1 OMS Web a web based application at American Electric Power by Butch Robinson Corpus Christi Distribution Dispatch Center

2 Contents Introduction – Definition – Reporting Regions – Application Interfaces OMS Web – Current Outages – Historical Outages Other Links – Weather – Outage Notification System (ONS) – DDC Website PowerOn Remote Dispatch (PORD)

3 OMS Web A web-based application within the AEP Outage Management System Provides: – Real-time view of initial outage conditions and predictions across the AEP System – Online access to historical outage information Links to other sites both internal & external.

4 Reporting Regions AEP Texas PSO SWEPCO AEP Ohio Appalachian Indiana/Michigan Kentucky AEP West AEP East

5 Application Interface Diagram HVCA/ ACBS TERS IVR CSC PowerOn/ PORD OMS Web ONS HOISMDC SCADA C u s t o m e r C a ll s AEP.COM Click here for definitions

6 Starting OMS From the Windows Desktop Start the web browser In this case, Internet Explorer

7 AEP NOW Enter “oms” in the address line

8 Opening Screen Menu Driven Select “Outages” A drop-down list of options appears Select a category Such as “Current Outages”

9 Current Outages Overview by OMS Area Graphical by Region Tabular by Region Outage data is presented 3 ways

10 Current Outages – Graphical by Region Customers Predicted by Region Customers Confirmed by Region Toggles between Current & Historical (last 23 Hours) Total AEP Outages are listed by several Categories in the left hand column

11 Current Outages – Graphical by Region (Last 23 Hours)

12 Current Outages – Tabular by Region AEP Company Totals Are broken down by Region

13 Current Outages – Tabular by Region Click here for definitions PowerOn’s prediction of customers out vrs customers confirmed out Actual Outages Compared to individual tickets received Types of information

14 Overview by East & West OMS Areas

15 Overview by OMS Area – AEP East “OMS Area” often is the area covered by a Service Center

16 Overview by OMS Area – AEP West Color of the “OMS Area” indicates a range of customers affected in that area For example, Light Blue indicates from 1 to 9 customers

17 Locate Individual Regions Click on Region Name

18 Outage Data by District Region Totals District Summary Pick a District

19 Outages by OMS Area within a District Click on OMS Area to get individual outages. Number of outages

20 Individual Outage List Click on Outage Number to view individual outage. List of all Orders in that OMS Area

21 Outage Details

22 Locate Individual Ticket Select an Area under “Tickets”

23 Active Tickets Click on ticket number to view individual ticket data.

24 Individual Ticket Details

25 Historical Outages

26 Historical Outages From the Menu on the Opening Screen Select “Outages” From the drop-down box Select “Historical Outages”

27 Historical Outages Several combinations of search are options available such as: Region District Area Start & End Date Outage Number Station/Circuit Premise (address)

28 List of All AEP Texas Outages on 10/14/2004

29 Select Individual Outage

30 Individual Outage Details

31 Historical Tickets A similar process is used to locate individual customer tickets From the Outage Drop-down box Select “Historical Tickets”

32 Historical Tickets - Options Search options include: Name Address Company Phone Number Account Number Region Premise Ticket Number Start & End Date

33 Historical Tickets - Example Enter a customer NameEnter a Region Name

34 Trouble Tickets by Customer Select a Ticket Number All tickets with that name are listed

35 Individual Trouble Ticket Information Customer Info Information recorded by CSC Agent Outage Information

36 Individual Trouble Ticket Information Search by Account Number

37 Customer Call History

38 Other Information From The OMS Web

39 Other Information – Maps/Drawings Station One Lines

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41 Other Information – DDC Web Access to the Corpus Christi Distribution Dispatch Center Web Site

42 For example, To retrieve information about the Laredo Automatic Restoration System Click

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44 Other Information - Weather Links to a variety of weather services is provided.

