Insight from Interactions 1 INSIGHT FROM INTERACTIONS www.nice.com.

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Presentation transcript:

Insight from Interactions 1 INSIGHT FROM INTERACTIONS

Insight from Interactions 2 NICE PERFORM Business Analyzer Audit Trail Module

Insight from Interactions 3 Business Analyzer – Audit Trail  Use the application to search history of : –Users’ activities –Administration messages

Insight from Interactions 4 Audit Trail Module - Main View Public Queries folder Public /Private Queries criteria Public /Private Queries results

Insight from Interactions 5 NICE PERFORM Business Analyzer - Audit Trail Module Running an Advanced Query

Insight from Interactions 6 Add Folder / Query OR right click on the location to create folder/query Click on the location (folder) in Queries directory for creating new folder / query criteria and click NEW drop down list

Insight from Interactions 7 New Query - Define date and time Specify the date and time or use the predefined time periods

Insight from Interactions 8 New Query - Specify Users Define specific users / groups or run the query for all the users/groups you can view

Insight from Interactions 9 New Query - Specify messages Define specific messages or run the query for all available system messages

Insight from Interactions 10 New Query - Free expression Highlight the field you wish to define its value, set operator and click add

Insight from Interactions 11 New Query - Summary You can modify all criteria of your query by clicking on the criteria

Insight from Interactions 12 Save Query Click and define query name Reset settings Save settings

Insight from Interactions 13 Query Result Screen

Insight from Interactions 14 Results options Print results table Save table results as HTML,Excel,text Set columns to be shown in the results table

Insight from Interactions 15 Example of Audit Trail Query NICE PERFORM Business Analyzer - Audit Trail Module

Insight from Interactions 16 Example – Query for Users Operation (1)  Search for users who initiate playback in the last 3 hours If no specific user is defined, the system will query for all available users (which you can see)

Insight from Interactions 17 Example – Query for Users Operation (2)

Insight from Interactions 18 Example Query results Click on one of the results to see its details

Insight from Interactions 19 Q A &

Insight from Interactions 20 THANK YOU FOR JOINING US TODAY