Philip Young One Hosting Capita One Software Update Seminars 2014

Capita One National User Group 2014 Capita One Software Update Seminars 2014 Why hosting? Customer strategy Improved security (physical/data access) Reduced infrastructure costs Improved communication channels Hassle free upgrades Focus on getting the most out of your data

Capita One National User Group 2014 Capita One Software Update Seminars 2014 Hosting Update 1 st customer, Westminster City Council, already LIVE Implemented within 4 months Four key milestones achieved Infrastructure and access sign off Security Sign off (RMADS) Customer data TEST sign off “GO LIVE” Estimated cost savings of project £400,000

Capita One National User Group 2014 Capita One Software Update Seminars 2014 Hosting Partner - Six Degrees Group The partnership between Capita and 6DG combines two best-in-class providers: 6DG owns and operates its own datacentres, data network, voice switches and cloud platforms Established and trusted supplier to Capita UK based, Tier 3 data centres (99.982% availability) ISO27001 Accredited and adheres to CESG guidelines Experience of working with over 40 leading LA’s and public sector organisations

Capita One National User Group 2014 Capita One Software Update Seminars 2014 One Hosting – Security & Compliance Provide information and security services CNS Mosaic - CLAS consultancy Security compliance engine Award winning Log, monitor and alert events

Capita One National User Group 2014 Capita One Software Update Seminars 2014 One Hosting – Standard benefits 24/7/365 Datacentre support 15 minute SLA (Hardware replacement) Offsite disaster recovery Recovery Time Objective (RTO) – 4hrs SAN replication every 24hrs Site to site encrypted VPN Daily Snapshots (midnight) – 30 stored locally Security measures in line with official Configurable monitoring and reporting Recovery Point Objective (RPO) – 24hrs

Capita One National User Group 2014 Capita One Software Update Seminars 2014 One Hosting – Technical services All upgrades/service packs/hotfixes Migration to hosted service (on boarding) Support for 2 environments (LIVE & TEST) Technology changes Oracle, SQL & User licensing included Service desk (Mon-Fri 08:00 – 17:30) Out of hours upgrades for LIVE Annual support plan/technical review Ad-hoc scripts Data refreshes (up to 6 per year)

Capita One National User Group 2014 Capita One Software Update Seminars 2014 Local Authority Schools Citizens Data Centre(s)

Capita One National User Group 2014 Capita One Software Update Seminars 2014 Oracle Database Update ComplianceMid-tier 1Mid-tier 2 Active Directory Web Server Windows Remote App Server Application Stack HTTPS for external feeds Encrypted VPN To Local Authorities

Capita One National User Group 2014 Capita One Software Update Seminars 2014 Local Authority Schools Citizens Data Centre(s)

Capita One National User Group 2014 Capita One Software Update Seminars 2014 Encrypted VPN to Data Centre Windows Remote App - HTTPS 3 rd party apps (e.g. GIS/API/Exchange) - HTTPS

Capita One National User Group 2014 Capita One Software Update Seminars 2014 Local Authority Schools Citizens Data Centre(s)

Capita One National User Group 2014 Capita One Software Update Seminars 2014 HTTPS for Citizens HTTPS for Providers Provider Portal B2B Data Transfer Citizen Portal A&T Public Facing One Caseworker (Mobile)

Capita One National User Group 2014 Capita One Software Update Seminars 2014

Capita One National User Group 2014 Capita One Software Update Seminars 2014 One Hosting – Next steps… Talk to Business Development Manager We will arrange a hosting discussion covering: Requirements Environments Costs Timescales

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