Leveraging Emotional Intelligence to Enhance Police and Law Enforcement Leadership David Cory, B.Ed., M.A and Steve Watt, MBA

“Great leaders move us. They ignite our passion and inspire the best in us. Great leadership works through the emotions.” Daniel Goleman Author EI: Why it Can Matter More than IQ, Working with EI, and Primal Leadership (co-authored by Richard Boyatzis)

“Emotional Intelligence is the capacity for recognizing our own feelings and those of others, for motivating ourselves, for managing emotions in ourselves and in our relationships.” Daniel Goleman’s Definition of EI, 1998

Three Primary Causes of Leadership Failure 1.Difficulty in handling change 2.Lack of teamwork skills; and 3.Poor interpersonal relations

What is Emotional Intelligence? Common Sense? Street Smarts? Wisdom? Maturity? Good Attitude? Self Composure? Cool Under Pressure? Helps us understand why some people do well in life while others struggle Distinct from IQ (Cognitive Intelligence)

1) Intra-personal Emotional Self-Awareness, Assertiveness, Self-Regard, Self- Actualization, Independence 2) Inter-personal Empathy, Interpersonal Relationship, Social Responsibility 3) Adaptability Problem Solving, Reality Testing, Flexibility 4) Stress Management Stress Tolerance, Impulse Control 5) General Mood Happiness, Optimism Reuven Bar-On, 1996 The Bar-On Model of Emotional Intelligence

1)Intrapersonal Emotional Self-Awareness Assertiveness Self-Regard Self-Actualization Independence The Bar-On Model of Emotional Intelligence

Emotional Self Awareness The ability to recognize and understand one’s feelings and emotions, differentiate between then, know what caused them and why Assertiveness The ability to express feelings, beliefs, and thoughts and defend one’s rights in a non-destructive way Self-Regard The ability to look at and understand oneself, respect and accept oneself, accepting one’s perceived positive and negative aspects as well as one’s limitations and possibilities Self-Actualization The ability to realize one’s potential capacities and to strive to do that which one wants to do and enjoys doing Independence The ability to be self-reliant and self-directed in one’s thinking and actions and to be free of emotional dependency; these people may ask for and consider the advice of others, but they rarely depend on others to make important decisions or do things for them Intra-personal Competencies

2) Inter-Personal Interpersonal Relationship Empathy Social Responsibility The Bar-On Model of Emotional Intelligence

Interpersonal Relationship The ability to establish and maintain mutually satisfying relationships that are characterized by intimacy and by giving and receiving affection Empathy The ability to be attentive to, to understand, and to appreciate the feelings of others….it is being able to “emotionally read” other people Social Responsibility The ability to demonstrate oneself as a cooperative, contributing, and constructive member of one’s social group Inter-personal Competencies

3) Adaptability Problem Solving Reality Testing Flexibility The Bar-On Model of Emotional Intelligence

Problem Solving The ability to identify and define problems as well as to generate and implement potentially effective solutions Reality Testing The ability to assess the correspondence between what is experienced (the subjective) and what in reality exists (the objective) Flexibility The ability to adjust one’s emotions, thoughts, and behavoir to changing situations and conditions Adaptability Competencies

4) Stress Management Stress Tolerance Impulse Control The Bar-On Model of Emotional Intelligence

Stress Tolerance The ability to withstand adverse events and stressful situations without falling apart by actively and confidently coping with stress Impulse Control The ability to resist or delay an impulse, drive, or temptation to act Stress Management Competencies

5) General Mood Happiness Optimism The Bar-On Model of Emotional Intelligence

Happiness The ability to feel satisfied with one’s life, to enjoy oneself and others, and to have fun Optimism The ability to look at the brighter side of life and to maintain a positive attitude, even in the face of adversity General Mood Competencies

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