2011 "COMMITTED TO OUR COMMUNITY“ Citizen Survey Howey-in-the-Hills Police Department 1

2011 "COMMITTED TO OUR COMMUNITY“ Citizen Survey The Police Department’s responsibility to the citizens is to protect and serve. The purpose of the survey was to determine what and how the citizens wished to be served and protected. There were 459 surveys sent out to the citizens who responded back with 139 surveys, resulting in a 30% return. The results are listed in this presentation. As a note to the reader, some questions had more than one response by the person responding to the particular question. Should you have any questions, please call the Howey in the Hills Police Department at and we will answer any question you may have about the survey. 2

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TYPE OF CONTACTPERCENTAGE Victim of Crime7% Witness to a Crime1% Animal Complaint7% Child Safety Seat0% Traffic Stop6% Traffic Accident2% Bike Patrol2% Called for Police Business/Information 32% Medical/Sick/Injured Person7% Misc / Public Relations12% No Contact37% Have you had contact with the Howey-in-the-Hills Police in last 2 years? (Respondents checked all that applied to them) 8

Rated on:ExcellentGoodFairPoor Very Poor Not Answered Appearance:52%13%1% 32% Concern:53%11%1% 3%31% Fairness:50%9%1% 2%37% Helpfulness:55%9%0%2%3%31% Knowledge:51%12%1% 34% Professional Conduct: 56%9%1%2% 30% Putting you at ease:50%12%2%1%3%32% Response time:50%9%3%1% 36% Quality of Service:53%8%1% 3%34% Solving the problem:45%12%0%1%2%40% 2011 "COMMITTED TO OUR COMMUNITY“ Citizen Survey Based on your recent contact, please rate the responding officer in the following areas: (Respondents checked all that applied to them) 9

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Concerns Likely Somewhat Likely Not LikelyNo Opinion Alcohol/Drugs easily obtained11%27%36%26% Minors involved with alcohol/drugs 19%36%21%24% Acts of Vandalism11%37%36%16% Burglary / Theft17%38%33%12% Speeding Motor Vehicles39%32%17%12% Dogs barking or Running at large 18%28%40%14% 2011 "COMMITTED TO OUR COMMUNITY“ Citizen Survey Please check the space which best reflects you concern for the Town: 11

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Burglaries18% Traffic Violations24% Vandalism12% Loud Parties6% Thefts14% Auto Burglaries10% Loitering14% Satisfied as is60% Juvenile Problems4% Code Enforcement1% Animal Complaints4% Community Needs1% Solicitors1% 2011 "COMMITTED TO OUR COMMUNITY“ Citizen Survey Currently what would you like to see the Police concentrate on in your Town. (Respondents checked all that applied) 14

Level of Concern:GreatSomeNone Experienced in last 2 yrs Not answered House will be broken into11%52%34%1%2% Robbed or stolen from5%42%43%1%9% Attacked on street1%9%81%1%8% Attacked in your home4%24%64%1%7% Car will be damaged or broken into 6%37%49%2%6% Car will be stolen1%17%72%1%9% Sexually assaulted1%11%80%1%7% 2011 "COMMITTED TO OUR COMMUNITY“ Citizen Survey Check the answer that most applies to you or your family’s level of concern regarding the following questions: 15

Time FramesFrequentlyInfrequentlyNeverNot answered 6:00 AM – 12:00 PM41%32%17%10% 12:00 PM – 6:00 PM26%29%20%25% 6:00 PM – 12:00 AM17%35%25%23% 12:00 AM – 6:00 AM5%9%53%33% 2011 "COMMITTED TO OUR COMMUNITY“ Citizen Survey How often do you walk, run, or bike in your neighborhood: 16

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Services/ProgramsVerySlightlyNot at allNot answered Youth Programs40%32%19%9% Community Watch Programs54%32%9%5% Traffic Enforcement65%29%4%2% Learning about your Police Department35%45%14%6% Citizens Ride-a-Long Program20%40%31%9% Community Oriented Policing Services40%33%15%12% 2011 "COMMITTED TO OUR COMMUNITY“ Citizen Survey How important are the following services to you: 18

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2011 "COMMITTED TO OUR COMMUNITY“ Citizen Survey This survey has provided insight as to how the citizens wish to see their Police Department protect and serve them. The information gathered will serve not only as tools for training the officers to better protect and serve the citizens of Howey-in-the-Hills, but will be used to build better relationships between the citizens and officers. Thank you for your participation with this survey. Chief Curtis D. Robbins, Sr. 21