Welcome TO A T F Expert Group for Transport Government of Karnataka

Presentation on Performance Evaluation of RFD For Bangalore Metropolitan Transport Corporation By Anjum Parwez, IAS Managing Director

Infrastructure Bus Depots – 39 Bus stations – 50 Man power deployment: Bus staff ratio: 5.3 Daily ( ) We own 6427 buses We operate 6189 bus schedules We perform lakh service kms We make bus trips We earn Rs 4.19 crore We carry lakh passengers

Section 1: Vision, “Make BMTC sustainable, people centered and choice mode of travel for everyone” Mission To make services available, accessible and affordable To focus on providing safety for all stakeholders in travelling To integrate and coordinate with other transport networks and agencies To adopt labour and environment friendly practices To instill accountability and transparency at all levels of the organization To utilize technology to provide convenience to commuters, crew etc To innovate and reform to enhance performance To benchmark in order make service level improvements

 To improve the quality of the service  To provide safe travel mode to the commuters and to improve the environment  To improve the governance using IT initiatives and commuter centric activities  To improve and upgrade the transport infrastructure Objectives Section -01

 Increasing no of schedules and Vehicles.  Reducing % cancellation.  Increasing Effective kms and vehicle utilization  Increasing fuel efficiency.  Reducing incidents of breakdowns and accidents.  Increasing Traffic revenue.  Increasing other revenue  Reducing cost of operation.  Improving Employees‘ skill through imparting training  Increasing civil infrastructure. Functions Section -01

 The Corporation operated 6189 schedules against the target of  The Corporation held the fleet strength of 6427 buses as against the target of  The % cancellation of kms. during the year was 5.3  The Corporation operated lakhs kms as against target of lakh kms. The vehicle utilization achieved was kms against target of  The Corporation achieved 3.84 KMPL against the target of 3.89  The rate of breakdown during the year was 0.08 for every 10,000 kms.  The rate of accidents was 0.08 for every 1,00,000 kms operated.  The Corporation realized total revenue of Rs lakhs against the target of Rs lakhs  End of the year RFD Report Achievements

 The Corporation incurred the cost of operation of Rs lakhs against target of Rs lakhs.  During the year the training was imparted to Employees.  During the year 2 Depots were added at Dasanapura & Gunjur  2 new bus stations at Sri Vidyanagar and ISRO Layout were made operational  All the vehicles are checked for permissible smoke emission every month  All the depots are installed with water recycling plants.  Plantation is taken up in all depots, bus stations and Vaddarahalli Drivers Training Institute under afforestation End of the year RFD Report Achievements - Contd

End of the year RFD Report for BMTC Annexure-1 Mandatory Success Indicators ObjectiveActionsSuccess IndicatorUnitWeights Efficient functioning of the RFD System 1.1 Timely submission of draft RFD for approval On-time submission Date Timely submission of end of the year RFD Results On-time submission Date Efficient use of IT in the Department 2.1 Timely updation of website contents2.1.1 Percentage of Notifications, GOS, Circulars uploaded on the website within one week of issue Once in fortnight Percentage1 Submission of Reports and citizen’s Charter 3.1 Timely submission of Annual Report3.1.1 On-time submission Date Timely submission of MPIC3.2.1 On-time submission 10 th of Month Date As per Schedule Implementation of Citizens Charter3.3.1 Uploading the Citizen’s/Client’s Charter on website Uploaded on Date1 Ensuring compliance to the Financial accountability framework 4.1 Timely submission of ATNS on audit paras of C & AG Percentage of ATNS submitted within due date(4 months) On time Percentage1 4.2 Timely submission of ATRS on PAC Reports Percentage of ATRS submitted within due date(6 months) On time Percentage1

Administrative Reforms 5.1 Simplification of Procedures5.1.1 Number of redundant procedures identified(based on credible action plan prepared by the department and endorsed by the ATF committee) Nil Number Number of redundant procedures simplified(based on credible action plan prepared by the department and endorsed by the ATF committee) Nil Number Number of redundant procedures notified(based on credible action plan prepared by the department and endorsed by the ATF committee) Nil Number1 Evaluation6.1 Developing and approving ToR, Tools Developing TOR, Tools and successfully assigning evaluation to research engines Date1 One6.1.2 Number of Evaluation studies completed and reports submitted as per date specified in TOR Date1 TOTAL WEIGHTAGE15 Mandatory Success Indicators (Cont’d) Total 15

