Optimizing the Windows Desktop Marián Skalický Windows Client Business Group Lead Microsoft Slovakia s.r.o. Accelerating Deployment & Managing the Desktop

Easier Find and use information Key Enterprise Desktop Manageability Challenges More Secure Improve security and legislative compliance Lower Cost Optimize desktop infrastructure Better Connected Enable your mobile workforce Application Compatibility Software Asset Management Make PCs Safe to Use Protect Data in PCs Diagnostics and Help Desk Flexible Computing Models PC Manageability

The Optimized Windows Desktop Windows Vista Enterprise + Microsoft Desktop Optimization Pack: the most cost-effective and flexible desktop management solution SoftGrid Application Virtualization Asset Inventory Service Diagnostics and Recovery Toolset Advanced Group Policy Management System Center Desktop Error Monitoring Four Virtual Operating Systems Diskless PC and Remote Boot Windows BitLocker Drive Encryption Multi-lingual User Interface (MUI) Subsystem for Unix-Based Apps (SUA) Best OS for non-VL businesses

System Center Virtual App Server System Center DEM Operations Manager 2007 Translating software inventory into business intelligence Enhancing group policy through change management Dynamically streaming software as a centrally managed service Proactively managing application and operating system failures Powerful tools to accelerate desktop repair ALERT: Application X has failed App Inventory Assets Manage Group Policies Virtualize and Stream Apps Monitor Crashes Repair Desktops

The SoftGrid® Platform The Engine Centralized, policy-based application management Microsoft SoftGrid Application Virtualization Dynamically streaming software as a centrally managed service Application virtualization On-demand delivery

Rapidly packages applications through active watch technology including execution dependencies. Delivers launch threshold of application through dynamic streaming protocol and caches for repeat use. Supports disconnected mode. Applications delivered by highly scalable infrastructure and assigned by Active Directory. Optional application license enforcement. Microsoft SoftGrid Application Virtualization Dynamically streaming software as a centrally managed service

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Microsoft SoftGrid Application Virtualization  Applications are virtualized per instance:  Files (incl System Files)  Registry  Fonts .ini  COM/DCOM objects  Services  Name Spaces  Semafores, Mutexes  Applications do not get installed or alter the operating system  Yet Tasks process locally on the host computer

SoftGrid Solutions Build Business Continuity for Applications Simplify & Accelerate App and OS Migrations Reduce Application Management Costs Enable Roaming and Free Seating Reduce App compatibility and Testing Reduce Help Desk Calls Consolidate, Standardize and Stabilize Images Consolidate Terminal Services Servers

Enable Roaming and Free Seating SoftGrid makes it possible for users to share Windows desktops and laptops. »Any user can access any computer on the network to get their applications. »Machines become generic instead of user- specific

Simplify & Accelerate OS Migrations SoftGrid accelerates OS Migrations by reducing the dependencies and testing between applications in preparation for migrating operating systems »Elimination of application to application conflicts and testing accelerates migrations »Virtualized applications can be deployed to variety of systems »Application state travels with users

Reduce Support Calls SoftGrid reduces help desk calls by over 30% by making it easier for IT to resolve problems centrally and reducing the likelihood of problems in the first place »Problem resolution is application-centric, not system-wide »Reduce visits to computer by fixing problems remotely »Deployment is pulled and not installed, leading to a higher success rate Source: Intel IT Avg. Quarterly Spending on Desktop PC Support

Consolidate, Standardize and Stabilize Images »Reduce the size and complexity of images »Move closer to the goal of a “single image” for the entire enterprise »Repurpose systems without constant re-imaging Before SoftGrid With SoftGrid

Microsoft Asset Inventory Service Translating software inventory into business intelligence Easily-administered service  Scans desktops  Checks against central host: 430K titles  Assigns intelligent naming to software  Simplifies compliance and disaster recovery Application compatibility Software asset management

Sign-in: sign in through passport Validate purchase: provide agreement number Download agent: MSI package Deploy agent: client machines send inventory to the web service View reports: sign in for reports of software assets Customer Usage Flow

Microsoft Advanced Group Policy Management Enhancing group policy through change management Enable effective group policy change management  Role-based administration & templates  Flexible delegation model  Versioning, history & rollback  Accelerate management with granular administrative control  Reduce risk of widespread failure PC Manageability Diagnostics & Help Desk

Microsoft Diagnostics & Recovery Toolset Powerful tools to accelerate desktop repair Accelerate TCO savings by minimizing recovery time  Recover deleted files, manipulate services, devices, passwords, more  Recover instead of reloading Windows  Make PCs safe to use  Accelerates desktop management and responsiveness PC manageability Diagnostics & Help Desk

Microsoft Diagnostics & Recovery Toolset ERD Commander  Boots unstable or unbootable systems so you can:  Use Wizards to diagnose and repair issues  Reset local account passwords including Administrator  Safely recover deleted files  Edit the Windows registry, manage drivers/services  Access offline system’s data from the network Powerful tools to accelerate desktop repair

Microsoft Diagnostics & Recovery Toolset Service and Driver Manager  Allows access to offline system’s service Manger and Driver manager interfaces RegEdit  Admin may manipulate the down PC’s registry Disk Management  Disk management console is available for disk repair operations Event Log  Access to down system’s Event Viewer Powerful tools to accelerate desktop repair

