Compliments & Complaints

Good food verses bad food

Feeling, flavor and taste

Taste 味道 sour sweet bitter spicy, hot salty tangy stale hot, cold tough, hard chewy fine, smooth soft, tender crispy crunchy rich creamy greasy juicy, moist Mouth Feel 口感

Flavor 風味 Our milkshakes have 6 different flavors. – strawberry, banana, mango, – vanilla, chocolate, coffee Flavor = taste + smell

It’s a very light filling sour sweet bitter spicy (hot) salty delicious tasty tasteless mouthwatering dish.

This meal is delicious enjoyable terrific wonderful delightful lovely pleasant flavo(u)rful appetizing awful terrible revolting

This food tastes This salad is bad funny strange old not fresh limp

The steak/meat is undercooked overcooked underdone overdone raw rare bloody too tough hard dry chewy rancid

These eggs are raw runny too soft too hard underdone overdone not fresh

This toast is too dark too light burnt stale soggy damp moldy

This soup is not hot (enough) lukewarm watery tasteless flavorless bland too oily greasy spoiled

This tea/coffee is cold too weak too strong too bitter flat mild off awful terrible lousy

Personal feelings I am I feel tired thirsty hungry sleepy well (good)

I can smell taste the food (dish)

Common tableware’s problems napkin, paper towel, tissue paper knife, fork, spoon bowl, plate, saucer glass, cup, mug ash tray, tray stained dirty chipped broken cracked bent blunt missing

napkin paper towel tissue papertoilet paper

knife, fork, spoon

bowl, plate, saucer

glass, cup, mug

ash tray tray

Complaints 顧客抱怨 This napkin has stains. 這餐巾 ( 口布 ) 有汙點 This napkin is dirty (not clean). 這餐巾 ( 口布 ) 是髒的 The knife (fork, spoon) is bent (blunt). 這刀子 ( 叉, 匙 ) 是彎曲的 ( 鈍的 ) This plate (bowl) is chipped (broken). 這盤子 ( 碗 ) 有缺 角 ( 是破的 ) This cup (glass) is cracked. 這杯子 ( 玻璃杯 ) 有裂縫 Arranged table is close to the toilet. 桌子太靠近廁所

The service is slow. 服務很慢 I have been waiting for a long time. The soup is cold. 湯是冷的 There are insects (cockroach/fly) in my food. 食物有 蟲 There is a hair in my soup. The room temperature is too warm (too cold). 室內溫度太溫暖 ( 太冷 ) Food is not fully cooked. 食物沒煮熟 Impolite waiter. 不禮貌的服務生 Filthy tablecloth. 桌布髒 Loud music. 音樂太吵

I am not happy with my I think there is something wrong with the steak. pork. salad. dessert. coffee. tea. There is a missing. I have no. spoon fork knife cup glass plate bowl

ask for a new one Can Could May get have change another one? 我能換另一個嗎？ A new one? 我能有個新的嗎？ me a new one? 能給我個新的嗎？ I we Could you Can you give get bring

Waiter/waitress answers… (How) can I help? Is there anything wrong? What’s the problem, sir? I am (terribly/really/very) sorry (about that). My apologies. Sir/Ma’am. Please accept my apologies. I apologize for the mistake (this trouble/the delay/ the inconvenience/ the mix up).

I’ll change/replace it for you. I’ll get/bring you one immediately (right away/at once/straight away). I’ll get/bring you another one (a clean one/a hot one/ some more). Would you like to change it for something else? We’d like to offer you complimentary drinks. We would like to give you a discount on your meals.