E-Single Window by Using Asycuda World Jordan Customs prepared by Ahmad Habash Asycuda World Team supervisor

Jordan Map – Location in the Middle East

Jordan Map

Basic Facts: Population 6.5 millions Area: total: 90,000 sq. km (34, 445 sq. miles) Language: Arabic is the official language, but English is spoken widely, especially in business.

Customs statistics: Total number of declarations = 1.03 million During year 2012 3500 declarations per day. 30 customs offices. 10 of them are major

About Single Window It aims at facilitating procedures for stakeholders through gathering representatives of concerned departments and institutions which are involved in the clearance process at one place. In E-SW all stakeholders work on the same system, same database, even if they are not in one place.

Participants in the single-window: Jordan Customs Standards and Metrology Agriculture Food and Drug Brokers Security agencies Banks Ports Corporation Shipping Agents Others Some departments & institutions which are involved in the clearance process at one place. 7

We started implementing E-SW after we implemented 5 customs houses. We started with 2 departments.

How we implemented E-SW In Jordan Customs What are the steps?

E-SW Implementation Team 1st step: E-SW Implementation Team Established a formal E-Single Window Implementation Team to include Jordan Customs officers, representatives from other government agencies. - Weekly meeting 10

2nd step: Training the other agencies (Standards and Metrology JISM as an example) Training them how to deal with Risk Management in Asycuda.

3rd step: Prepare the risk management rules by JISM team with help from JC team.

Screen to add selectivity rules(criteria) 13

Before Asycuda world: JISM used Asycuda ++ (On their own server and clients) they use Asycuda++ client to enter the declaration and run the selectivity, then write manually the result on the declaration. The broker should go to JISM office to perform these steps.

4th step: Training JISM employees how to use the Selectivity in Asycuda world. And how to change the lane of the goods and write their notes on the item.

Menu for JISM selectivity

Choose the item then re-route it (to Green, to Blue …..

Challenges in implementation: Resistance to change. Users not have computer skills. Their will be extra work on users. Technology-Hardware, software, communication.

How we deal with it Challenge Align operations with the strategic plan of Customs. High level commitment to the project. Rewards for the employees. Involved the other departments in the operation(planning, implementation, evaluation) Resistance to change.

How we deal with it Challenge Training. Good Support. Users not have computer skills. Give them Easy Report and query. Rewards for the employees. Their will be extra work on users

How we deal with it Challenge JC provided all the other departments with their needs. Technology-Hardware, software, communication.

How customs officer see the other departments notes and selectivity:

Use Asycuda to search – we choose here a declarant with RED lane

The declarant ion information

Note the tab below the page [Items administrations selectivity]

More details for JISM selectivity screen – these information already come from Asycuda

JISM can add his note at Action 1 And Action 2

Benefits of E-SW: Decrease of multiple signatures and verifications. Reduce time by eliminate duplication selectivity on the same declaration.

Thanks For Your Time