Level 2 Award in Employability Skills

Personal Effectiveness at Work Manage own role Ensure effectiveness in your role Develop work behaviours Understand stress and personal feelings at work

About your role? What is your job title? Who do you report to? What are your responsibilities? What are your duties? How do you manage your time effectively?

Problems at Work Thinking about problems at work What examples of problems do you encounter? How do you resolve them? Why is important to know the limits of your authority when solving problems?

Problem solving technique 1. Defining the problem. 2. Generating alternatives. 3. Evaluating and selecting alternatives. 4. Implementing solutions.

Planning your development Thinking about yourself What do you see as your strengths? What areas do you need to improve? How do you gather feedback about your performance? How would you build an action plan for your development?

A Personal Action Plan

Importance of Body Language Sometimes, it’s not what you say; it’s the way in which you say it In normal communication: 55% comes from body language 38% comes from tone of voice 7% comes from the words

Body Language – what’s happening here?

Showing positive behaviour Think about your approach to work: How do you show positivity? What is the effect of negative behaviour?

Stress at Work What circumstances would create stress at work? Give examples of how it might affect you What techniques could you use to overcome it?

Your Personal Feelings When is it appropriate to show your feelings at work? When is it inappropriate to show your feelings at work?