End of the year RFD Report for BMTC Total 77 SECTION-2 KEY OBJECTIVES, SUCCESS INDICATORS AND TARGETS SL. NoObjectivesWeightActionSuccess IndicatorUnit TargetActual% AchmtEvaluationMarks value for over FY Target 1 No of Schedules5Improve the Coverage AreaIncrease No. of Schedules% to Target Excellent5 2No. of Vehicles 5 Improve Frequency in Providing Services Increase in No. of Vehicles% to Target Excellent5 3% Cancellation 5Reducing cancellation% cancellation% Poor1 4Effective Kms. 10Increasing Effective Kms.Increase in Effective Kms.Lakh kms Excellent10 5 Avg. Vehicle Utilisation 5Increase in Kms/day/bus Increase in Vehicle Utilisation Kms Excellent5 6K M P L 10Increasing Fuel EfficencyIncrease in KMPL% to Target Excellent10 7 Rate of Breakdowns 5 Improving Vehicle maintenance Decrease in Rate of Breakdowns Rate per 10,000 Kms Poor1 8Rate of Accidents 5 Decreasing Accidents Decrease in Rate of Accidents Rate per 1,00,000 Kms Excellent5 9Total Revenue 10 Improve Revenue mobilization with Innovation Increased Total RevenueIn Rs Excellent10 Cost of Operation 10 Measures to control costDecreased cost of operationIn Rs Excellent10 11 Training to Employees 5 Training and Skill Deveopment of Staff Number of employee undergo Trainings No Excellent5 12 Increasing the Transport Infraustructure 5 Construction of new Depots/Bus Stations/Workshop Increase in number of unitsNo Excellent5 13 Environment Conservation Programme 5 Rainwater harvesting, Smoke Control, Olantation, Power Conservation Increase in number of units/tests No. 23 Once ina month 28 Once ina month -Excellent5

SECTION-2 KEY OBJECTIVES, SUCCESS INDICATORS AND TARGETS S.NoParticularsActionSuccess IndicatorUnitWeight Excellen t Very Good GoodFairPoor 1 No. of Schedules Improve the Coverage Area Increase No Schedules % to Target No. of Vehicles Improve Frequency in Providing Services Increase in No Vehicles % to Target % Cancellation Reducing cancellation% cancellation% >4 4Effective Kms. Increasing Effective Kms. Increase in Effective Kms. % to Target Avg. Vehicle Utilisation Increase in Kms/day/bus Increase in Vehicle Utilisation % to Target K M P L Increasing Fuel Efficency Increase in KMPL% to Target Rate of Breakdowns Improving Vehicle maintenance Decrease in Rate of Breakdowns Rate per 10,000 Kms Rate of AccidentsDecreasing Accidents Decrease in Rate of Accidents Rate per 1,00,000 Kms Total Revenue Improve Revenue mobilization with Innovation Increased Total Revenue % to PYR

SECTION-2 KEY OBJECTIVES, SUCCESS INDICATORS AND TARGETS-Cont’d S.NoParticularsActionSuccess IndicatorUnitWeightExcellentVery GoodGoodFairPoor 10 Cost of Operation Measures to control costDecreased cost of operation % 10 2%above Cap (Tgt) 5%above Tgt 7%above Tgt 10%above Tgt 15% above Tgt 11 Training to Employees Training and Skill Deveopment of Staff Number of employee undergo Trainings No Increasing the Transport Infrastructure Construction of new Depots/Bus Stations /Workshops Increase in number of units No Environment Conservation Programme Rainwater harvesting,Plantation,Power Conservation Increase in numbers of units No

