Financial Report 2010 Income Statement Copyright © 2002 rtdonline.com, Rene T. Domingo,

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Presentation transcript:

Financial Report 2010 Income Statement Copyright © 2002 rtdonline.com, Rene T. Domingo,

what the CEO wants what systems engineering thought the CEO wanted what manufacturing wanted engineering to do what finance finally approved what the supervisor actually requisitioned what the user really wanted Copyright © 2002 rtdonline.com, Rene T. Domingo,

IS THE CUSTOMER WRONG? THE CUSTOMER IS ALWAYS RIGHT no yes Copyright © 2002 rtdonline.com, Rene T. Domingo,

COMPANY PERCEPTION OF QUALITY CUSTOMER EXPECTATION OF QUALITY COMPANY PERCEPTION OF QUALITY CUSTOMER EXPECTATION OF QUALITY Copyright © 2002 rtdonline.com, Rene T. Domingo,

Copyright © 2002 rtdonline.com, Rene T. Domingo,

Copyright © 2002 rtdonline.com, Rene T. Domingo,

Copyright © 2002 rtdonline.com, Rene T. Domingo,

SUPPLIER MANUFACTURER RETAILER CUSTOMER Copyright © 2002 rtdonline.com, Rene T. Domingo,

Copyright © 2002 rtdonline.com, Rene T. Domingo,

Copyright © 2002 rtdonline.com, Rene T. Domingo,

Copyright © 2002 rtdonline.com, Rene T. Domingo,

Copyright © 2002 rtdonline.com, Rene T. Domingo,

Copyright © 2002 rtdonline.com, Rene T. Domingo,

Copyright © 2002 rtdonline.com, Rene T. Domingo,

OPPORTUNITY SHAREOFMARKET PROFITS BUYERS LEVERAGE SALES MONEY What entrepreneurs see in problems Copyright © 2002 rtdonline.com, Rene T. Domingo,

Copyright © 2002 rtdonline.com, Rene T. Domingo,

QUALITY DRIVEN STRATEGY QUALITY-PROFIT LINK HIGHER QUALITY LOWER COSTS FASTER DELIVERY LOWER PRICE HIGHER PROFITS HIGHER SALES Copyright © 2002 rtdonline.com, Rene T. Domingo,

A dissatisfied customer will ten thousand of his friends about his experience (in 30 seconds). A dissatisfied customer will tell ten of his friends about his experience. Copyright © 2002 rtdonline.com, Rene T. Domingo,

NEW (2025) MBA FIRST YEAR CORE COURSES customer delight 3 units intrepreneurship 3 units enhancing stakeholder value 6 units product life cycle analysis 3 units enterprise resource planning 3 units people empowerment 6 units CURRENT MBA FIRST YEAR CORE COURSES marketing management 6 units financial management 6 units operations management 6 units organizational management 6 units Copyright © 2002 rtdonline.com, Rene T. Domingo,

Higher profits Higher sales Repeat & satisfied customers Lower costs Motivated employees Less defects & wastes Faster deliveries Lower inventories Copyright © 2002 rtdonline.com, Rene T. Domingo,

Copyright © 2002 rtdonline.com, Rene T. Domingo,

+ Copyright © 2002 rtdonline.com, Rene T. Domingo,

Copyright © 2002 rtdonline.com, Rene T. Domingo,

Copyright © 2002 rtdonline.com, Rene T. Domingo,

RESTAURANT SIGN Pick two only GOOD CHEAP FAST Copyright © 2002 rtdonline.com, Rene T. Domingo,

Copyright © 2002 rtdonline.com, Rene T. Domingo,

Copyright © 2002 rtdonline.com, Rene T. Domingo,

Copyright © 2002 rtdonline.com, Rene T. Domingo,

Copyright © 2002 rtdonline.com, Rene T. Domingo,

Copyright © 2002 rtdonline.com, Rene T. Domingo,

Copyright © 2002 rtdonline.com, Rene T. Domingo,

Who is better? TARGETACTUAL VARIANCE ACTUAL A B 75 0 Next period Copyright © 2002 rtdonline.com, Rene T. Domingo,

LOW VARIETY HIGH VARIETY LOW VOLUME HIGH VOLUME Copyright © 2002 rtdonline.com, Rene T. Domingo,

Copyright © 2002 rtdonline.com, Rene T. Domingo,

The J-Curve crisis stabilization recovery growth turnaround breakthrough turnaround management Copyright © 2002 rtdonline.com, Rene T. Domingo,

The J-Curve firefighting late turnaround management irreversible decline firefighting Copyright © 2002 rtdonline.com, Rene T. Domingo,

PHASES OF TURNAROUND STABILIZATION REORGANIZATION ENTREPRENEURSHIP OPERATIONAL IMPROVEMENT Copyright © 2002 rtdonline.com, Rene T. Domingo,

marketing myopia core competence overdiversification Copyright © 2002 rtdonline.com, Rene T. Domingo,

Copyright © 2002 rtdonline.com, Rene T. Domingo,

Copyright © 2002 rtdonline.com, Rene T. Domingo,

Copyright © 2002 rtdonline.com, Rene T. Domingo,

Copyright © 2002 rtdonline.com, Rene T. Domingo,

Copyright © 2002 rtdonline.com, Rene T. Domingo,

Copyright © 2002 rtdonline.com, Rene T. Domingo,

Copyright © 2002 rtdonline.com, Rene T. Domingo,

Copyright © 2002 rtdonline.com, Rene T. Domingo,

Copyright © 2002 rtdonline.com, Rene T. Domingo,

Copyright © 2002 rtdonline.com, Rene T. Domingo,