45 Outage Notification System

46 A web-based service which will notify AEP personnel of outages by text paging. Each individual can customize the system to be paged for specific types of outages. In the example above, pages will be sent for all feeder outages where the feeder serves 2000 customers or more.

47 PORD PowerOn Remote Dispatch Web-based application Allows limited dispatching functions from remote locations such as a service center. Intended for use during major storms.

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49 Conclusion Easy to use – No special training required. No risk – The user can access databases with no possibility of accidental damage. Reduces the need to contact Dispatch directly for outage information. Evolving as new uses are found.

50 For More Information Arlise (Butch) Robinson – Supervisor, Corpus Christi Distribution Dispatch Center – Telephone: (361) –

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52 Appendix The following slides contain definitions of terms and acronyms used in this presentation.

53 Acronyms - Application Interfaces Slide 1 of 4 ACBS – Automatic Call Back System – Will call a customer following outage restoration. If power has not been restored, a new trouble order will be initiated. AEP.COM – Customer outages can be entered on the public accessible web site. CSC – Customer Solution Center – The central point of contact for customers. There are six CSCs in the AEP System (Columbus, OH; Corpus Christi, TX; Hurricane, WV; Ft. Wayne, IN Tulsa, OK; Shreveport, LA) HOIS – Historical Outage Information System – An outage review & edit tool used to verify & validate outage information. Return to Program

54 Acronyms – Application Interfaces Slide 2 of 4 HVCA – High Volume Call Answering – An automated system that allows the CSCs to transfer calls to a third party during high volume call situations. IVR – Interactive Voice Response Unit MDC – Mobile Data Computer OMS Web – Outage Management System Website – Real-time view of initial outage conditions and predictions across the AEP System. Also provides online access to historical outage information (not to be confused with “OMS Area”) Return to Program

55 Acronyms – Application Interfaces Slide 3 of 4 ONS – Outage Notification System – A web-based subscription service for designated AEP personnel to receive notification of key customer outages, or specific circuit outages and situations. PowerON – A graphical map-based outage management system that predicts the location of distribution outages based on customer calls. PORD – Power On Remote Dispatch – A web-based application that allows limited dispatching functions from remote locations such as a service center. Return to Program

56 Acronyms – Application Interfaces Slide 4 of 4 SCADA – Supervisory Control And Data Acquisition – The SCADA to PowerOn link is dotted line since circuit interruptions must be manually entered into PowerOn by a dispatcher. TERS – Trouble Entry & Reporting System – The backbone of AEP’s outage management system. It is the vehicle used to gather, organize and report distribution outages. TERS provides information to other AEP applications such as PowerOn. Return to Presentation

57 Definitions – OMS Slide 1 of 3 Assigned – A crew has been chosen to work the outage case. This status can be used to pre- assign (plan) work. Circuits – Distribution feeder (substation to customer.) Confirmed – Outage has been confirmed by dispatch as the true isolating point of the outage. Crews – A work unit. Could be a 1-person First Responder or a multi-person construction crew. Return to Presentation

58 Definitions – OMS Slide 2 of 3 Exception – TERS has sent a ticket to PowerOn but has not received an Order Number back from PowerOn. These must be checked since the outage call may have been lost in the system. Hazard – Report of a hazardous condition that may endanger public or personnel safety. It does not always mean there is an associated outage. Life Support – Customers who have reported the use of life support equipment in their home. Old – An Order that has been open for more than 24 hours. OMS Area – A geographical area of customers & facilities identified for the purposes of outage management. This is typically a service center. Outages are routed to OMS Areas. Outages – One or more Tickets grouped together Return to Presentation

59 Definitions – OMS Slide 3 of 3 Predicted – Outage location determined by customer calls. It has not yet been confirmed by the field or SCADA. Reopen – A ticket came back from ACBS as not restored although the Order it had been part of was restored. Tickets – Report of abnormal service conditions for a single premise ( electrical service point). Return to Presentation