PATEL KAUSTUBH PATEL MONIKA PATEL KOMAL KALPANA SINDHU VIBHUSHA NALIYAPARA POOJA PANCHAL GRISHMA JOSHI REKHA PARMAR BINDIYA PARMAR NAJIB KHAN ANKITA BHARDWAJ BHAVANA CHAVADA
INBOUND LOGISTICS. Data sharing with suppliers to coordinate production schedules and just in time deliveries. Coordination of parts and components design. Real-time diagnosis of customer experience with parts failure and defective performance. Use of internet auction and e-market to procure selected parts and components. Online systems for ordering, order processing, and payment of suppliers.
OPERATION Build-to-order capabilities. Interplant coordination of production. Real-time production and inventory data provided to sales force and distribution channel allies. Production coordination with contract manufacturers.
EXAMPLE Yatra. Com maintaining there streamline operation of there services
DISTRIBUTION AND OUTBOUND LOGISTICS. Online dealer ordering and order processing. Customer and dealer access to delivery schedules and order status. Collaborative data sharing of real-time sales. Collaborative sales forecasting with distribution channel partners. Real-time coordination of shipping needs with shipping partners.
EXAMPLE Dell use to sell directly to there customer (home based, small and large enterprises)
SALES AND MARKETING Customer ordering capabilities at website. Online product catalogs containing extensive product information and product specs. Real-time access to customer account data. Online software that permits customers to specify build-to order configuration. Online price quotes. Online marketing tailored to customer profile and buying habits. Online announcement of special sales and promotions.
EXAMPLE Marketing and Sales:P& G: P&G allow their product as freebie after registration online to test their product
SERVICE Extensive online product information. Online support for customers via online customer service reps, , chat rooms, PC voice communications, and streaming video. Real-time order status reports. Online customer ordering at company website. Online order processing, invoicing, and electronic payment for purchases. Online processing of warranty claims.
EXAMPLE After sale services: Transcend allow their customers to register their product online for life time warranty
EXAMPLE Samsung: Samsung Online Service Centre
TECHNOLOGY AND PRODUCT DEVELOPMENT Collaborative product design across all company locations and with other value chain partners. R&D access to online sales and service data for use in correcting performance problems and designing new products and models.
SAP: It is a German multinational software corporation that makes enterprise software to manage business operations and customer relations. multinationalsoftware enterprise software
EXAMPLE TATA Nano: Using interactive Dealer Locator Application
EXAMPLE Tata Consultancy: Internet based Information Sharing Database
HUMAN RESOURCE MANAGEMENT Online training programs. Online posting of job openings, resume submission. Self-service benefits administration. Online personnel files.
Open-source Ticket Request System, is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them. It is mainly used by E commerce Businessfreeopen-source trouble ticket systemsoftware Application used
and Collaborative Suits: It mail and collaboration server that can handle all the communication and collaboration needs of your company
EXAMPLE IBM using web based training for there employees
GENERAL ADMINISTRATION Web-based dissemination of company information across all locations. Online investor information. Real-time monitoring of sales at various company locations and real-time calculation of revenues, costs, profits, and cash flows. communication system.
EXAMPLE 108 Emergency Ambulance services