Colin Carmichael, Chief Executive, Canterbury City Council and Chairman Kent Public Sector Network

KPSN One County’s Journey Towards a Total Place 10:30Welcome and Introduction Colin Carmichael, Chief Executive, Canterbury City Council and Chairman Kent Public Sector Network 10:45Total Place and Public Sector Transformation Helen Bailey, Director - Public Services, HM Treasury 11:15Citizenship in the 21st Century: Addressing the Digital Challenge Peter Gilroy OBE, Chief Executive, Kent County Council 11:45The Role of the Private Sector Partner Rob Chapman, VP & MD Unisys UK 12:05Questions and Answers 12:30Lunch, Networking and Exhibitions 14:00Close

Total Place and Public Sector Transformation Helen Bailey, Director - Public Services, HM Treasury

Kent Public Service Network Launch 24 November 2009 Peter Gilroy OBE Chief Executive Kent County Council

CONTEXT Public expenditure can not be sustained in its present form Public expenditure can not be sustained in its present form As citizens we are becoming more articulate and demanding, and more litigious, and we like to handle things ourselves As citizens we are becoming more articulate and demanding, and more litigious, and we like to handle things ourselves Public services and expectations are moving into services that give choice and increase quality of life Public services and expectations are moving into services that give choice and increase quality of life Globalisation and the Internet have fundamentally altered approaches and behaviours Globalisation and the Internet have fundamentally altered approaches and behaviours The Semantic World Web will bring further interactive possibilities The Semantic World Web will bring further interactive possibilities

The Digital Age – Digital Britain Lancaster University report on young people’s needs in a digital age - We are “immigrants” to technology compared with year olds – the “Digital Natives” Lancaster University report on young people’s needs in a digital age - We are “immigrants” to technology compared with year olds – the “Digital Natives” This is a social revolution This is a social revolution Total Place Total Place Public Access in the 21 st Century, and our behaviour, is changing – needs are inter-related Public Access in the 21 st Century, and our behaviour, is changing – needs are inter-related Telephonic access needs to be simple – single numbers Telephonic access needs to be simple – single numbers Web access needs to be transactional - Footfall complementary Web access needs to be transactional - Footfall complementary Multi-agency linkages and connectivity Multi-agency linkages and connectivity Carter Report - Broadband speed and quality Carter Report - Broadband speed and quality are essential are essential

The digital world is as important as roads, transport and all aspects of infrastructure. Are the political and professional classes not simply immigrants to this world but sceptics? Many see the world web and Internet as less important.

If at first an idea isn’t absurd, there’s no hope for it…. “An amazing invention but who would ever want to use one?” Rutherford B Hayes, US President “An amazing invention but who would ever want to use one?” Rutherford B Hayes, US President This device has too many shortcomings to be seriously considered as a means of communication. The device is inherently of no value to us.” Western Union This device has too many shortcomings to be seriously considered as a means of communication. The device is inherently of no value to us.” Western Union “Everything that can be invented has been invented.” US Patent Office 1899 “Everything that can be invented has been invented.” US Patent Office 1899 "Well-informed people know it is impossible to transmit the voice over wires. Even if it were, it would be of no practical value.“ Boston Post 1865 "Well-informed people know it is impossible to transmit the voice over wires. Even if it were, it would be of no practical value.“ Boston Post 1865

“Computers in the future may weigh no more than 1.5 tons.” Popular Mechanics, 1949 “A social news website where the users choose the top stories? That will never work!” Bill Gates “There is no reason for any individual to have a computer in his home.” Ken Olsen, President, Digital Equipment, 1977 “The Internet will catastrophically collapse in 1996.” Robert Metcalfe, Internet Inventor “I think there is a world market for maybe five computers.” Thomas J. Watson Snr, IBM Chairman, 1943 What they said about computers….!!

This is not about restructuring – it is about innovation transformation and being obsessed with people’s experience of public services This is not about restructuring – it is about innovation transformation and being obsessed with people’s experience of public services Promoting independence and choice, and the personalisation of services Promoting independence and choice, and the personalisation of services Shift of power from systems and practitioners to citizens Shift of power from systems and practitioners to citizens Technology is just a tool. Dramatic change will continue and we should not underestimate the massive shift in all areas of our lives with regard to applied technology. Technology is just a tool. Dramatic change will continue and we should not underestimate the massive shift in all areas of our lives with regard to applied technology. There will be more change in the next ten years than in the last 70 There will be more change in the next ten years than in the last 70 It took the telephone 75 years and television 13 years to acquire 50 million users. It took the Internet five years. It took the telephone 75 years and television 13 years to acquire 50 million users. It took the Internet five years.Conclusion

Logic will get you from A to B; imagination will get you everywhere. Imagination is everything; it is the preview of life’s coming attractions

We have an opportunity to invent the future, not be victims of it

The Role of the Private Sector Partner Rob Chapman VP & MD Unisys UK

22 of the top 25 world’s banks rely on Unisys 8 of the top 10 global life and pension insurers are Unisys clients 7.5 million bank accounts are protected by Unisys Managed Security Services 1200 TSA employees provided with VOIP in new offices in 3 weeks 600 airports worldwide use Unisys solutions 100 carriers in 40 countries All UK Police forces use HOLMES 2 - developed by Unisys 50 percent of the world’s cheques are processed by Unisys solutions 58 million citizens worldwide use Unisys smart cards 300 justice agencies worldwide partner with Unisys 1 billion airline bags are cleared annually using Unisys solutions 10 Million Subscribers to BT’s 1571 service managed by Unisys 18 million Malaysian citizens use Unisys smart cards 12,000 Emergency calls per day for Metropolitan Police 1,500 government organizations are Unisys clients 20 US airports use Unisys biometric solutions 29 percent of all air passengers are served using Unisys solutions 150 million voic subscribers worldwide

What we deliver to the KPSN partnership Provide a shared wide area network across 16 Kent organisations Over 1200 sites Including 600 schools Unbundled over 50 exchanges A shared network that carries multiple technologies Data Conference calls Telephony and IP Telephony Secure Access Web Filtering Shared Security Compliance – Aggregated GCSX Broad catalogues of additional services

The Role of the Private Sector Partner To bring experience To provide resources To drive innovation Deliver to the Public Sector agenda

Experience Complexity Governance Risk Process Security

Resources People - Breadth and depth Transferable assets and skills Economies of Scale Partner beyond the contract

Innovation A Necessity, Not a Luxury Enabling Technology Service & Business Outcomes

Unisys and the KPSN Partnership What we have delivered: Immediate cost savings –Cost effective solution Future savings –KPSN is a platform for driving real cross organisational public service efficiencies Better public services –KPSN is the foundation for enabling services to be centred on the citizen As a KPSN partner we have helped create KPSN and are actively helping to drive it’s growth and success

The Role of the Private Sector Partner Experience Resources Innovation Deliver to the Public Sector agenda

The Role of the Private Sector Partner Rob Chapman VP & MD Unisys UK