Congratulations Life Academy ! Well done!

Pirámide Digital An interesting story which starts in Sweden http: / / This presentation can be downloaded from: Exclusive presentation A message of gratitude to Life Academy from South America

The story – Karlstad Sweden

This story begins in …

When …  Sponsored

To developed … ITM International Telecommunications Management.

At Karlstad, Sweden

Hosted by … Lars Hallen. Bo Gillgren Therese Rosenblad Carl Goran Larsson Eric CK Chan

Attendees…

During a lecture about Human Resources Showed us a book that he has been writing “Management Tips”. The idea was “Share knowledge to young managers” Eric CK Chan

We took that idea… Let us start a portal, in our language (Spanish) about “Management”. Same basic idea… “Share knowledge to young managers over internet”. Pablo G Páez Ecuador

Back home – Action Plan

Back home … Where is home? guess …

Back home … You are right …

Back to home … Here …

Back to home … Quito, Ecuador

Back to home … Quito, Ecuador

Back to home … Quito, Ecuador

Back to home … Quito, Ecuador

Our country … Ecuador Religious place

Our country … Ecuador Churches, downtown

Our country … Ecuador Volcanoes

Our country … Ecuador Birds

Our country … Quito, Ecuador Highlands

Our country … Ecuador Galapagos Islands

Our country … Ecuador Galapagos Islands

Our country … Ecuador Condores

Our country … Ecuador Active volcanoes

Our country … Ecuador Rain forest

Our country … Ecuador Kind people

Our country … Ecuador Nice environment and good infrastructure

The startup – Uncertainty

Back to reality …  No company  No people  No team  No knowledge about internet  No material about management And …  No money …

Back to reality … However, it was not all bad news…. Curruculum Vitae

Next steps … Tough decisions …  Resign  Not boss anymore  Build a company - Pirámide Digital  Build reputation about Management, developing a portal over internet as a tool of marketing our products and services – The biggest management portal  CEO by definition  Future way of living based in knowledge …  Just one employee, myself !  Focus in sharing management knowledge

Management Portal The biggest Management Portal  Awarded “Best Management Portal 2004 “ Kingston, Jamaica

The company – Pirámide Digital

Pirámide Digital  Established in 2003 effective solutions top level  Dedicated to providing effective solutions for advising, consulting, training, technology, outsourcing and management services at top level for telecommunications and utilities industries.  Solid growth over time  World class products / services

Mission top management “Provide to the telecommunications and utilities industries, the most effective management tools to optimize top management knowledge and skills to achieve predicted results, through high quality solutions with leading edge technology and highly trained professional staff”.

Vision top level managers “"To be and be seen as the leader in the telecommunications and utilities, in consulting, training, technology and outsourcing services to top level managers “.

Values  Responsibility  Customer Driven  Service Culture  Commitment  Constancy  Respect for human dignity  Teamwork  Communication  Business Ethics  Confidence in the word  Results

Results Generation Methodology – Our logo Operation / Administration Strategists Managers Sales, Bookkeeping, Personal Permanence and growth Stocks $ Profit $ $ Top Down Approach Tasks Pirámide Digital Market niche

Best Business Practices 43 SIT-PG ISO ISO eTOMTAM

Pirámide Digital PRODUCTS & SERVICES  Results Generating Actions  Top Level Management Consulting  Top Level Training  Partnerships

Results Generating Actions  Strategy, Management and Operation of telecommunications companies and utilities  Bundling / packaging  Convergence - Triple / Quad / n-play  Business and Communication Plan  Revenue Assurance and Fraud Control  Outsourcing and efficiency of channels:  Sales  Logistics  Distribution  Installation  Repair  Billing  Collection  Outsourcing and efficiency for Customer Loyalty

Top Level Management Consulting BUSINESS STRATEGY SYSTEMS AND PROCESSES CUSTOMER PEOPLE

Leveraging using e-tom Enhanced Telecomunication Operations Map $ Top Down Approach Tasks

Leveraging using e-tom Enhanced Telecomunication Operations Map $ Top Down Approach Tasks Total Coverage

Leveraging using e-tom Enhanced Telecomunication Operations Map $ Top Down Approach Tasks BUSINESS STRATEGY SYSTEMS AND PROCESSES CUSTOMER PEOPLE

