CES Academic Technology forum Dennis Phillips ICS Portfolio Director Education Portfolio

W e help individuals and families qualify for exaltation by helping members live the gospel of Jesus Christ, gathering Israel through missionary work, caring for the poor and needy, and enabling the salvation of the dead.

W To do this, we will make gospel teachings, resources, and services accessible to all in a simple and affordable way.

How is ICS Organized? Supply Chain Finance & Legal Human Resources Real Estate Welfare Security Many, many others Supply Chain Finance & Legal Human Resources Real Estate Welfare Security Many, many others Temples Missionaries Digital Publishing Public Relations Church Education Church History Others Temples Missionaries Digital Publishing Public Relations Church Education Church History Others Stacks / Middleware / Identity & Access / Integration Data Center / Infrastructure / Desktop productivity / Phones

Stacks / Middleware / Identity & Access / Integration Data Center / Infrastructure / Desktop productivity / Phones Supply Chain Finance & Legal Human Resources Real Estate Welfare Security Many, many others Supply Chain Finance & Legal Human Resources Real Estate Welfare Security Many, many others Temples Missionaries Digital Publishing Public Relations Church Education Church History Others Temples Missionaries Digital Publishing Public Relations Church Education Church History Others

EUP – end-user systems including , phones, video conferencing, desktops, … ITF – infrastructure engineering, datacenter equipment, global networks CS – infrastructure support, broadband support, operations center, monitoring, telecom expense management DSS – desk side support FH – family search infrastructure engineering and support

Stacks / Middleware / Identity & Access / Integration Data Center / Infrastructure / Desktop productivity / Phones Supply Chain Finance & Legal Human Resources Real Estate Welfare Security Many, many others Supply Chain Finance & Legal Human Resources Real Estate Welfare Security Many, many others Temples Missionaries Digital Publishing Public Relations Church Education Church History Others Temples Missionaries Digital Publishing Public Relations Church Education Church History Others

 CRM Center of Excellence  SharePoint Center of Excellence  Identity Management  Access Management  Integration Framework (Services)  Dashboard (BI) Framework  Records management  Test Data Management / Data Obfuscation  Flexible Sourcing  Information Management  Internationalization development tools  Application Security tools  Global Support

Stacks / Middleware / Identity & Access / Integration Data Center / Infrastructure / Desktop productivity / Phones Supply Chain Finance & Legal Human Resources Real Estate Welfare Security Many, many others Supply Chain Finance & Legal Human Resources Real Estate Welfare Security Many, many others Temples Missionaries Digital Publishing Public Relations Church Education Church History Others Temples Missionaries Digital Publishing Public Relations Church Education Church History Others

 PeopleSoft HR, Finance, etc.  Integrated Workplace Management  LDS Philanthropies Donor Management  Perpetual Education Fund  Church Unit Banking  Accountability & Talent Improvement  Talent Management  Supply Chain Management

Stacks / Middleware / Identity & Access / Integration Data Center / Infrastructure / Desktop productivity / Phones Supply Chain Finance & Legal Human Resources Real Estate Welfare Security Many, many others Supply Chain Finance & Legal Human Resources Real Estate Welfare Security Many, many others Temples Missionaries Digital Publishing Public Relations Church Education Church History Others Temples Missionaries Digital Publishing Public Relations Church Education Church History Others

 Mormon.org internationalization  Church History Web Consolidation  Country newsroom sites  Contextual experiences  CRM for Seminaries & Institutes  Student Management  Temple Ordinance Recording  Missionary Mobile  Just Serve  Mobile member tools  Social Listening  Digital catalog/resources

We have a Problem! Information Overload (digital content) Digital Publishing Trends Exploding World-wide Accessibility Increasing Mobile Content Requirements Less Bulky (limited display) Simplified Navigation More relevant – location/timely/simple Actionable – simple tasks – fast results Mobile Growth 75% world population has mobile phones 6 Billion mobile subscriptions

Opportunity Challenges Mobile devices are the most cost effective way to reach members around the world Mobile computing is becoming the most important content delivery requirement Mobile devices are the most cost effective way to reach members around the world Mobile computing is becoming the most important content delivery requirement

Opportunity Challenges

Trends to Explore  Mobile Responsive What does this really mean?  Personalization of Content Why is this important?  Contextual Delivery of Content How to determine relevant content?

Education Portfolio  Seminary and Institute (84%) Student Information Systems – WISE and legacy applications Reporting – SI Business Intelligence, SI Reporting Application, Data Warehouse Recruiting and Communications – CRM, Websites Administration – HR, PeopleSoft Infrastructure to support seminary and institute buildings

Education Portfolio  Church Primary, Middle and Secondary Schools (5%) 15 Schools in the South Pacific (Tonga, Samoa, Fiji, Kiribati) 1 School in Mexico Systems and infrastructure

Education Portfolio  University Support (10%) Pathway CRM – Case Management Network and security Communication Systems  Commissioner of Education (<1%) Minutes - FileNet

 Contact information: Dennis Phillips Cell: (801) Office: (801)