Agenda Background 2015 Survey Overview 2014 Recap Timeline Questions, Next Steps

Destination programs Care closer to home Population health and payment innovation People Best place to work Service Excellent customer experience Quality Best and safest care Finance Balanced revenue and expenses Information and Performance Excellence Healthiest kids in the country Internal Integration External collaboration Our map

Survey overview Administration April 27 – May 10 from Press Ganey Enter employee id for correct work unit Participants All employees and providers invited Methodology Web-based survey 5 point scale (strongly agree to strongly disagree) 42 closed-ended questions, 1 open-ended RNs receive an additional 19 questions to align with Magnet standards Confidential

Updates: New questions: Employees’ actions support Children’s values. The actions of the person I report support Children’s values. (provides measures of our value) My work unit encourages innovative approaches at work. (improved measure of our innovation value) When appropriate, I can act on my own without asking approval. (aligns with our Best and Safest Care and customer experience initiatives) What shift do you work? (will provide aggregate data by shift)

When you see the term: Children's: consider the organization for which you work Children's Hospital of Wisconsin, Community Services, Primary Care, Children's corporate services, Children’s Community Health Plan (CCHP), Children's Hospital of Wisconsin in Neenah, Children's Hospital of Wisconsin Foundation. (delete those that don’t pertain) Senior leadership: consider the CEO, president, and vice presidents. Work unit: consider the group of employees in your work area/program/department, typically reporting to the same person. The person I report to: consider the person you report to directly; the person who conducts your performance review. Like employers: consider similar healthcare or social service organizations in your geographic area. Providers: consider physicians, advanced practice nurses, hospitalists, psychologists and dentists. Senior nursing leadership: consider the Chief Nursing Officer, VP for Ambulatory/Regional and Executive Directors for In-Patient, Service Lines, Ambulatory, Fox Valley, Surgical, Imaging and Emergency Services. (delete for non hospital RNs) Nursing Professional Practice Model: consider the shared governance council structure that includes hospital- wide and unit/department level groups, with the purpose of involving nurses and interdisciplinary team members in decisions that impact practice, quality, and professional development. (delete for non hospital RNs)

Confidentiality Feedback is confidential Partner with Press Ganey – tabulates results – only knows who has/has not completed survey Employee no. used to ensure data matched to correct work unit Feedback provided in grouped results

Actions taken – organization Redesigned recognition program (Bravo!) Continued investment in At our best culture and values work Improved organizational communication Sponsored Best & Safest Care initiative Provided new self-service tools for professional and leadership development

Actions taken – dept.

Timeline Date:Action(s)Who: April 27-May 10Complete engagement surveyAll employees End of JuneReview results and plan results communicationLeaders JulyEmployee feedback sessions: *Review results *Discuss and provide insight into results *Provide additional feedback All: leaders and employees July-AugustIdentify and prioritize areas for improvement Supporting identified action steps. All: leaders and employees OngoingImplement improvement action(s) Continued dialogue and feedback All: leaders and employees

Next Steps Watch for an from Press Ganey on April 27 th Complete the survey Questions: Review FAQ HRC: