PowerPoint Presentation The individual slides are to give you an idea how you could use the cartoons in a presentation. Please note all cartoons supplied will have the ‘watermark’ removed from them.

Absenteeism/Sickness report Statistics Employees – 30 Sick days – 342 (up 49) Self certified – 295 (up 38) Certified 47 (up 11) 3 days sick or less - 92%

Employee’s Pay Rise Claim 2008 This year’s pay claim made to employee’s will be 6 % Facts Inflation currently 5 %. Bring our pay in line with other Call centres. 98% of staff consulted agreed with our claim.

Company Results Summary – 2006/7 (2005/6) Turnover: 744,500 (987,200) Profit: 123,900 (202,000) Share Price: £1.05 (£1.60) Final Dividend: NIL (1p)

Selling Techniques Strategies Repeat business – Follow up existing customers. Referrals from existing customers. Customer enquiries – Web site & Marketing literature. New customers – Target specific customers.

Advertising Key areas Accurate wording. Good description. Consider pictures. Realistic pricing. Good marketing.

Loans – Responsible Lending Key features Check customer’s credit history. Risk Assessment. Consider different lending options. Can the customer provide a Guarantor?

Company Benefits Summary Pension scheme. Free private medical cover. Free membership to Health & Fitness club. 28 days paid Annual leave / Holidays Sick pay.

Insurance Claims Dealing with a customer Obtain the relevant facts. Record details accurately. Offer any necessary assistance. Send out claim form to customer. Don’t make any promises we can’t keep!