The Case for Teleworking Making the case for teleworking from our experience at Orange Business Services. 19 May 2010

2 Time-Zone Bridging – the first benefit On an average day, I work with people on four continents. -Our people are spread across 21 time-zones with our largest time-zone (CET) making up only a third of our staff. -Our real-time collaboration windows are a critical enabler to our agility. Teleworking expands these windows. Central European Time 5-6 hours 3-4 hours East Coast USA US/CET Collaboration Window Without Telework US/CET Collaboration Window With Telework people

3 Skills Catchment & Retention Our office locations are no longer a constraint to attracting and keeping talent. -Managers in the US and UK have said that teleworking is now a critical factor in attracting and retaining unique skills from the market. -However, our teleworking program also expands the reach of our employment. Ten years ago, 70% of our staff were hired from within 1 hour’s commute time of our offices. That is now below 25% as we reach farther from our local addresses to bring unique players on board.

4 A “nomad” is defined as person who comes to our offices less than 3 days per week. Real Estate Impact Our real estate savings (economical and ecological) have been tangible and very compelling. Telework & Unassigned Seating When teleworking results in significantly reduced attendance, it makes sense to move those staff into unassigned seating. Our staff in unassigned seating share 1 workstation for every 3 staff. We save (or avoid) about 5kUSD pa from each person in unassigned seating. This also eliminates the CO 2 emissions from heating, cooling and lighting those desks.

5 Business Continuity - blizzard happens… Teleworking is now a critical part of our readiness. From pandemics (every few years) Teleworking became a critical part of our business continuity plan for the H1N1 pandemic. In our Oak Hill office 94% of our staff have lap-tops and remote connectivity to our network. to blizzards (every other year) That preparedness paid off many times when the east coast blizzards arrived and critical players were stranded. to sick pets; (every other day) Our staff have business continuity issues as well. A sick child, a car that won’t start, a broken heater, or even the cable guy present our people with situations that require them to be in two places at once. simply being teleworking ready acts as an insurance policy for business continuity. Teleworking offers us business continuity that lets us hurdle most of life’s challenges without missing key meetings or deliverables.

6 The Cost Side – HR & rethinking everything policy development and skills development Teleworking starts with an investment in HR. Your policies lay the foundation for telework, but these have to be followed by education and communication with managers and staff. This is a critical up- front investment that gets smaller over time, but never goes away. think out of the box Most policies and practices are location or workplace based. We had to think about what happens when the workplace is virtualized – that’s hard. example: Most companies pay people based on local market value. What happens when your DC area staff take those salaries to Kentucky?

7 The Cost Side – the connection connection When we build secure and reliable bridges between our IT infrastructure and the internet, the office no longer has a monopoly on connectivity. Connectivity from home is now the basics. To get the real estate savings, you need to move to seamless mobility. Our connectivity investments paid back in less than 2 years by real estate savings alone. IM + mail + voice + presence + Business Everywhere IM + mail IPT at the office on the road mail phone PSTN IP at home help desk IM + mail + voice + video mobile clou d

six years into teleworking As with voice mail, , cell phones, the internet and even instant messaging, teleworking has become an integral part of our business that we cannot imagine not having. Once we passed the learning curve, the benefits expanded and our mindset started to shift. Teleworking is no longer a solution in and of itself, but simply a critical component to our larger workplace solutions. thank you

Questions? Contact Amy Teklinsky 19 May 2010