Enhancing Mediation Skills Through Online Simulations Giuseppe Leone, Mediator

Virtual Mediation Lab Pilot Project Sponsored by VirtualMediationLab.com

VML Goal and Results

Show How Mediators Around the World Can Practice and Improve Their Skills Through Online Mediation Simulations VML GOAL

50 Simulations with 62 Mediators From 22 Countries - From January to June 2012 VML RESULTS

50 Simulations with 62 Mediators From 22 Countries - From January to June 2012 On a Scale from 1 (Waste of Time) to 10 (Very Interesting) - Final Result = 9.9 VML RESULTS

50 Simulations with 62 Mediators From 22 Countries - From January to June 2012 On a Scale from 1 (Waste of Time) to 10 (Very Interesting) - Final Result = Page Report and 8 Video Interviews with Mediators/Participants VML RESULTS

AGENDA

Why Skype? AGENDA

Why Skype? Format of VML Simulations AGENDA

Why Skype? Format of VML Simulations Hardware, Software & Cost to Participate/Run AGENDA

Why Skype? Format of VML Simulations Hardware, Software & Cost to Participate/Run 5 Benefits for Mediators AGENDA

Why Skype? Format of VML Simulations Hardware, Software & Cost to Participate/Run 5 Benefits for Mediators 5-Min Video Based on Real Simulation AGENDA

Why Skype? Format of VML Simulations Hardware, Software & Cost to Participate/Run 5 Benefits for Mediators 5-Min Video Based on Real Simulation Lessons Learned AGENDA

Why Skype? Format of VML Simulations Hardware, Software & Cost to Participate/Run 5 Benefits for Mediators 5-Min Video Based on Real Simulation Lessons Learned What’s Next AGENDA

WHY SKYPE

Very Popular. Skype = Video Conference WHY SKYPE?

Very Popular. Skype = Video Conference Main Focus on Images (Body Language) WHY SKYPE?

Very Popular. Skype = Video Conference Main Focus on Images (Body Language) Easy & Simple to Use WHY SKYPE?

Very Popular. Skype = Video Conference Main Focus on Images (Body Language) Easy & Simple to Use Available on PC/Mac, Ipad, Smart Phones... WHY SKYPE?

Very Popular. Skype = Video Conference Main Focus on Images (Body Language) Easy & Simple to Use Available on PC/Mac, Ipad, Smart Phones... FREE for Participants WHY SKYPE?

FORMAT OF VML SIMULATIONS

1. 60-MIN MEDIATION SESSION Who Participates

1. 60-MIN MEDIATION SESSION Who Participates What We Simulate

1. 60-MIN MEDIATION SESSION Who Participates What We Simulate Purpose of the Simulation

1. 60-MIN MEDIATION SESSION Who Participates What We Simulate Purpose of the Simulation Different Cases, Roles & Scripts

1. 60-MIN MEDIATION SESSION Who Participates What We Simulate Purpose of the Simulation Different Cases, Roles & Scripts Joint & Private Sessions

1. 60-MIN MEDIATION SESSION Who Participates What We Simulate Purpose of the Simulation Different Cases, Roles & Scripts Joint & Private Sessions 3 Assumptions

2. DEBRIEFING SESSION What Happened?

2. DEBRIEFING SESSION What Happened? Mediator Shares His/Her Perspective

2. DEBRIEFING SESSION What Happened? Mediator Shares His/Her Perspective Parties Share Their Perspectives

2. DEBRIEFING SESSION What Happened? Mediator Shares His/Her Perspective Parties Share Their Perspectives What Worked Well, Not-So-Well – and Why?

2. DEBRIEFING SESSION What Happened? Mediator Shares His/Her Perspective Parties Share Their Perspectives What Worked Well, Not-So-Well – and Why? All Mediators Are Eager to Learn

3. VIDEO RECORDING Learning by Watching Yourself

3. VIDEO RECORDING Learning by Watching Yourself Learning by Watching Other Mediators (Different Methods, Techniques, Styles)

3. VIDEO RECORDING Learning by Watching Yourself Learning by Watching Other Mediators (Different Methods, Techniques, Styles) 4. EXIT SURVEYS On a Scale from 1 to 10, How Useful... Feedback, Comments, Suggestions

VML Hardware, Software & Cost

Hardware PC/Mac, Internet, Headset Software Skype - FREE HW, SW & COST TO PARTICIPATE

Hardware PC/Mac, Internet, Headset Software Skype Premium ($9 per month) SW for Video Recording ($1 per month) HW, SW & COST TO RUN VML

Hardware PC/Mac, Internet, Headset Software Skype Premium ($9 per month) SW for Video Recording ($1 per month) Google Docs/Forms - FREE YouTube - FREE HW, SW & COST TO RUN VML

Hardware PC/Mac, Internet, Headset Software Skype Premium ($9 per month) SW for Video Recording ($1 per month) Google Docs/Forms - FREE YouTube - FREE FREE Tutorials on YouTube HW, SW & COST TO RUN VML

5 BENEFITS FOR MEDIATORS

1. Practice and Improve Your Mediation Skills 5 BENEFITS for MEDIATORS

1. Practice and Improve Your Mediation Skills 2. Reflect & Learn from Own Mistakes 5 BENEFITS for MEDIATORS

1. Practice and Improve Your Mediation Skills 2. Reflect & Learn from Own Mistakes 3. Observe and Learn from Other Mediators 5 BENEFITS for MEDIATORS

1. Practice and Improve Your Mediation Skills 2. Reflect & Learn from Own Mistakes 3. Observe and Learn from Other Mediators 4. Test New Techniques in Safe Environment 5 BENEFITS for MEDIATORS

1. Practice and Improve Your Mediation Skills 2. Reflect & Learn from Own Mistakes 3. Observe and Learn from Other Mediators 4. Test New Techniques in Safe Environment 5. Discover How Online Mediation Works and How to Integrate Online and Face-to-Face Mediation 5 BENEFITS for MEDIATORS

5-Min VIDEO Based on Actual Simulation

LESSONS LEARNED MEDIATING WITH SKYPE

After 5-10 Minutes... LESSONS LEARNED

After 5-10 Minutes... Main Focus on Images (Body Language) LESSONS LEARNED

After 5-10 Minutes... Main Focus on Images (Body Language) Easy to Set Up & Switch Between Joint and Private Sessions LESSONS LEARNED

After 5-10 Minutes... Main Focus on Images (Body Language) Easy to Set Up & Switch Between Joint and Private Sessions It Does Not Matter Where Parties Live (Which Factors Determine the Quality of a Video Conference) LESSONS LEARNED

Parties Sense of Safety, Ease, Comfort LESSONS LEARNED

Parties Sense of Safety, Ease, Comfort Mediators Learn to Ask Fewer and Shorter Questions (Making Each Word Count) LESSONS LEARNED

WHAT'S NEXT

1. MEDIATORS Can Participate in Virtual Mediation Lab Simulations – FREE to Try More Roles (Comediator, Attorney, Union Rep) WHAT'S NEXT

2. COMMUNITY MEDIATION CENTERS Manage/Schedule How Their Mediators Will Participate in VML Simulations WHAT'S NEXT

2. COMMUNITY MEDIATION CENTERS Manage/Schedule How Their Mediators Will Participate in VML Simulations Learn How to Set Up, Manage & Run on Their Own a Program Like VML (On Site Training Is Available) WHAT'S NEXT

Enhancing Mediation Skills Through Online Simulations Giuseppe Leone, Mediator VirtualMediationLab.com