C6 - 1 Questions 1. Describe the three waves in modern social history and their implications for organizations. 2. What is the importance of viewing management from a global perspective? 3. Why is technology changing the manager's job? 4. Describe the management implications of a diversified workforce. Chapter 7 Business Negotiation Chapter 03 The Management Environment

C6 - 2 Questions 5. What is management implication of the employees’ attitude about the work/life? 6. why have many corporations downsized ? 7. Describe the key variables for creating a customer responsive culture. 8. Why do companies focus on quality and continuous improvement ? Chapter 7 Business Negotiation Chapter 3 The Management Environment

C6 - 3 entrepreneurial venture MNCs; TNC entrepreneurship Global village social responsibility ethics Concepts e-organization b e-commerce e-business a dec

C6 - 4 一. Three waves in modern social history and their implications for organizations Time: 1.Up to the 1890s: agriculture wave. 2.About 1900 to the 1960s: industrialization wave s to present: information technology wave. Chapter 7 Business Negotiation Chapter 3 The Management Environment

C6 - 5 一. Three waves in modern social history and their implications for organizations Implications for organizations : 1. individuals were their own bosses and were responsible for performing a variety of tasks. 2. Work left the fields and moved into formal organizations with workers hired into tightly structured and formal workplaces dominated by mass production, specialized jobs, and authority relationships. Chapter 7 Business Negotiation Chapter 3 The Management Environment

C6 - 6 一. Three waves in modern social history and their implications for organizations Implications for organizations : 3. The information age has significantly reduced low-skilled, blue-collar jobs in manufacturing, but it has created abundant opportunities for educated and skilled technical specialists, professionals, and other knowledge workers. Chapter 7 Business Negotiation Chapter 3 The Management Environment

C6 - 7 Competitors are no longer defined within national borders. So, managers must think globally and must be prepared to deal with changes of globalization and be able to work with individuals from diverse cultures. Chapter 7 Business Negotiation Chapter 3 The Management Environment 二、 Importance of viewing management from a global perspective

C6 - 8 三、 Technology is changing the manager's job 1.Managers will have immediate access to information that will help them in making decisions. 2. Managers may supervise employees in remote locations in technology. Consequently, effectively communicating with individuals in remote locations as well as ensuring that performance objectives are being met will become major challenges. Chapter 7 Business Negotiation Chapter 7 Business Negotiation Chapter 3 The Management Environment

C6 - 9 四、 Management implications of a diversified workforce The workforce will include heterogeneity( 异 质 )of gender, race, and ethnicity （种族划 分）, the physically disabled, gays and lesbians, the elderly, and those who are significantly overweight. Chapter 7 Business Negotiation Chapter 3 The Management Environment

C 四、 Management implications of a diversified workforce The most important requirement for managers is sensitivity 灵敏性 to the differences among individuals. That means they must shift their philosophy from treating everyone alike to recognizing differences and responding to those differences in ways that will ensure employee retention and greater productivity. Chapter 7 Business Negotiation Chapter 3 The Management Environment

C 五、 Management implication of the employees’ attitude about the work/life Employees are increasingly focusing on the balance between work and personal time. Organizations that don’t help their people achieve work/life balance will find it increasingly hard to attract and retain the most capable and motivated 有推动的 employees. Chapter 7 Business Negotiation Chapter 7 Business Negotiation Chapter 3 The Management Environment

C Concepts presenting products on Web sites and filling orders the full breadth of activities included in a successful Internet based enterprise applications of e-business concepts to all organizations e-commerce e-business e-organization

C Why have many corporations downsized 六、 Why have many corporations downsized 1. increase their flexibility. 1. increase their flexibility. 2. Continuous 持续的 improvements and work process engineering activities have created flatter structures and redesigned work to increase efficiency. So, organizations 2. Continuous 持续的 improvements and work process engineering activities have created flatter structures and redesigned work to increase efficiency. So, organizations need fewer employees. need fewer employees. Chapter 7 B usiness Negotiation Chapter 7 Business Negotiation Chapter 7 Business Negotiation Chapter 3 The Management Environment

C 七、 Several variables in customer-responsive cultures These include hiring service-oriented, outgoing, and friendly employees; giving service employees the freedom to meet changing customer-service requirements; empowering 授权与 employees, giving them decision discretion 判断力 to do what's necessary to please the customer; ensuring that employees have good listening skills; ensuring that employees are conscientious in their desire to please the customer and that they're willing to take the initiative 带头. Chapter 7 Business Negotiation Chapter 3 The Management Environment

C 八、 why companies focus on quality and continuous improvement 1. Today's educated consumer demands it. 2. Quality and continuous improvements are strategic initiatives 主动 in an organization designed to make the operation more efficient and effective. Chapter 7 Business Negotiation Chapter 3 The Management Environment

C Concepts Social responsibility refers to an obligation, beyond that required by law and economics, for a firm to pursue long-term goals that are good for society. Ethics 道德规范 refers to rules or principles that define right or wrong conduct. Chapter 7 B usiness Negotiation Chapter 7 Business Negotiation Chapter 7 Business Negotiation Chapter 3 The Management Environment

C Entrepreneurship is a process in which an individual or a group of individuals risks time and money in pursuit of opportunities to create value and growth through innovation. The components of entrepreneurial ventures are organizations that are pursuing opportunities, that are characterized by innovative practices, and that have growth and profitability as their primary goals. Chapter 7 Business Negotiation Chapter 7 Chapter 3 The Management Environment Concepts

C Global village: refers to the concept of a boundaryless world; the production and marketing of goods and services worldwide. Border organization: a management structure in which internal arrangements that impose artificial geographic barriers are broken down. Chapter 7 Business Negotiation Chapter 7 Chapter 3 The Management Environment Concepts

C MNCs(multinational corporation 多国公司 ): companies that maintain significant operations in two or more countries simultaneously but are based in one home country. TNC(transnational corporation 跨国公司 ): a company that maintains significant operations in more than one country simultaneously decentralizes 分散 decision making in each operation to the local country. Chapter 7 Business Negotiation Chapter 7 Chapter 3 The Management Environment Concepts

C Discuss the shifts in the workforce during the past 100 years. What implications have these shifts created for today's managers? 2. Write a short paper : How to deal with the issues of the employees’ life and work if you are a manager. Chapter 7 Business Negotiation Chapter 3 Exercises Exercises

C This is the last slide in Chapter 3. Chapter 8Chapter 7 B usiness Negotiation Chapter 7 Business Negotiation Chapter 7 Business Negotiation Chapter 3 The Management Environment Thank you very much indeed !