The International Profiler Marketing Slides

International Trust in Teams Indicator About Trust

International Trust in Teams Indicator About Trust

International Trust in Teams Indicator Higher levels of collaboration and co-operation Competitive advantage More effective in alliances Improved flexibility Lowering of co-ordination costs Increased knowledge transfer Higher organisational commitment and morale 14 benefits from high trust levels (1) About Trust

International Trust in Teams Indicator Increased productivity Lower levels of turnover Improved communication Greater participation in decision making Flourishing innovation Greater support for change initiatives Higher productivity in virtual team-working 14 benefits from high trust levels (2) About Trust

International Trust in Teams Indicator Trust within multi-cultural and/or virtual teams often breaks down About Trust

International Trust in Teams Indicator 10 impacts of low levels of trust on teams: ineffective problem-solvingas people minimize vulnerability Low productivityas people do the minimum reduced learningas we dont accept help and advice if we distrust weaker teamworkas we feel compelled to work together not committed more stress & socially generated uncertaintyas distrust causes uncertainty and anxiety about peoples motives lack of quality informationas sensitive information is withheld by team members, so it becomes more difficult to acquire costly checking systemsas people cross-check and double check lack of communicationas people avoid each other and dont cooperate defensivenessas people protect themselves from opportunists high turnover of innovatorswho require an atmosphere of trust to be effective

International Trust in Teams Indicator Trust criteria – why its harder to trust internationally Keeps promises65% Is a friend55% Trusts me45% Is a family member44% Thinks like me39% Is well-educated37% Shows his/her emotions 31% Is loyal31% Shares my culture23% Is open with information21% Friend of a friend 20% Pharos Corporation (748 European business people responded)

International Trust in Teams Indicator What is the International Team Trust Indicator (ITTI) ? It identifies the 10 criteria that people subconsciously use in deciding whether or not to trust others It recognises that different cultures have different beliefs about what defines trust It uses an online questionnaire to measure trust levels and trust gaps within teams The questionnaire is completed by each team member to identify the behaviours needed to create trust and the degree of trust experienced from colleagues The results are pooled to provide a detailed report which shows the level of trust within the team This report is used as the basis for a facilitated group discussion The team leader and members are helped in taking practical steps to identify and reduce trust deficits See also the International Leader Trust Indicator (ILTI), a parallel questionnaire which uses the same 10 trust criteria and gives direct feedback to the team leader Introduction of the tool

International Trust in Teams Indicator How can you use the ITTI ? As a platform for coaching your clients individually and as a team As a way to develop group training into personalised development plans To increase the motivation and sense of shared purpose within your team To prepare for more challenging group assignments To identify ways to help your group function more effectively As a support to leadership development Introduction of the tool

International Trust in Teams Indicator Report provides a 360 perspective of trust within the team Introduction of the tool

International Trust in Teams Indicator Competence Compatibility Goodwill Integrity Predictability Well-being Inclusion Openness with information Accessibility Reciprocity From the published research WorldWork has identified 10 Criteria that people use to decide whether to trust Trust Criteria

International Trust in Teams Indicator Trust based on a perception that team members are competent, and so will not let me down Clear and realistic roles Can meet high standards Can meet the challenge of the group role Reputation for success Specialist qualification and experience 1. Competence Ten trust criteria 1. Competence Trust Criteria

International Trust in Teams Indicator Trust based on background, values, approaches, interests and objectives held in common Shared common purpose and priorities Common goals stronger than personal agendas Aligned approach Shared communication code Similar education/ background Ten trust criteria 2. Compatibility Trust Criteria

International Trust in Teams Indicator Ten trust criteria 3. Good Will Trust based on the belief that other team members are concerned about my overall welfare Focus on my welfare Support me Recognise me Not opportunistic Empathise with my issues Trust Criteria

International Trust in Teams Indicator Ten trust criteria 4. Integrity Trust based on the fact that other team members maintain promises and behave towards me in accordance with a moral code Keeps promises Perceived as fair Can manage tough conversations Team loyalty under pressure Genuinely team focused Trust Criteria

International Trust in Teams Indicator Ten trust criteria 5. Predictability Trust based on the observation that the behaviour of team members is consistent over time and in different contexts Exposes the why to understand the what Reliable Consistent over time and contexts Disciplined Normative Trust Criteria

International Trust in Teams Indicator Ten trust criteria 6. Well Being Trust arising from the feeling that I have nothing to fear from the other members of the group Can speak up No betrayal Tolerant of divergent opinion Not dominating Non judgemental with mistakes Trust Criteria

International Trust in Teams Indicator Ten trust criteria 7. Inclusion Trust based on the observation that other group members are team oriented and include me in their social and work activities Social and work inclusion Consult before key decisions Share credit for success Welcome my views Not cliquey Trust Criteria

International Trust in Teams Indicator Ten trust criteria 8. Openness with information Trust based on the fact that other team members share information important to the team proactively and clearly Transparent info exchange Available for consultation Transparent motives Generous with info Sensitive info without breaking confidentiality Trust Criteria

International Trust in Teams Indicator Ten trust criteria 9. Accessibility Trust based on the fact that other team members share their true feelings and I can relate to them at a personal level Emotionally transparent Emotional investment Clear about what they care about Expressing feelings not just thoughts Invest in personal as well as professional relations Trust Criteria

International Trust in Teams Indicator Ten trust criteria 10. Reciprocity Trust based on the observation that other group members are trusting and co-operative towards me No favourites Perception of interdependence Relies on me and shows vulnerability Proactive trust in others No checking up Trust Criteria

International Trust in Teams Indicator Sample Report Page: Questions Sample report page

International Trust in Teams Indicator The ITTI database shows where the trust gaps are Sample report page

International Trust in Teams Indicator They are a demanding team for trust pag. 25 Bench Marking Scores Sample report page