SECTION-2- KEY OBJECTIVES, SUCCESS INDICATORS AND ACHIEVEMENTS FOR SL. NoParticularsWeightActionSuccess IndicatorUnit Achievements in % Remarks Achievements in weightage Achievement s in % Achieveme nts in weightage No of Schedules5 Improve the Coverage Area Increase No. of Schedules % to Target99.0Excellent No. of Vehicles 5 Improve Frequency in Providing Services Increase in No. of Vehicles % to Target99.0 Excellent % Cancellation 5 Reducing cancellation % cancellation%5.3Poor Effective Kms. 10 Increasing Effective Kms. Increase in Effective Kms. % to Target96.5 Excellent Avg. Vehicle Utilisation 5 Increase in Kms/day/bus Increase in Vehicle Utilisation % to Target98.0 Excellent K M P L 10 Increasing Fuel Efficency Increase in KMPL% to Target98.7 Excellent Rate of Breakdowns 5 Improving Vehicle maintenance Decrease in Rate of Breakdowns Rate per 10,000 Kms. 0.08Poor Rate of Accidents 5 Decreasing Accidents Decrease in Rate of Accidents Rate per 1,00,000 Kms Excellent Total Revenue 10 Improve Revenue mobilization with Innovation Increased Total Revenue % to PYR10.9 Excellent Cost of Operation 10 Measures to control cost Decreased cost of operation %95.8 Excellent Training to Employees 5 Training and Skill Deveopment of Staff Number of employee undergo Trainings No.95.8 Excellent Increasing the Transport Infrastructure 5 Construction of new Depots/Bus Stations/Workshop Increase in number of units %98.9 Excellent Environment Conservation Programme 5 Rainwater harvesting, Smoke Control, Plantation, Power Conservation Increase in number of units %95 Excellent 5- Total 80Total 77

SECTION-3 TREND VALUES AND SUCCESS INDICATORS SL. No Objectives Weig ht Action Success Indicator Unit TargetActualTargetActualTargetProjected value for FY FY FY FY FY No of Schedules 05 Improve the Coverage Area Increase No. of Schedules % to Target No. of Vehicles 05 Improve Frequency in Providing Services Increase in No. of Vehicles % to Target % Cancellation 05 Reducing cancellation % cancellation% Effective Kms. 10 Increasing Effective Kms. Increase in Effective Kms. Lakh kms Avg. Vehicle Utilisation 05 Increase in Kms/day/bus Increase in Vehicle Utilisation Kms K M P L 10 Increasing Fuel Efficency Increase in KMPL % to Target Rate of Breakdowns 05 Improving Vehicle maintenance Decrease in Rate of Breakdowns Rate per 10,000 Kms Rate of Accidents 05 Decreasing Accidents Decrease in Rate of Accidents Rate per 1,00,000 Kms

SECTION-3 TREND VALUES AND SUCCESS INDICATORS (Cont’d) SL. N o Objectives Weig ht Action Success Indicator Unit TargetActualTargetActualTargetProjected value for FY FY FY FY FY Total Revenue 10 Improve Revenue mobilization with Innovation Increased Total Revenue In Rs Cost of Operation 10 Measures to control cost Decreased cost of operation In Rs Training to Employees 5 Training and Skill Deveopment of Staff Number of employee undergo Training No Increasing the Transport Infrastructu re 5 Construction of new Depots/Bus Stations /Workshops Increase in number of unitsNo Environment Conservatio n Programme 5 Rainwater harvesting, Smoke Control,Plantation,Power Conservation Increase in numbers of units/tests No. 24 Once in month 28 Once in month 23 Once in month 28 Once ina month

Criteria/Success IndicatorDescription, Definition & Proposed Measurement Methodology (1) Improved and quality serviceThe effective Kms. are the service and revenue earning Kms. actually used by the passengers. The increase in effective Kms. is the real service. This is increased by introduction of new schedules, rationalization of existing schedules and adoption passenger friendly measures. (2) %age of CancellationThe cancellation of effective Kms. is the real indicator of performance. This is measured on percentage basis over targeted/scheduled Kms. More the percentage of cancellation, the performance is bad. The efforts put in this regard will help to provide improvement in the services. (3) Operational cost controlThe major cost involved in operation of buses is from Fuel, Staff, Tyres & Spares. All put together constitute more than 80% of the cost of operation. Optimal achievement in fuel performance will reduce the cost of operation. The fuel performance is measured on achievement of kilometers per litre (KMPL).The other items in calculating the Cost Per Km. (CPKM) are on spares and effective crew utilization. (4) Economic use of productive inputs The buses constitute major productive in put. They should be used effectively, this use is measured in the form of vehicle utilization per day. One Km. improvement in vehicle utilization will save around 20 buses. The staff constitute other productive input. The controlling of non-scheduled over time will save money for BMTC. The Water & Electricity are other inputs. The saving of them is saving of money. (5) Transport Infrastructure Development The buses need regular preventive and operative maintenance to provide quality service. The Depots are the places where workshops are located. Increased number in Depots will help in proper maintenance and reduction in dead Kms. The Bus Stations are the traffic generating points. More number of bus stations is the more number of passenger comfort and quality of service. The Traffic Transit Management Centres are new concept under JnNURM they are actually passenger amenities centres. Section 4: Description and Definition of Success Indicators And Proposed Measurement Methodology

