October 5, 2005E-Books0 E-Book Project “One solution we have decided on is to invest in a pilot project in electronic books,” Moore says, “as are other libraries both in Canada and internationally. Medicine and the social sciences are two areas that are seeing enormous growth in these new research tools, which provide up-to-date and convenient access. There are also economic benefits in providing more access to more titles in areas of high demand through electronic versions in addition to hard cover books and journals.” Library system: meeting the demands of today's users U of T libraries strive to provide well-lit, comfortable, properly designed study environments by Michah Rynor September 23,

October 5, 2005E-Books1 Goals Demand Convenience Equality Discovery Assessment Discipline specific demands –Medicine & allied health –Social sciences Unvoiced demands –Student expectations

October 5, 2005E-Books2 Goals Demands Convenience Equality Discovery Assessment 82% of e-journal use is outside the library 25% of e-journal use is when the Library is closed

October 5, 2005E-Books3 Goals Demands Convenience Equality Discovery Assessment 50% of our students take classes more than 30 km from the main campus Medical students take classes in “academies” in teaching hospitals

October 5, 2005E-Books4 Goals Demands Convenience Equality Discovery Assessment Catalogue records provide crude approaches to the content of books Users want to find specific information in books

October 5, 2005E-Books5 Goals Demands Convenience Equality Discovery Assessment We do not know how people use books We do not know what the impact of e-books will be

October 5, 2005E-Books6 E-Book Holdings Electronic Information Resources database lists ≈ 54,000 titles –≈ 250 publishers –≈ 65 service providers (top 12 shown) Chadwyck-Healey15,469 NetLibrary9,139 University of Michigan8,102 Books24x74,222 SPIE Digital Library4,119 Thesaurus Linguae Graecae2,844 ProQuest2,701 National Academies Press2,320 American Council of Learned Societies968 Cornell University Library925 University of Toronto Libraries600 CogNet (MIT Press) 471 Total51,880 –Will increase by ≈ 200,000 titles as records for major e-book collections are added to EIR and Sirsi databases 60% 90%

October 5, 2005E-Books7 E-Book Use TitlesValueMeasureSince Books 24x72,4001,189,855Pages viewedApr 02 CogNet (MIT Press)471135,574DownloadsOct 02 Chadwyck-Healey15,46916,442Full text accessesJan 01 Knovel45646,280Titles visitedJan 02 netLibrary9,139118,535Full text accessesJan 01 Oxford Reference965,640Full content unitsJan 03 ProQuest (EEBO)2,7015,350Full text accessesJan 04 ProQuest (PQD)?89,059Full text accessesSep 98 StatRef1169,746Documents RetrievedJan 03

October 5, 2005E-Books8 E-Book Use

October 5, 2005E-Books9 netLibrary Use

October 5, 2005E-Books10 netLibrary Use Analysis When both print & electronic are used –Electronic > Print58% –Print > Electronic40% –Print = Electronic2% Total use = 129,798 –Print 29.5% –Electronic 70.5%

October 5, 2005E-Books11 New Demands Faculty of Medicine –Planned shift to electronic delivery –Require equal access for all students

October 5, 2005E-Books12 High Demand LoansTitles Inter-campus borrowing St. George12,9418,989 UTM 20,303 16,375 UTSC 9,135 7,711 42,37933,075 Short term loan Total??????32,222

October 5, 2005E-Books13 Best from the users’ perspective InterfaceIntegration Publishers Many interfaces Very little customization Very little opportunity Aggregators Single interface Little customization Some opportunity Local system Single interface Much customization Much opportunity Convenient Access

October 5, 2005E-Books14 Intercampus Borrowing Loans among the three campuses –June 18, 2003 – May 31, 2005 RequestsTitles St. George12,9418,989 UTM 20,303 16,375 UTSC 9,135 7,711 Total42,37933,075

