BRIAN TAN EDMELYNNE VENDIOLA XINCHENG WU

VISION & MISSION STATEMENT VISION At Vancity, our vision is to redefine wealth Our vision requires us to think differently about wealth—to re-envision prosperity as something we can only achieve if we are surrounded by and connected to a vibrant, healthy community that is sustainable for the long term. MISSION As a values-based financial co-operative, Vancity is committed to transforming how banking is done so we can help our members and their local communities thrive financially, socially and environmentally. We aren’t doing this alone. Our members are as much a part of this as we are. With members’ deposits, we can place the right tools in the hands of individuals and organizations working to make our world a better place.

BALANCED SCORECARD - FINANCIAL Objective: Return on Members Equity KPI: A formulaic result derived from Net Income/ Member Equity Target: 5% return for Initiative/ Result: No result yet for 2014, but 6.65% return in 2013

BALANCED SCORECARD -CUSTOMER Objective: Enhanced Member Well Being KPI: Members rating Vancity > 9/10 on post transaction survey asking if Vancity “enhanced their well being.” Target: 50% or greater for 2014 Initiative/ Result: No results yet for 2014, but for 2013 results were 51.2%

BALANCED SCORECARD - INTERNAL PROCESS Objective: Diversity KPI: The percentage of people hired with disabilities or people of aboriginal descent Target: 4.5% for 2014 & greater than 5.8% for 2015 & 2016 Initiative/ Result: No results yet for 2014, but 3.1% for 2013

BALANCED SCORECARD - LEARNING & GROWTH Objective: New Members to Vancity KPI: The number of new members to Vancity Target: 27,000 for 2014, 29,000 for 2015 & 31,000 for 2016 Initiative/ Result: No results yet for 2014, but 24,631 for 2013

CITATIONS Vancity Strategic Plan: PDF Vancity Vision & Values