Top Level Management Consulting STRATEGY BUSINESS VALUATION AND SALE $ Growth International Public Offering Sharing in capital markets Attracting investors Business and Investment Plans Virtual Network Operators Convergence MANAGEMENT PROFIT GENERATION $ Operation Business Performance Indicators Key Performance Indicators Customer Relationship Management Retention Management Value Added Services Revenue Assurance Fraud control, detection & prevention OPERATION / ADMINISTRATION Strategy, Processes, People Marketing Sales, Retention, Loyalty Contact Centers Management World Class Customer Services Business and Operation Support Systems IT Architecture Few consultants, many results … Few consultants, many results … STRATEGY MANAGEMENT OPERATION

Top Level Management Consulting Top Level Management Consulting Testimonial … Piramide Digital had contributed to develop and implement an strategy oriented to increase profit, with high impact in short term. Navega - Guatemala

Top Level Training (Face 2 Face, Online)  Business Simulation Model for Telecom Convergent Industry ©  Customer Relationship Management ©  Telecom Experience (140 themes) ©  Managers Development

Top Level Training Top Level Training Business Simulation Model for Telecom Convergent Industry ©

Pirámide Digital. Simulación de Negocios © … Top Level Training Top Level Training Business Simulation Model for Telecom Convergent Industry ©

Top Level Training Top Level Training Testimonial … Piramide Digital had delivered 30 training programs based on Business Simulation Models ©, using real information of our organization, and simulating effciently present year, as well as future scenarios. Petroecuador - Ecuador

Top Level Training Top Level Training Testimonial … ejecutivos capacitados - Indice de satisfacción de 96/ top level executives trained in Management ©. - Customer satisfaction level 96/100 in public sector Petroecuador - Ecuador

Top Level Training CRM - Customer Relationship Management  Strategies to implement CRM  World Class Customer solutions  Contact Centers management  Retention management  Certifying Contact Centers  Sales management  Marketing management  Revenue Assurance  IP Entrepreneurship

 Business Support Management  Operation Support Management  Provisioning Management  Customer Relationship Management  Operations Management  Mediation Management  Networks Management  Prevention & Detection Fraud Management  Business Intelligence Management Top Level Training Telecommunications & Utilities  Financial Management  Entrepreneurship Resource Planning Management Business Simulation Model for Telecom Convergent Industry ©  Business Simulation Model for Telecom Convergent Industry ©  Revenue Assurance Management

 Team Commitment  Leadership  Results Generation Methodology  Negotiation  Organizational & Personal Improvement  Core Business  High Performance Organizations  Live learning for top executives  Time effective Administration Top Level Training Managers Development  Focus Results Management

PRE - DESIGN. Tailored to the needs of the company and management team TOTAL INMERSION MANAGEMENT TEAMManagement Experience Experience Knowledge Adrenalina Not satisfied effort MANAGERS DIAGNOSTIC. Executive report delivering Results oriented management methodology Top Level Training Methodology

Partnerships  Open Systems. Telecom y Utilities  Business & Operation Support Systems. BOSS  Mediation & Provisioning  CRM  Business Intelligence  Fraud management  Parquesoft  IT Consultancy service  Customers  Business strategy support  People  Processes  Optima  IT Critical processes  Tunning  Performance Optimization  IT multiplatform integration  Innova Systems  Documentation management  ASI Consultant  IT Consultancy services  Caribbean International University  Management training  Online training  PhD, Masters, Bachellor, Executive programs tailored made

Field experience  Fixed phone lines.  Results:  Operation, generating profits for USD 80M  Business plan development  Commercial Strategy Top-Down.  Launching & Operation  Network recovering management for 100K customers  Implementation of BOSS Business & Operation Support Systems  Sales, retention and loyalty management  IT Updating from Fortran 77 to Oracle  Operation strategy definition, using e-TOM  Mobile phones  Results:  Purchase, operation, valuation and sale of the company. Generating value $ 600M / 3 years  Churn reduction from 10% to 2,5%. Profit of USD 80M  Fraud management from USD to USD 4 per month.  Billing error reduction from 30/100 to 7/ Profit ot USD 2M per month  Churn reduction in unstable economies avoiding bankruptcy  Public phones  Results:  Commercial Strategy Top-Down.  Operation strategy definition, using e-TOM  Revenue assurance and fraud management strategy. Profit of USD 2M

