Click to add text © 2012 IBM Corporation Wireless, Voice, Desktop Video, and BYOD Implications for the IBM Internal Network Integrated Communications & Networking Community of Practice Teleconference Series BT/IT Office of the CIO Shannon Kurtz, Global Campus and Wireless Networks Andy Massey, Infrastructure & Service Management Manager for IMT SPGI

© 2012 IBM Corporation 2 2 The IBM Environment The IBM Network  20,000 Routers, switches, firewalls  14,000 wireless LAN access points  365,000 wireless LAN subscribers  350,000 remote access users  Terabytes WAN traffic per month Network Drivers  500,000+ employees globally  800+ Office locations  Presence in 170 countries  Security Controls  1.3M laptops/desktops in total  30,000 Blackberry smart phones via enterprise BES  225,000 IP hard phones at 337 sites  2.4B minutes of audio conferencing annually  10,000 shared networked printers  600M printed pages annually  Bandwidth to support 100 immersive video conf rooms

© 2012 IBM Corporation 3 3 EXECUTIVE SUMMARY: NETWORK STRATEGY FOR Mission: Maintain IBM’s global network as a foundational element of a Globally Integrated Enterprise. Enhance alignment with global strategic data centers and meet access requirements of a global workforce as well as partners, suppliers, and customers. Respond to increasingly sophisticated security threats while reducing overall security costs. State of Network in 2011 Top Core Infrastructure Services Initiatives 1. Deploy High Speed Core and Server Access and implement network virtualization as a part of the replacement of End of Life LAN equipment. 2. Upgrade Wireless LAN for greater capacity, addition of n, and migrate to controller-based technologies for enhanced security, reliability, and capacity. 3. Deploy IPv6 to meet industry requirements for customer/partner access and product support. 4. Deploy WAN Acceleration technology to improve performance and reduce demand growth. Top Underlying Beliefs and Assumptions 1. The Network infrastructure is a key foundation for IBM as a globally integrated enterprise, and must meet the diverse needs for connecting employees, customers, and suppliers/partners to IBM services and applications. 2. The network provides integrated security services as a component in the enterprise security architecture through access control, authentication, flow management, and malware prevention. 3. Network traffic growth will continue, driven by increases in customers and employees, richer media, and the addition of smarter devices to the network. 4. Network service rates will continue to decline to partially offset growth in demand, based on cost improvements in hardware/software components as well as bandwidth. Top Metrics Describing the Initial State Global LAN network with aged devices - 20K Routers, switches, firewalls - 14K Wireless Access Points - 16K End of Life by 2015 Global WAN carries Terabytes of traffic per month Operational service levels generally meeting needs Deployment of new services delayed by Blue Sky transition Top Metrics Describing the End State LAN hardware refreshed in the core, server, and wireless access areas for improved capacity and stability WAN traffic grows to over 5000 Terabytes per month with expanded coverage to meet expansion into GMU Operational service levels improved through equipment refresh and completion of Blue Sky transition New services can be introduced to the network through better technology and proces s integration with AT&T State of Network in 2015

© 2012 IBM Corporation 4 Smartphones outpacing laptops for new purchases in consumer market Enterprise Smartphone offerings being established to support secure access to IBM applications and Internet - Notes Traveler (iNotes), Sametime Web, W3 250K Smartphone Offering users expected Smartphones in IBM offices will naturally connect to the IBM WLAN first (instead of cellular), if available IBM Wireless enhancements in support of Client Growth... Complete dual-band n coverage using newer Controller based technology Dual-band for improved performance in mixed environments – b/g, a, n n for up to 300 Mbps throughput Controller wireless for fast roaming, improved setting management and optimization Automatic RF interference detection and adjustment Increase IP address capacity New site surveys for optimal WAP placement and settings Internet Connect (wireless Internet hotspot) in conjunction with IBM Wireless May require User Access layer upgrades for Power over Ethernet (PoE) and 1G WAP uplinks Simplify Wireless / Improve Client Experience Sunset B radio and WEP and WPA-TKIP encryption support Migrate to digital certificates leveraging IBM internal certificate authority for client authentication As market solutions mature, incorporate newer protocols and settings voice and real-time applications Wireless Focus for Client Growth

© 2012 IBM Corporation 5 IBM Voice and Communications Strategy

© 2012 IBM Corporation 6 Voice Landscape Will Change Significantly Over Next 24 Months IM and Presence service Enterprise Telephony service Desktop Video Conferencing service Audio Conferencing service Web Conferencing service and Calendaring service Team Collaboration service Social Networking service Unified Messaging service UC integration Phone presence Conference scheduling Ad-hoc conferencing Phone presence Unified Messaging UC applications Integrated Audio and Presence Integrated Video Mobile/ Smart phones Desk phones Conference phones Work station Soft phone Tablets Voice (and video) integral to wide range of user capabilities Well integrated, seamless and must be globally available Significant new vendor UcaaS cloud based offerings: Voice Comparison – Strategic Considerations People and DevicesReal Time InfrastructureIntegrated UC and Social Applications

7 Business requirements, have been distilled into over-arching strategic principles and mapped onto our framework Unifiy communications and collaboration  Voice (and video) integral to wide range of user capabilities  Well integrated, seamless and must be globally available  Support social collaboration applications Information-Centric Infrastructure Management  Manage and optimize current service offerings; forecast future conditions; model and predict the impact of changes Minimise IBM Infrastructure  Shift to mobile technology enables reduction of fixed infrastructure in IBM sites  Shift to use services in cloud model can reduce fixed infrastructure  Limit IBM infrastructure to high value add capabilities One Phone / Identity Concept  Match the IT tools to the work that the employee needs to perform  Increase employee ease of use and productivity Reduce Total Cost of Ownership (TCO) Key strategic principles Simplified work place services framework

© 2009 IBM Corporation 8 We are developing Information Centric Infrastructure Management—everything we do will be information based Service Life Cycle strategy, design, transition, operation, and continual improvement Cost Consumptio n Vendors Networks Equipment Config Users' Opinions Social Data Descriptive Data User Context End Point Context User Demographics Personas Contract Thresholds History, Trends Inventory Investment Planning and Business Cases End User Support Policy Based Call Route Optimization Service Provisioning Capacity Management Quality Management Life Cycle Management Business Analytics Center of Competency Analysis Dashboards All data is important: ■ The more detailed, the better All types of data are inter-related: ■ GAC quality involves many vendors and networks ■ Vendor performance includes cost and quality ■ Human cost of problems in voice/video Yesterday's Question: “What would you do with this data?” Today's Question: “How can we be prepared to make the informed decisions we will need to make in the future?” Questions Information Decisions Policy Based Call Routing Automation Information-dependent Processes PlanningInvestment Mgt Capacity Mgt Quality Mgt Performance MgtLife Cycle Mgt EUS MgtUser Sat Mgt