Anders Lindström CEO Stockholm Public Transport 4/22/2017 Anders Lindström Sweden's roadmap for a national integrated and interoperable ticketing and fare management Sweden's roadmap for a national integrated and interoperable ticketing and fare management Anders Lindström CEO Stockholm Public Transport

Short facts about our transport system Anders Lindström Sweden's roadmap for a national integrated and interoperable ticketing and fare management Short facts about our transport system Marknadsandel (motoriserade resor) hela dygnet 37%, Mål 2020 ökning 2,5%, Mål 2030 ökning 5% Förnybar energi Mål 2020 90% Mål 2030 100% Operating costs and maintanace ca 10,5 mdr/SEK year 2,7 million boardings/day 74% of the SL-traffic is operated on renewable fuel SL has 80% market share of the morning rushhour Every summer boat traffic to 270 piers

Short facts about our passengers Anders Lindström Sweden's roadmap for a national integrated and interoperable ticketing and fare management Short facts about our passengers Mål nöjda kunder 2020 80% Passengers Waxholmsbolaget 4 million/year 76% satisfied passengers (Special transport 88%) 763 000 passengers per day 10 700 special tranports journeys per day sl.se has 160 000 visitors per day

The Stockholm region’s challenges 4/22/2017 Anders Lindström Sweden's roadmap for a national integrated and interoperable ticketing and fare management The Stockholm region’s challenges The strain on public transport is increasing which leads to: Greater need for investment and development Increased costs A fundamental issue is that: Public transport can be developed by at least the same rate as population growth The whole transport system is planned so that public transports market share will increase

Strategic Principles of Stockholm and large parts of the industry 4/22/2017 Anders Lindström Sweden's roadmap for a national integrated and interoperable ticketing and fare management Strategic Principles of Stockholm and large parts of the industry Use the investments! Balance the objectives! What's the difference in technique? Lowest common denominator! Public Transport Act! Customer focus! Validation! Stockholm is growing! Use the investments! The development work shall make best use of realized investments and develop solutions for the infrastructure that is now in operation and are valued by customers and contribute to a good revenue assurance. Balance the objectives! In the development of future ticketing and payment solutions, we shall balance a "Attractive public transport" (Attractive) towards "Economic efficiency" (Economically efficient). Costs for new solutions shall be balanced against the benefits. What's the difference in technique? The technical development of computers and powerful mobile solutions is very rapid, therefore, the mobile and e-commerce solutions are developed together. E-commerce can take place via computer or phone in a similar way. Lowest common denominator! The payment issues, the strategy should be the "lowest common denominator". This enables systems to be developed by the great standards, industry - and even outside the industry common payment solutions. Sets requirements for strategic partnerships. Public Transport Act! The development must meet the intent of public law and minimize the thresholds for the commercial operators. Customer focus! Information, planning and purchase of tickets will be developed towards more integrated collaborative solutions. "When I know where, when and how I will travel, I as a customer can also buy a ticket in a simple way“. Validation! Secure revenue trough electronic validation. A necessity with new modern business contracts where “VPB” (Verified Paid Boardings) is an incentive. Stockholm is growing! Geographical perspectives evolve as above.

National travel planner with purchase function 4/22/2017 Anders Lindström Sweden's roadmap for a national integrated and interoperable ticketing and fare management National travel planner with purchase function

4/22/2017 Anders Lindström Sweden's roadmap for a national integrated and interoperable ticketing and fare management Purpose and targets! To simplify for the seldom traveler to find and purchase, their journey is presented in a national travel planner with purchase function Target image: Simplify for seldom traveler on this journey to buy tickets for public transport Simplify travelling over the county boundaries Simplify travelling with different actors Simplify integration with commercial traffic

Principals Focus on the need for the traveller 4/22/2017 Anders Lindström Sweden's roadmap for a national integrated and interoperable ticketing and fare management Principals Focus on the need for the traveller Thereafter focus on the technical aspects Geographical perspective Regional and national New Law "The public transport act" Challenges with commercial and subsidized public transport Current technology limits and boundaries shall not be controlling Payment systems and traffic information should approach each other, and not be separate systems

What is the project about, and not? 4/22/2017 Anders Lindström Sweden's roadmap for a national integrated and interoperable ticketing and fare management What is the project about, and not? Ticketing and payment projects is an arena for collaboration on ticketing and payment systems. It’s not a development arena for ticketing and payment systems. Development takes place in each player. The ticket and payment project interacts branch players around common standards and common interfaces. The goal is to link the actors system and make it easy for our customers to buy tickets in public transport. Success requires a clear commitment from the branch! The project identified, early, areas that the customer found lacking in the system which are meant to be solved by each actor.

