Hal Williams Outcome Guide and Senior Fellow The think tank with muddy boots Seattle Office for Education June 26, 2012

outcome result goal objective impact output measurable short term change long term change milestone targets achievements differences indicator benchmark benefits input The language of outcomes…

Empowered Collaborative Networked Shared Leadership Seamless Service Delivery Partnership Community-based More Words… Engaged Community Aligned Programs Self-sufficiency Data Driven Client Centered

Is clear on result areas and assumptions The FunderThe Investor Focuses on categories, values, and priorities Answers three questions:  What are we buying?  Chances we will get it?  Best use of money? Gets and grades proposal Reserves plenty of time for “back end” understanding of returns Spends most of the time at “front end” making new grants Increases and verifies results Measures/evaluates results

What Predicts Success? 1.Past Success 3.Key people 6.Predictive Milestones 2.Model or approach Elements needed Intensity and duration 4.Organizational commitments 5.Key partners known and committed

The Three Outcome Questions for Nonprofits 1.How do you define success - meaning results from your services? 2.How do you know for sure when success has been achieved? 3.Half way through your program, how do you know that you have enough time and money left to get to the success you have defined?

Result Leaders Talk about results, not activities, process, structure, or the weather Know key numbers and Strategies Are intentional in what they do and where they do it Build energy

What Goes In What Comes Out Missions/Beliefs Programs/Services Goals Work Plans Organization Job Description Budgets Data Base Strategic Planning Informing Evaluation “Institutionalizing” Core Know-How Result Card Targets Milestones Key Persons Result Description Accounted Costs Data Use Strategic Design & Maps Persuading Tracking to Success “Energizing” Missions/BeliefsCore Know-How

What Goes In What Comes Out Missions/Beliefs Programs/Services Goals Work Plans Organization Job Description Budgets Data Base Strategic Planning Informing Evaluation “Institutionalizing” Core Know-How Result Card Targets Milestones Key Persons Result Description Accounted Costs Data Use Strategic Design & Maps Persuading Tracking to Success “Energizing” Job DescriptionResult Description

What Goes In What Comes Out Missions/Beliefs Programs/Services Goals Work Plans Organization Job Description Budgets Data Base Planning Informing Evaluation “Institutionalizing” Core Know-How Result Card Targets Milestones Key Persons Result Description Accounted Costs Data Use Design & Mapping Persuading Tracking to Success “Energizing” Strategic PlanningStrategic Design & Maps

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Make money flying the same routes as other airlines at half the price and thus enlarge the pie substantially.

 Reduce Gate time  Tactics  No assigned seats  No first class  No checking bags inter- airline  Clean the plane in air  Fly just one kind of plane

 Goal (set as target)  Strategy  Tactics  Activities What is your strategy?