Now its Personal: Achieving citizen-centred welfare

Evolving recommendations from Now its Personal: Personal Advisers and the New Public Service Workforce A focus on delivery projects – across public, private and voluntary sectors –Brent in2work, Islington Council, Peabody Trust, Pinnacle, Skills Development Scotland, Stockwell Community and Resource Centre, UK Commission for Employment and Skills, Working Links Action research - examining different aspects of the adviser role and welfare to work; evaluating process, outcomes and measures of success Methodology: from policy to practice to policy

Sharing best practice –Partner network and wider dissemination –Edited collection on personalisation and the adviser in international context Learning visits – local and international –The adviser role in different contexts –New York learning exchange (April 2010) New insights –Personal budgets, direct payments –Devolution Now Its Personal hub

Key areas of research Job brokerage Integrating employment and skills Job sustainability In-work support Outreach and advancement Workforce development Impact of the recession and towards economic recovery

Key emerging themes 1. Trusted individual role played by adviser key in navigating complex array of funding and support 2.Better understanding needed of what a devolved approach to tackling worklessness looks like at a local level 3. Impact of job quality and availability on job sustainability needs to be better addressed by policy

Contributing to direction of welfare reform in the UK Considering the wider impact and transferability across public service delivery Interest from across the UK political spectrum and internationally An innovative model to test and evolve recommendations Outcomes and impact