Section 4: Cont’d Description and Definition of Success Indicators And Proposed Measurement Methodology Criteria/Success IndicatorDescription, Definition & Proposed Measurement Methodology (6) Revenue Mobilization Activities The revenue is the life and blood of the BMTC, Proper sale of tickets, monthly and daily passes and proper collection revenue is the major function of BMTC. Plugging the leakage of revenue is another function. Encouraging the transparent methods to collect revenue by way of increasing Casual Contract services is an innovative method to increase revenue. There is one more source of revenue other than traffic revenue which is known as the non-traffic revenue. This is the revenue earned out of lending BMTC land and buildings on rental basis and premises for advertisement. This constitute major source of revenue for the Corporation. (7) IT initiativesTechnological advancement is the order of the day. Introduction of Intelligent Transport for Vehicle Tracking,Revenue collection, with real time information to the passengers at major Bus stations will make significant change in the performance of the BMTC. It will also increase the service delivery to the common public (8) Environment ConservationThe conservation of environment is necessity of the day. Improve the smoke emission standards, Tree plantation, Water recycling & Rain water harvesting, energy conservation, are a few among them.

Department Relevant Success indicator What do you need?Why do you need it? How much you need? What happens if you don’t get it? (1) Finance Revenue Mobilisation Activities Timely release of Student Concession reimbursement To make good the cost of operation As per the target The margin volume decrease (2) TransportOverall Achievement Clearance of the proposals To improve the services As per proposal Decrease in quality of service and profitability (3) Revenue Transport Infrastructure Development Clearance of land disputes and furnishing of possessions and records Addition of New Depots &Bus stations As per proposal Addition of Depots, Bus stations & Workshops will be delayed. (4) Urban Development Technical Guidance and coordination with other stakeholders like Department of Finance,BBMP,BDA etc Clearance of proposals To improve the services As per proposal New Projects will not be implemented (5) BBMP Quality of service and cost control Maintenance of Roads and prevention of bottle necks on the road and Construction of Wayside Shelters To improve the services As per proposal Cancellation will be more. Cost will be more. Reduced fuel performance. Reduced customers satisfaction (6)BDA Transport Infrastructure Development Early transfer of land Addition of new Depots and Bus stations As per proposal New Depots and Bus stations will not be added Section 5: Specific Performance Requirements from other Departments

S.NoOutcome/ Impact Jointly Responsible for influencing this outcome/ impact with the following organization(s)/ departments Success Indicator Reduced Traffic Congestion – Enhancing Mobility Urban Development (Go1/K ) a.Policy b.Coordination c.Funding BBMP a.Maintain & Support - Access Infrastructure to Buses b.Space for providing Information for commuters HOME a.Traffic monitoring b.Address unauthorized parking c.Provide priority to buses through lanes and signals Finance Support & Clear PPP projects KSPCB (Monitoring of Air Quality) Citizens and Civil Society Reduction in personalized passenger trips 8% 10%14%15% 1. Reduced Environmental Externality – Reduced idling-smoke emissions, traffic calming etc Improved air quality Suitable Reduction in CO Emissions 1. Increased per capita (hence overall ) productivity Reduction in PT journey time N/A15%20%25%30%

Sources for Preparation of Result Frame work Document  Annual Plan submitted to Government of India  Annual Action Plan prepared by BMTC  Monthly Management Review Committee Meeting proceedings of Transport Department Government of Karnataka  Monthly Performance Appraisal Reports prepared by BMTC  Monthly Review by Managing Director BMTC  Compendium of Transport Terms published by Central Institute of Road Transport Pune  Annual Administration Reports published by BMTC

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