Quality of Support Review Category One incident reports of allegations of staff to client assault and unexplained injuries in disability services

Agenda What is a Quality of Support Review? Purpose of a Quality of Support Review The main steps in the Quality of Support Review process What you need to do Where to get more information?

Context The Department of Health & Human Services is committed to ensuring that people with a disability are supported to live safe, happy and fulfilling lives free from abuse.

What is a Quality of Support Review? A Quality of Support Review is an assessment of the adequacy of actions taken by a disability service provider in response to: –an allegation of the assault of a client by a staff member –incidents involving unexplained injuries. Disability service provider includes: –department delivered services –Community disability service organisations funded and registered by the department.

What is a Quality of Support Review? NOT an investigation of the incident or allegation. It is a review of the actions taken in response to the allegation – at the time of the incident – in the period immediately following. It’s about identifying opportunities for improvement

Purpose of a Quality of Support Review? Assess the adequacy of response. Ensure appropriate actions were taken to protect client rights, safety and wellbeing. Ensure appropriate actions in relation to staff involved. Identify underlying causes to make improvements and prevent reoccurrence.

Quality of Support Review process

Quality of Support Review Template The Quality of Support Template is sent by the department to the disability service provider for completion. The template must be completed and returned to the department in 10 working days with any relevant documents attached. The disability service provider must tell the person with a disability and/or their key support person that a Quality of Support Review has been initiated.

What is an Improvement Action Plan?

Quality of Support Review process

Step 5. Assessment finding There are four possible outcomes of an assessment: 1.No further action required 2.Recommend outstanding actions managed with support and supervision minor issues and some opportunities for improvement identified. 3.Recommend Quality of Support Review meeting major issues with actions taken. Improvement actions identified by the disability service provider do not address concerns. 4.Escalation to area for consideration of formal review high level risk to safety, health and wellbeing.

Quality of Support Review process

Step 6 and 7. Advise of Quality of Support meeting The department advises the disability service provider: – of the outcome of the Quality of Support assessment – that a Quality of Support meeting is to be held and if additional documentation is required.

Quality of Support Review process

Step 8. Quality of Support meeting convened and outcomes Outcomes of Quality of Support Review meeting 1.No further action required – appropriate actions taken or are planned 2.Recommend outstanding actions are managed with support and supervision 3.Escalation to area for consideration for formal review

Quality of Support Review process

Step 10. Informing the person with a disability and/or key support person The disability service provider must inform the person with a disability and/or key support people about: – the completion and outcome of the Quality of Support Review – the development of an Improvement Action Plan. This must be done within five working days of the disability service provider being informed of the completion and outcome.

Quality of Support Review process

Step 11.Monitoring Improvement Action Plan and Closure The disability service provider is required to complete the action items identified on the Improvement Action Plan in accordance with the agreed timeframes. When the Improvement Action Plan has been completed, the disability service provider must advise the department. When all the action items on the Improvement Action Plan are completed, the Quality of Support Review is considered closed.

Further information Funded Agency channel agreements/incident-reporting/human-services –Quality of Support Review guideline –Quality of Support Review template –Quality of Support Review Information Session presentation –Quality of Support Review guideline – Easy English Speak to your manager or Local Engagement Officer Send questions to the Quality of Support Inbox

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