Copyright © 2008 Sol Solutions. All rights reserved Aditya Infotech ITES/BPO Solutions for the Global Markets.

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Presentation transcript:

Copyright © 2008 Sol Solutions. All rights reserved Aditya Infotech ITES/BPO Solutions for the Global Markets

Sol Solutions Copyright © 2008 Sol Solutions. All rights reserved Introduction Aditya infotech is a state-of-the-art, multi channel integrated call and contact center, headquartered in kolkata India, that operates 24x7 on a multi shift basis with an installed capacity of 120+ seats.Aditya infotech is a state-of-the-art, multi channel integrated call and contact center, headquartered in kolkata India, that operates 24x7 on a multi shift basis with an installed capacity of 120+ seats. We base our business on a solid foundation of trust and transparency, where quality service is the driving force. In fact, it is our commitment to excellence that work environment where human expertise and technology meet to often encourage our clients to entrust us with their challenging requirements. Our modern Call Center is a futuristic set up with international styling and design. It is a stimulating work environment where human expertise and technology meet to offer clients a service experience that is at par with global standards.We base our business on a solid foundation of trust and transparency, where quality service is the driving force. In fact, it is our commitment to excellence that work environment where human expertise and technology meet to often encourage our clients to entrust us with their challenging requirements. Our modern Call Center is a futuristic set up with international styling and design. It is a stimulating work environment where human expertise and technology meet to offer clients a service experience that is at par with global standards.

Sol Solutions Copyright © 2008 Sol Solutions. All rights reserved Overview Sol is: Young & energetic Solutions oriented Process driven for quality and repeatability Client focused Exceptionally talented Highly professional..... a full-service provider for ites / bpo solutions.

Sol Solutions Copyright © 2008 Sol Solutions. All rights reserved Sol Philosophy We believe the key to our success, and our clients’ success, is our ability to offer a wide variety of end-to-end services. Our operations managers are multi-disciplinary –– knowledgeable and experienced in both business and process management. Our extensive network of alliance partnerships allows us to deliver best-of-breed services and solutions. Sol is committed to delivering total client satisfaction in every engagement. our mission is to be a trusted partner and the ites company of choice for our clients.

Sol Solutions Copyright © 2008 Sol Solutions. All rights reserved Capabilities Solutions expertise –Voice –Back-office processing –Non-stop (24x7x365) operations Process Alliance partnerships

Sol Solutions Copyright © 2008 Sol Solutions. All rights reserved In House Training: Aditya Infotech can boast of the best in house training imparted by the best voice & accent, and Process Trainers who have the acumen to imbibe into every individual the knowledge they require to excel in their field helping the client reach their targetted audience. Training at SOL

Sol Solutions Copyright © 2008 Sol Solutions. All rights reserved Partial Client List Domestic : International : Airtel Dunn & Bradstreet, USA Hdfc bank T-Mobile, USA Icici bank Thomas Cook, USA Vodafone Ferragamo INC, USA US Lead Generation

Sol Solutions Copyright © 2008 Sol Solutions. All rights reserved Management Profile (a) Moses : Président Moses Merchant has been involved with information technology for the last 20 years. He Is a co-founder of thaumaturgix (tgix for short), a New York based technology consulting company that has served clients ranging from fortune 100 enterprises to start-up companies. Moses has extensive experience working with clients across a variety of industries, including healthcare, financial services, media & entertainment, and retail. he holds an m.s. degree in information networking from carnegie mellon university, u.s.a.

Sol Solutions Copyright © 2008 Sol Solutions. All rights reserved Management Profile (b) Rahim : Managing Director Rahim Merchant was born and brought up in mumbai, india. Rahim was initially struck with the idea of real estate and property development but as time passed on Rahim came to understand that his true passion and desire was for electronics and technology. Rahim started up with the cellular business, then with the persuasion of Moses Merchant, he deviated and found his real career with the information technology sector. thus, the formation of Aditya Infotech.

Sol Solutions Copyright © 2008 Sol Solutions. All rights reserved Management Profile (c) Hussain : Finance Controller/ Analyst Hussain Junaidi, hailing from bangalore, india, and a young graduate in commerce was interested to make an imprint in the corporate world as a finance analyst and controller. Hussain is in charge of the daily financial activities along with the overall maintenance and is also involved in giving Aditya infotech correct forecasts and analysis for the financial year ahead.

Sol Solutions Copyright © 2008 Sol Solutions. All rights reserved Management Profile (d) Bradford : Director/CENTER MANAGER Bradford Fernandez, resident of Kolkata, India, was a bonafide Principal of a high school and Chief Advisor from the education industry for a decade and a half. He was also an Editor-In- Chief for an International Magazine but then decided to change profession and join the booming BPO industry. Bradford started of his carrier in the BPO sector with Wipro, Kolkata, then moved on to Macrosys and after a long tenure with them moved to Pune to join the Hutchinson whompoa group and serve 3 global services the world reknowned mobile service providers He also has worked with Synergy Relationship Management Services, Satyam BPO, Hyderabad and Sol Solutions, Pune as Centre Manager. Bradford heads the Centre at Aditya Infotech.

Sol Solutions Copyright © 2008 Sol Solutions. All rights reserved Contact Address : 26 Hemanta Mukherjee Road. Kolkata – Phone :

Sol Solutions Copyright © 2008 Sol Solutions. All rights reserved Conclusion Proactive leadership Vision, innovation and resources Skills to develop, maintain and manage complex systems and processes Non-stop (24x7x365) operations Hands-on management and senior staff involvement Extraordinary client retention Extraordinary staff retention

Sol Solutions Copyright © 2008 Sol Solutions. All rights reserved