October 5, 2005E-Books15 75% of Requests Intercampus Borrowing

October 5, 2005E-Books16 Short Term Loans Short Term Loan Use –Central Library Aug 02 – July 05 –Other libraries ≈ 1 year Titles placed on STL Robarts15,401 UTM 4,150 Gerstein 3,832 UTSC 3,107 Trinity 1,943 St. Mike 1,826 Engineering 1,400 Victoria 563 Total32,222

October 5, 2005E-Books17 Short Term Loans

October 5, 2005E-Books18 Discovery Traditional access –Catalogue –Electronic resources database Content search –Single search for all full text content

October 5, 2005E-Books19 AASCU, EDUCAUSE, Microsoft Today’s students Technology from the Students’ Perspective

October 5, 2005E-Books20 Today’s students How Do You Use the Library for Research?

October 5, 2005E-Books21 Today’s students I use the Library about, I would say, at least once a week

October 5, 2005E-Books22 Today’s students I don’t use it that much

October 5, 2005E-Books23 Today’s students You know, if I needed a book, definitely it’s the first place I’d go

October 5, 2005E-Books24 Today’s students You gotta go to the library and actually get documentation or get hard cover books Professors are pretty cagey about over use of internet assignments or internet sources so they won’t allow it

October 5, 2005E-Books25 Today’s students The physical library? No I do most of my research online

October 5, 2005E-Books26 Today’s students I go to the internet and I do go to the library web site on the internet and search through there

October 5, 2005E-Books27 Today’s students Occasionally I actually have to come in and find an article that’s not in electronic format I get out of there as quick as I can

October 5, 2005E-Books28 Today’s students I can find pretty much everything I need on the web Unless I really need a book that I don’t want to go buy or that there isn’t enough information on the web, I don’t go in there

October 5, 2005E-Books29 Today’s students A lot of the materials in the Library they’re antiquated

October 5, 2005E-Books30 Today’s students I only go into the library when I have to, really

October 5, 2005E-Books31 Today’s students Have grown up with the internet Expect immediacy Are adept at multi-tasking Learn asynchronously Think they know everything Prefer image to text Prefer electronic to print

October 5, 2005E-Books32 Assessment 3 year study on the use of electronic books –Analysis of use of electronic titles Emphasis on use of comparable print & electronic titles (when both held) –Analysis of navigation to and through content (web logs) –Analysis of user opinion (surveys & focus groups) –Analysis of actual use (observation)

October 5, 2005E-Books33 Implementation Delivery Content Promotion

October 5, 2005E-Books34 Delivery Many have the wrong cost model –Annual subscription for content Many have the wrong use model –Use based on traditional “loan” model Many require a “non-standard” reader Few have a wide range of content MyiLibrary (Coutts) –Offers advantages over others The “right” cost model The “right” use model Standard (PDF & HTML) readers Wide range of content Can support dealer selection plans Publisher neutral & publisher trusted

October 5, 2005E-Books35 Best short term option Best long term option InterfaceIndicatorsIntegrationInfrastructure Publishers Many interfaces Very little customization InconsistentVery little opportunity Aggregators Single interface Little customization Consistent Little flexibility Some opportunity Local system Single interface Much customization Consistent Much flexibility Much opportunityHardware & staff required Delivery InterfaceIntegration Publishers Many interfaces Very little customization Very little opportunity Aggregators Single interface Little customization Some opportunity Local system Single interface Much customization Much opportunity

October 5, 2005E-Books36 Content Discipline specific content High demand content –Short term loan –Inter-campus loan Critical mass –Contemporary publications –Acquisition of entire title lists Integration into dealer selection plans Virtual reference collection

October 5, 2005E-Books37 Promotion Promotion – not instruction –Creation of smart spots Field of Dreams approach –“If you build it, they will come” but it is a slow process Integration into curriculum Changing institutional values

October 5, 2005E-Books38 Where we are heading

October 5, 2005E-Books39 Questions / Discussion Warren Holder University of Toronto Libraries