myBucknell From Portal, Whats That? To Have you myBucknelled Today? To … just a click away from campus Brian Hoyt Director of Technology Integration Information Services and Resources Bucknell University

Some Background All Banner School (except Advancement) since 97 All Banner School (except Advancement) since 97 Spring 2003 Banner Advancement selected with July 2004 go live date Spring 2003 Banner Advancement selected with July 2004 go live date Harris Online Community Contract expiring November 2004 Harris Online Community Contract expiring November 2004 Selected Luminis as a replacement for that community Selected Luminis as a replacement for that community

Some More Background Fall of 2003 launched a major effort to remake the Bucknell.edu web site in conjunction with new admissions materials Fall of 2003 launched a major effort to remake the Bucknell.edu web site in conjunction with new admissions materials Campus Web Leadership Team makes a strategic decision to make the BU.edu web site focused on external audiences Campus Web Leadership Team makes a strategic decision to make the BU.edu web site focused on external audiences Therefore, need tool for internal audiences: myBucknell Students, Faculty and Staff was born Therefore, need tool for internal audiences: myBucknell Students, Faculty and Staff was born

Project Timeline February 04 –Project Kick off February 04 –Project Kick off August 18 th 12:05 PM –Went live with Student, Faculty and Staff views August 18 th 12:05 PM –Went live with Student, Faculty and Staff views November 04 –Key Alumni and Parents given sneak preview access November 04 –Key Alumni and Parents given sneak preview access Mid-January 05 –Formal launch for Alumni and Parents Mid-January 05 –Formal launch for Alumni and Parents

The Dot, Dot, Dot Period Sell, Sell, Sell, Sell Sell, Sell, Sell, Sell Educate, Educate, Educate Educate, Educate, Educate Several SCT functional consultant visits Several SCT functional consultant visits Regroup from a staffing standpoint Regroup from a staffing standpoint Learn, Learn, Learn Learn, Learn, Learn Educate, Educate, Educate Educate, Educate, Educate Sell, Sell, Sell, Sell Sell, Sell, Sell, Sell

Our Strategy Provide Functional Channels that Provide Functional Channels that –Facilitate access into the public web site –Aggregate content spread across our web site Functional then Pretty Functional then Pretty Lay out all channels with all 5 views in mind Lay out all channels with all 5 views in mind Do what we had to do Do what we had to do

Our Reality Thank goodness for our CMS system Thank goodness for our CMS system Most of our channels are just links today Most of our channels are just links today –Applications will have to wait till we can refill developer position –Re-skinned several existing apps for initial presentation in the portal Channel Making Parties Channel Making Parties

Some of the Head Scratching Stuff Luminis Functional Consultants approach to our implementation Luminis Functional Consultants approach to our implementation Creating Users Creating Users –You are a student for life in SCTs mind –In our Banner implementation if you have ever taught a course you are part of the available faculty pool Faculty reaction Faculty reaction –The portal –Single sign on –Browsers Creating a Channel List Channel Creating a Channel List Channel The number of times the words Campus Pipeline appear in the application The number of times the words Campus Pipeline appear in the application The number of key but undocumented configuration settings we have encountered The number of key but undocumented configuration settings we have encountered

The Five View Challenge What to do with the All Users view What to do with the All Users view Accounts for 45,000 plus alums and 8,000 parents Accounts for 45,000 plus alums and 8,000 parents Getting interdepartmental ownership of the Alumni and Parent views Getting interdepartmental ownership of the Alumni and Parent views Mail, Blackboard, Calendar are not being provided to external constituents at this point Mail, Blackboard, Calendar are not being provided to external constituents at this point External authentication External authentication Support for external Users Support for external Users Unsponsored groups that involve external constituents Unsponsored groups that involve external constituents Tabs, Tabs and more Tabs Tabs, Tabs and more Tabs

Lessons Learned People are beginning to get it People are beginning to get it –Dont underestimate the need to coach them into a different service/communication mindset The Luminis Technical Team is great The Luminis Technical Team is great Set clear expectations for the Functional Team Set clear expectations for the Functional Team The policy issues are much bigger than the technical issues (both inside and outside of IT) The policy issues are much bigger than the technical issues (both inside and outside of IT) The documentation leaves much to be desired The documentation leaves much to be desired The lack of granular access control is a pain The lack of granular access control is a pain

Unresolved Questions Governance Governance Who will be the driver on a long term basis Who will be the driver on a long term basis Ongoing staff requirements Ongoing staff requirements Where Luminis support comes from within IT Where Luminis support comes from within IT

What is next Beautification Beautification Automatically Populated Groups Automatically Populated Groups –Classes –Majors –Alumni Clubs More Single Sign on Apps More Single Sign on Apps Custom Java Channels Custom Java Channels Portal only CMS templates Portal only CMS templates Further role refinements Further role refinements

Brian Hoyt