VoIP Experiences Bellevue College, May 2012 Brandon Comouche.

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Presentation transcript:

VoIP Experiences Bellevue College, May 2012 Brandon Comouche

What is “VoIP” V oice O ver I nternet P rotocol

Who I Am Graduated BC Sno Falls Credit Union Custom VoIP System –30 Phones –4 Offices –27 Employees

Topics Phone System Features VoIP Considerations Platform Options Phone System Design Considerations Customizations

VoIP Phone System Features Extensions TDM/SIP/IAX Trunks Remote Extensions Voic Fax Support Voic to IVR Menu System Ring Groups Call Queues Conference Rooms Follow-Me Time-Based Routing Least-Cost Routing Music On Hold Paging and Intercom User Web Panel Admin Web Panel Phone Provisioning CDR Reports And much more

VoIP Considerations TelCo Choices –Traditional Lines –Internet Carrier Data Lines QOS Redundancy Convenience

Platform Options Conversion Costs Open Source – Asterisk Solutions –ShoreTel, Cisco, Avaya, Nortel, etc. Endpoints

Phone System Considerations Client Specifications Customer Service Extension Numbers DID Availability & Assignments Menu Design Hold Music and Duration Redundancy

Customization Main Menu Script Phone-in Radio Auto-Dialing Voting Automation

Questions & Answers Brandon Comouche /articles