Field experience  Data Transmision  Results:  Commercial Strategy Top-Down.  Operation strategy definition, using e-TOM  BOSS Business & Operation Support Systems definition to leveraging business. Profit of USD 7M  Internet Service Provider  Results:  Business and investment plan  Launching and operation  ISO Certification  Operation to achieve break even point  Profit of USD 3.5M  Stocks management  TV Cable / Air  Results:  Reduction of billing error level from 30% to 7/  Convergence  Results:  Commercial Strategy Top-Down.  Operation strategy definition, using e-TOM  Operation  Value added services  Results:  Commercial Strategy Top-Down.  Operation strategy definition, using e-TOM  Operation

Field experience  Data Transmision  Obtained results:  Commercial Strategy Top-Down.  Operation strategy definition, using e-TOM  BOSS Business & Operation Support Systems definition to leveraging business. Profit of USD 7M  Internet Service Provider  Obtained results:  Business and investment plan  Launching and operation  ISO Certification  Operation to achieve break even point  Profit of USD 3.5M  Stocks management  TV Cable / Air  Obtained results:  Reduction of billing error level from 30% to 7/  Convergence  Obtained results:  Commercial Strategy Top-Down.  Operation strategy definition, using e-TOM  Operation  Value added services  Obtained results:  Commercial Strategy Top-Down.  Operation strategy definition, using e-TOM  Operation SIEMENS. Convincing technology

Time has passed … 2015

The results – Portal

Management Portal The biggest Management Portal  Awarded “Best Management Portal 2004 “ Kingston, Jamaica

Management Portal The biggest Management Portal  + 40 Publications of our authorship / + 1,000 pages.  + 3,000 Tips / hours of continuous reading.  + 2,000 Presentations / + 10,000 slides.  Documents + / + 15,000 pages.  + 2,200 Videos / + 1,200 hours of video.  + 1,500 Sayings.  + 2,000 Posts.  classroom courses in 25 industries.  online courses available 24 * 7 * 365.  + 60,000 photographs.  + 60,000 web pages.  +1,000,000 files sharing.  Forum.  Employment exchange.  Management community.  Social networks

Management Portal The biggest Management Portal  + 26 million visitors, since 2014  From 82 countries  Using 33 different languages

Management Portal The biggest Management Portal  + 12 years collecting and searching information  4 th version of the portal  24 months working last version  + 116,000 visits in a single day  + 9,000 visitors at a time  + 6,000 registered resumes

The results – Company

Our Customers - Telecom ENTEL

Our Customers – Utilities CENTROSUR

Our Customers - Banks Cacpe Zamora Cacpe Gualaquiza Grupo Empresarial Amazonas Cacpe Urocal Cooperativa La Benéfica Cooperativa Nuestra Señora de las Mercedes Cooperativa Huancavilca Cooperativa Olmedo

Our Customers - Construction Angos e Hijos Constructora Barrezueta Constructora Meganito Grupo Empresarial Amazonas

Our Customers - Pharmaceuticals Medicamenta S.A. JULPHARMA S.A.

Our Customers – Oil

Our Customers - Production

Our Customers - Services flodecol s.a Ecuador Overseas Instituto de Cancerología Secretaría de Salud

Our Customers - IT NeTMeTRIX TechnoNet Techno&Equipos

Our Customers - Universities Colegio La Salle

International Experience

The results – Infrastructure

 10 international business partners  Top Level Management Consulting  134 Management Training Programmes in 25 industries (English / Spanish)  Working experience of + 30 countries  More than managers trained  More than 150 organizations had request our services Pirámide Digital Today ! Headquarters Quito

 m2 Campus  m2 buildings  Restaurant / Disco / BBQ  Shelter  Parking lot  Fiber optics Internet  Waterfalls  Horses / dogs / llamas / fishes / birds / ducks /geeses  Transportation Pirámide Digital Today ! Management Training Center. Quito

Pirámide Digital Today ! Management Training Center. Quito

 m2 Building  +3 stories  Fully furnished  Parking lot  Fiber optics Internet  Waterfalls  Horses / dogs / llamas / fishes / birds  Transportation Pirámide Digital Today ! Consultant Offices. Quito

Management Team … Pablo G Paez Postdoc USA ITM Olga M Obando PhD USA Not yet ! Olga M Paez MBA Netherlands Not yet ! Anita P Paez MBA Netherlands Not yet !

Pirámide Digital Our path Customers Pirámide Digital VALUE REVENUES Partnerships Management Training Open Courses Top Level Management Consulting Management Training In-Company Outsourcing

Conclusion

Thank you …

Thank you Life Academy ! Again …Well done!

Questions and Answers Thank you …

End The solution to your problems!