DIRECTLY CONNECTED

Page 13 Now Employees Can: Manage their own benefits Administer their own deductions Purchase supplies Book their own travel Submit their expenses All on the Internet, in real time PARTICIPANTS ARE DIRECTLY CONNECTED

Page 14 BUSINESS PROCESSES ARE IMMEDIATE Order to Cash CRM  SCM  FIN Source to Settle SCM  FIN Target to Engage CRM Plan to Act FINANCIALS Request to Resolve CRM  HCM

Page 15 Order-to-Cash Process Marketing Automation Inventory Accounts Receivable Sales Force Automation Shipping Collections After Sales Service Order Entry Invoicing

Page 16 Order-to-Cash Process Inventory Accounts Receivable Shipping Collections Marketing Automation Sales Force Automation After Sales Service CRM Order Entry Invoicing

Page 17 Order-to-Cash Process Marketing Automation Inventory Accounts Receivable Sales Force Automation Shipping Collections After Sales Service SCM Order Entry SCM Invoicing

Page 18 Order-to-Cash Process Accounts Receivable Collections FIN Inventory Shipping SCM Invoicing FIN Order Entry SCM Marketing Automation Sales Force Automation After Sales Service CRM

Page 19 After Sales Service CRM Order-to-Cash Process Accounts Receivable FIN Collections FIN Invoicing FIN Marketing Automation CRM Sales Force Automation CRM Inventory SCM Order Entry SCM Shipping SCM

Page 20 After Sales Service CRM The bottom line Accounts Receivable FIN Collections FIN Invoicing FIN Marketing Automation CRM Sales Force Automation CRM Inventory SCM Order Entry SCM Shipping SCM It’s about the enterprise

Page 21 Standardize business processes Move business processes to the Internet Connect participants directly to business processes in real time Provide real-time analysis and insight BECOMING A REAL-TIME ENTERPRISE

Page 22 Why PeopleSoft?

Page 23 Comprehensive CRM, SCM, Financials, and HCM applications Pure Internet Architecture™ PEOPLESOFT BEST-IN-CLASS APPLICATIONS Pure Internet Architecture CRMSCMFINHCM #2 rated CRM - META Group #2 rated Manufacturing ERP - Gartner Group #1 rated Financials - META Group #1 rated HRMS - Gartner Group

Page 24 Comprehensive CRM, SCM, Financials, and HCM applications Pure Internet Architecture™ PEOPLESOFT BEST-IN-CLASS APPLICATIONS Pure Internet Architecture CRMSCMFINHCM “Hands down, PeopleSoft has won the architecture debate.” - AMR Research “Topping the Product of the Year competition was PeopleSoft 8 Supplier Relationship Management.” - Datamation “PeopleSoft functionality remains among the strongest and broadest in the marketplace.” - META Group “PeopleSoft has the most complete functionality on the market.” - META Group

Page 25 Comprehensive CRM, SCM, Financials, and HCM applications Pure Internet Architecture™ PEOPLESOFT BEST-IN-CLASS INTEGRATION Pure Internet Architecture Integration CRMSCMFINHCM Seamless integration Superior integration technology

Page 26 No code on the client Intuitive interface Superior mobile technology PEOPLESOFT INSTANTLY CONNECTS PARTICIPANTS TO BUSINESS PROCESSES Pure Internet Architecture Integration Portal CustomersSuppliersEmployeesPartners CRMSCMFINHCM

Page 27 Only PeopleSoft has embedded analytics into business processes for: Real-time analysis Predictive analytics Performance scorecards PEOPLESOFT EMBEDDED ANALYTICS Pure Internet Architecture Integration Portal Customers Suppliers Employees Partners Embedded Analytics CRMSCMFINHCM

Page 28 Customer Examples

Page 29 TEA has moved their state-wide contracted workforce processes to the Internet. TEA administrators and Texas legislators also now have immediate visibility into the performance of all state-wide school programs. PeopleSoft Products CRM Financials ESA Analytics Benefits 100% of key school programs measured by PeopleSoft EPM Reporting time reduced by 50% 2 year Enterprise Service Automation savings: $7M CUSTOMER EXAMPLE “PeopleSoft continues to exhibit vision in new value-added modules like Enterprise Performance Management and Services Procurement.” Bill Monroe, Chief of Operations

Page 30 P&O Nedlloyd has moved its human resource processes to the Internet, and now offers self- service functionality to all their UK-based employees. PeopleSoft Products Financials HRMS Benefits Expected deployment savings per user: £105 Expected UK deployment savings: £190,000 Implementation time: 8 weeks CUSTOMER EXAMPLE “One reason for choosing PeopleSoft 8 was its ‘zero client’ footprint.” Pamela Harding, UK HRM Manager

Page 31 BEA moved their HR, financial, and supply chain processes to the Internet using PeopleSoft 8. As a result, BEA streamlined order management, sales, customer support, and HR processes to improve productivity and reduce costs. Benefits: Increased operating income: $54M next 3 years New hire administration: 6 weeks to days Order-to-invoice process: 10 days to 2 days PeopleSoft Products SCM Financials HRMS ESA Analytics “The functionality offered in PeopleSoft… was far stronger than the competition.” Rhonda Hocker, CIO CUSTOMER EXAMPLE

Page 32 Benefits $ 4M projected savings Live on 10 products in 22 weeks PeopleSoft Products HRMS CUSTOMER EXAMPLE “PeopleSoft 8 self-service gives us five times the capability than our previous vendor.” - Chuck Moore VP, HRIS and Administration WellPoint moved their open enrollment process to the Internet. Paycheck printing has been eliminated, and employees now directly administer their own human resource management.

Page 33 Operate in real time Achieve unparalleled performance

Page 34 The Real-Time Enterprise

Page 35 Backup slides

Page 36 PEOPLESOFT: KEY FIGURES8,400 $2.0 B $1.7 B 13 >50% in 2001 revenues in cash years of profitability of revenues from new customers new customers/quarter countries installed employees 24 offices worldwide

Page 37 Move business processes to the Internet. In months, not years. Connect people to business processes. Instantly. Gain real-time business insight. Now. Move business processes to the Internet. In months, not years. Connect people to business processes. Instantly. Gain real-time business insight. Now. PeopleSoft Pure Internet Application Software

Page 38 Comprehensive CRM, SCM, Financials, and HCM applications Pure Internet Architecture™ Seamless integration Superior integration technology BEST-IN-CLASS PURE INTERNET APPLICATIONS SUITE # 1 rated HRMS - Gartner Group

Page 39 Comprehensive CRM, SCM, Financials, and HCM applications Pure Internet Architecture™ Seamless integration Superior integration technology BEST-IN-CLASS PURE INTERNET APPLICATIONS SUITE # 2 rated CRM - META Group

Page 40 Comprehensive CRM, SCM, Financials, and HCM applications Pure Internet Architecture™ Seamless integration Superior integration technology BEST-IN-CLASS PURE INTERNET APPLICATIONS SUITE # 2 rated Manufacturing ERP - Gartner Group

Page 41 Comprehensive CRM, SCM, Financials, and HCM applications Pure Internet Architecture™ Seamless integration Superior integration technology BEST-IN-CLASS PURE INTERNET APPLICATIONS SUITE # 1 rated Financials - META Group