Unit 25 – task 3 [1/3]

sustainability and environmental issues Printers – paper/plastic Upgrades Power 50m tonnes of e-waste was generated worldwide – or about 7kg http://www.theguardian.com/global-development/2013/dec/14/toxic-ewaste-illegal-dumping-developing-countries US discarded 258.2m computers, monitors, TVs and mobile phones in 2010, of which only 66% was recycled [170m] http://www.ukpower.co.uk/tools/running_costs_electricity

reporting The Waste Electrical and Electronic Equipment (WEEE) Directive Manufacturers have to fund recycling schemes, while retailers must offer take-back services to customers. The UK produces an estimated 1.2m tonnes of e-waste each year, most of which has been ending up in landfill sites Under the legislation, retailers selling electrical goods are obliged to offer customers a free in-store take-back service on a "like for like" basis, or help fund the expansion of a network of WEEE collection points.

employee and employer responsibilities

Escalation procedures

Documentation Top reasons for documentation: Organization Management A record of work done A record of system changes A record of hardware tests Proof of service A reference the majority of tasks are unattended so only the task name and time is needed to be recorded as will as the end results. Often technicians just fill out a clipboard answering YES, NO, PASS or FAIL

policies and procedures computer cleaning hd maintenance antivirus + security updates + config update windows Policies Computer usage Network usage Security Software miles