21 counties - a challenge for Swedish public Transport 4/22/2017 Anders Lindström Sweden's roadmap for a national integrated and interoperable ticketing and fare management 21 counties - a challenge for Swedish public Transport Sweden consists of 21 counties Each county represents a public transport authority Each county has its own political ruling Each county includes several municipalities (a total of 290 pcs) Getting all the country's political wills to cooperate with commercial actors is a challenge ! Three counties account for about 80% of the country's public transport Tot pop. 2,2 milj. 336 pop/km2 Tot.pop 1,6 milj. 68 pop/km2 Population: Stockholm county approximately 2.2 million pop/km2 336.1 Västra Götaland county about 1.6 million pop/km2 67.8 Skåne county about 1.3 million pop/km2 116.1 Tot 5.1 tot of about 9.7 million, ie about 52% Boardings County (1000-tal) Stockholm 761 093 Uppsala 32 600 Södermanland 9 827 Östergötland 27 487 Jönköping 18 507 Kronoberg 8 236 Kalmar 7 694 Gotland 898 Blekinge 8 465 Skåne 154 902 Halland 16 077 Västra Götaland 281 800 Värmland 12 175 Örebro 12 377 Västmanland 9 533 Dalarna 9 855 Gävleborg 13 913 Västernorrland 10 100 Jämtland 5 254 Västerbotten 11 314 Norrbotten 8 212 Riket 1 420 319 Tot.pop 1,3 milj. 116pop/km2

How to do it? Gradual development Priority 1: "Here and Now" 4/22/2017 Anders Lindström Sweden's roadmap for a national integrated and interoperable ticketing and fare management How to do it? Gradual development Priority 1: "Here and Now" Vital interest to the current system to work out Priority 2: "With the existing system" Improve and assist travellers Priority 3: "What comes after the existing system?” Cooperation with other major regional public transport actors Nordic context

4/22/2017 The stakeholders! Anders Lindström Sweden's roadmap for a national integrated and interoperable ticketing and fare management It’s important and essential to identify and involve the different stakeholders early The involvement should be an iterative process throughout the project Easier said than done ... Do not underestimate the effect when everyone has the opportunity to be involved Ticket and payment system Customers Purchasers Operators Commercial actors Government, counties etc. Others

There’s more to come! The 8 targets on a timeline 4/22/2017 Anders Lindström Sweden's roadmap for a national integrated and interoperable ticketing and fare management There’s more to come! The 8 targets on a timeline 2. Method for machine reading of tickets (paper / mobile / other screen) 13 2014-06 2015-06 2016-06 2017-06 2018-06 2019-06 2020-06 1. Journey Planner that supports purchase 3. Sell ​​each other's tickets in their own apps 4. Guideline for symbols and messages 5. Pay by credit card in connection with the journey 6. Common method for automatic identification of customer / ticket 7. Standard relating to technical interfaces receives ticket and payment system 8. National architecture regarding ticketing and payment system that enables interaction with other service providers To simplify the rare traveler to find and purchase their trip, we develop a national travel planner with köpfunktion To speed up and simplify the visa, we will have a common method / standard for digital (mechanical) reading and checking tickets To our customers should not have to keep track of several travel planners, we will be able to sell each other's tickets in our own journey planner where we wish To simplify for our customers to travel with us, we shall have a harmonization of the symbols and messages To simplify for infrequent travelers and attract new customers should be able to pay by card related to the trip To allow for an easier travel for the customer through better collaboration between actors, we have a common standard for secure identification of customer / ticket so that we can develop cloud-based systems that can be integrated To ensure competition and innovation, and a minimized supplier depending on the technical solutions we must have a standard of key interfaces with the ticketing and payment systems To ensure a simple, locally, regionally and nationally traveling to customers and a minimized thr for industry players, we will have a national architecture regarding ticketing and payment system that enables interaction with other service providers

Additional information 4/22/2017 Anders Lindström Sweden's roadmap for a national integrated and interoperable ticketing and fare management Appendix Additional information

Tickets Paper Mobile Electronic Zone Special tickets 4/22/2017 Anders Lindström Sweden's roadmap for a national integrated and interoperable ticketing and fare management Tickets Paper Zone Special tickets Mobile Text message based tickets Electronic Purse – ”Reskassa” Short tickets i.e. 24/72 hrs. and weekly pass Long tickets i.e.. 30, 90 and 360 days

Zones 4/22/2017 Anders Lindström Sweden's roadmap for a national integrated and interoperable ticketing and fare management Zones