Microsoft Diagnostics & Recovery Toolset File Sharing  Network provider is available for offline system  Share point may be created  Data, Hotfixes, other utilities, etc., may be copied from down PC over the network  May also map a network drive to another networked PC via the “Map Network Drive” feature Powerful tools to accelerate desktop repair

Microsoft Diagnostics & Recovery Toolset System Restore  Provides access to XP System Restore Points  Works independent of the system’s bootable state Hotfix Uninstall  Lists all of a system’s hotfixes for user uninstall selection  Works independent of the system’s bootable state Locksmith  Allows reset of local accounts including Administrator  Requires physical machine access Powerful tools to accelerate desktop repair

Microsoft Diagnostics & Recovery Toolset File Restore  Restore deleted files even if the Recycle Bin has been emptied  Parameters may be added to better identify which version you wish to restore Powerful tools to accelerate desktop repair

Microsoft Diagnostics and Recovery Toolset Crash Analyzer Wizard  Runs from within ERD Commander 2005 or from within Windows  Diagnose the cause of a blue screen crash  Provides both simplified and verbose results Powerful tools to accelerate desktop repair

Microsoft Diagnostics & Recovery Toolset Disk Commander  Recover deleted and/or damaged files  Detect historical or old partitions and regenerate a new partition table for it  Navigate with a user friendly wizard interface Disk Wipe  Ability to wipe at the volume level or the entire physical disk  Option to choose from 2 deletion algorithms.  On par with the DOD’s standards of wiping a drive Powerful tools to accelerate desktop repair

Microsoft Diagnostics & Recovery Toolset Additional Utilities Provided to run inside of a functional Windows Operating System: »File Restore* »Crash Analyzer* *Also included in ERD Commander Powerful tools to accelerate desktop repair

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Microsoft System Center Desktop Error Monitoring Proactively manage application and operating system failures Accelerates desktop stability and reduces Windows desktop TCO  Agentless crash monitoring  Crash/hang data captured and stored in central server  Rich SQL DB for data analysis  Direct access to troubleshooting and resolution knowledgebase  Accelerate desktop management and IT responsiveness  Improve desktop stability & end-user productivity Diagnostics & Help Desk PC Manageability

Productivity losses Potential data loss Root problem not fixed No IT awareness All costs above and … Help desk FTE cost Additional productivity loss in time with helpdesk All costs above and … One-off escalations often low priority Little ability to track problems stemming from system changes (i.e., patch deployment) 28 Desktop Administrators Lack Awareness of End-User Crash Levels Unreported Incidents Drive Operation and Cost Implications DEM provides awareness and insight! Desktop Crash! Resolve Known error fielded before Reboot Most common end-user behavior Call Help Desk Few help desks equipped to resolve Escalate Desktop Admin likely see <5% of crashes Operational/Cost Implications <10% (1) >90% (1) + + (1) DEM customer investigation interviews; MS Help desk qualitative discussions

Deploy Group Policy to redirect Watson data Collect Watson errors in SQL database Analyze data with rich reporting Fix problems using Microsoft Knowledge Resolution Customer Usage Flow

Application Error Events DEM provides access to Microsoft Knowledge Base to easily find solutions to crashes

Report - Top N Applications DEM can summarize errors in simple graphs to show which applications are causing problems

The Optimized Windows Desktop Windows Vista Enterprise + Microsoft Desktop Optimization Pack: the most cost-effective and flexible desktop management solution »SoftGrid Application Virtualization »Asset Inventory Service »Diagnostics and Recovery Toolset »Advanced Group Policy Management »System Center Desktop Error Monitoring Includes all features of Windows Vista Business plus: »Four Virtual Operating Systems »Diskless PC and Remote Boot »Windows BitLocker Drive Encryption »Multi-lingual User Interface (MUI) »Subsystem for Unix-Based Apps (SUA) Application compatibility PC manageability Flexible computing models Protect data in PCs Make PCs safe to use Diagnostics & Help Desk Software asset management

How to Buy Eligibility  Available in EA, EA Subscription, Select, Open Value, and Campus & School  Available for Windows Desktops with SA only Price  Select Level A is $10 per desktop per year  Additional discount of 15% off annual subscription price for company- wide coverage Quantity  Per enrollment, can purchase up to the number of Windows desktops that have active SA coverage License Rights  Subscription co-terminates with expiration of SA coverage

Product Availability The availability of the components within the Microsoft Desktop Optimization Pack for Software Assurance is as follows through MLVS:  SoftGrid Application Virtualization v4.2  Advanced Group Policy Management 2.5  Diagnostics & Recovery Toolset 5.0  System Center Desktop Error Monitoring 3.0  Asset Inventory Service 1.0 beta  Asset Inventory Service 1.0 will release to the web with links via the MDOP download and CD Media Kit at end of 2007

Resources  Website for Microsoft Desktop Optimization Pack for Software Assurance  Resources Available  Microsoft Desktop Optimization Pack for Software Assurance overview datasheet  Datasheets for each component technology  Customer FAQ

© 2007 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary. 10/1/2015Slide 36