Pam Brewer Marjorie Davis Judith Herr Brenda Huettner IEEE Professional Communication Society IPCC July 20081

Here is Edward Bear, coming downstairs now, bump, bump, bump on the back of his head, behind Christopher Robin. It is, as far as he knows, the only way of coming downstairs, but sometimes he feels that there really is another way, if only he could stop bumping for a moment and think of it. And then he feels that perhaps there isnt. Winnie the Pooh, A.A. Milne, 1926 IPCC July

True interactivity is not about clicking on icons or downloading files, it's about encouraging communication Edwin Schlossberg If we are to achieve a richer culturerich in contrasting valueswe must recognize the whole gamut of human potentialities, and so weave a less arbitrary social fabric… Margaret Mead IPCC July Interactive Relationships -- Varied experiences facilitating effective online communication …in the information economy. Interactive Relationships -- Varied experiences facilitating effective online communication …in the information economy.

IPCC July Which comes first? Breeding, hatching, laying … The Chicken…

IPCC July Which comes first? Or the eggs…

1. What changes are required to lead virtual rather than face-to-face teams? 2. What are the challenges for establishing authority and delegating responsibility virtually? IPCC July 20086

7 Proposal Team at Work

Recognize team members in print Invite active participation in decision-making Demonstrate trust by delegating Schedule on-line real-time recognition event Present an award at honorees worksite; send letters to honorees clients, senior management Create hoopla IPCC July Virtual Volunteer Leadership: Recognize Contributions

IPCC July If they feel the project is worth doing, they can contribute, and they are appreciated -- they will come!

1. What tools are helpful to compensate for lack of face-to-face cues when interacting virtually? 2. Are some tools more personal and revealing than others? IPCC July

IPCC July Managing Virtual Teams

IPCC July

1. What is necessary to establish/manage team relationships for effective project collaboration or a virtual class? IPCC July

CASE STUDIES IN INTERNATIONAL VIRTUAL WORKPLACES by Pamela Estes Brewer, M.A., B.A. A Dissertation In TECHNICAL COMMUNICATION AND RHETORIC Submitted to the Graduate Faculty of Texas Tech University in Partial Fulfillment of the Requirements for the Degree of DOCTOR OF PHILOSOPHY Fred Hartmeister Dean of the Graduate School August, 2008 IPCC July

What preparation must take place to establish and manage team relationships for effective project execution? Be polite and friendly Communicate regularly Meet face to face Introduce yourself deliberately Respond promptly Communicate explicitly

How do professionals decide if they have participated in an effective virtual work relationship or virtual class? #1 Achieved goals #2 Received timely responses #3 Received feedbackinformation flowed in two directions #4 Displayed mutual consideration and respect #5 Communicated with few misunderstandings/disruptions #6 Disagreed comfortably

Preparation 1. Is preparation for online teamwork or a class more time consuming? Are different talents, experience, and education essential?

1. What are the differences in designing interactions for teaching and learning virtually? 2. Do team members communicate feedback effectively and accurately when body language is missing? 3. What is the key ingredient in the feedback loop for a virtual class or team? IPCC July

Online Education: Global Questions, Local Answers

Teacher-Centered Learning Model P S S S S S S S S

Interactive Teaching-Learning Model S S SS S S P S S

Interactive Relationships Online Pam Brewer Marjorie Davis Judith Herr Brenda Huettner IEEE Professional Communication Society IPCC July