Tracie Greer Indiana University Technology Center Consulting Tracie Greer Indiana University Technology Center Consulting.

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Presentation transcript:

Tracie Greer Indiana University Technology Center Consulting Tracie Greer Indiana University Technology Center Consulting

What We’ll Cover Who I amOur Computing CommunityOur StaffControl PanelPerformance Record

Who’s Tracie? Human Resource Coordinator for Technology Center Consulting Serve Academic and Residential labs 4 Years In This Capacity 8 Years With Indiana University Extender of Opportunity

Indiana University 40,000 Students24/7 StaffingRemote LocationsTotal Labs: 68 Total Computers: 2187 Academic Labs: 37 Residential Labs: 31 Consultants: 190Supervisors: 26

Our Staff

Wide Variety of Skills Required Customer ServiceOperating SystemsSoftwareHardwarePeripheral EquipmentNetworkingIn-room Appointments

Remote Locations and 24/7 Operations

Control Panel

RAVE: Recognition, requesting Action, Venting and Escalating consultant issues.

Professional Development Issue

PDI

Gold Star

Attendance

Mentor Mentor Assignments Weekly Visit Performance Record Review Establish Ongoing Goals & Expectations All Meetings Documented Consultant Comment & Agree/Disagree

Mentor Comments

Performance Record Features Standards & Statistics Training Records Attendance Records Gold Stars Professional Development Issues Ongoing Development Plan DIGITAL, REAL- TIME, CUMULATIVE, FULL-DISCLOSURE

Performance Standards & Statistics

Training Records

Consultant Evaluation Process Completes a Self Evaluation using the same criteria as the Mentor Completes a Confidential Staff Evaluation on their Mentor and other Supervisors Completes a Rehire Request Completes an Availability Template for the Next Semester if Applicable

The Evaluation Process The Mentor Completes an Evaluation on the Consultant from an Evaluation Site that includes all pertinent information The System Allows for a Click and Auto Fill Option to Expedite Efforts It Also Provides a Comment Box to Add Comments

The Evaluation Process

Consultant Evaluation Summary Serves as Reference Documentation Starting Point for Consultants Who Continue Employment.

Consultant Evaluation Summary

Questions?

Session Evaluations

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