M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License Multi-State Advanced Manufacturing Consortium US DOL SPONSORED TAACCCT GRANT: TC23767 RELEASE DATE07/15/2015 VERSIONv 002 PAGE1 of 68 PRIMARY DEVELOPER – Marv Crowe, Spartanburg Community College M-SAMC Implementation Facilitator US D EPARTMENT OF L ABOR M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM US D EPARTMENT OF L ABOR M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM M-SAMC I NNOVATION T EAM 3 E NHANCED A DVISING M ODEL P RESENT AND P REFERRED S TATE

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License 2 E NHANCED A DVISING P RESENT AND P REFERRED S TATE

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License PURPOSE Enhanced Advising Model Purpose This document outlines a model for enhanced advising at the community college level by defining M-SAMC’s PRESENT and PREFERRED states of college advising models. It is intended to paint a high level picture of an ideal model, so that it may be adapted to suit local institutions’ needs, infrastructure, staff, current advising models, etc. 3

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License In the PRESENT STATE, student success is often defined by completion & grades Student Success Credential (degree) completion Next Academic performance PRESENT & PREFERRED STATE: MOTIVATION

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License In the PREFERRED STATE, student success involves more than grades and completion... Student Success Student’s natural talents align with educational pathway & career choice Student finds work in their field earning a living wage Student is prepared to be a lifelong learner, and is set on a pathway for continued success Next Student receives at least one credential PRESENT & PREFERRED STATE: MOTIVATION

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License PRESENT & PREFERRED STATE: MOTIVATION OutreachAssessmentPlanning Admissions Advising Orientation Scheduling Continuous Support Graduation In the PRESENT STATE, advising often begins with a student’s college admission …

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License Outreach Assessment Planning Admissions Advising Orientation Scheduling Continuous Support Graduation COORDINATED APPROACH PRESENT & PREFERRED STATE: MOTIVATION In the PREFERRED STATE, the “traditional advising approach” is expanded, and begins with student recruitment and outreach…

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License Outreach Assessment Planning Admissions Advising Orientation Continuous Support Graduation COORDINATED APPROACH Continuing Education Employment Coaching Skills Assessment Scheduling PRESENT & PREFERRED STATE: MOTIVATION with professional development support following employment… In the PREFERRED STATE, the “traditional advising approach” is expanded, and begins with student recruitment and outreach…

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License PRESENT STATE:PREFERRED STATE: Narrow definition of student success Advisors primarily work independently Advisors sit in general college advising department Little / no emphasis on lifelong learning Inclusive definition of success Advisors work cross-functionally with many college departments Specialized advisors sit in various academic departments Promote lifelong learning through career pathways & college resources PRESENT & PREFERRED STATE: ADVISING ROLE & FOCUS

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License PRESENT STATE:PREFERRED STATE: New student outreach and recruitment not in scope of position Sometimes knowledgeable about how college policy affects students Outreach plans used to recruit students from community, esp. from non-traditional student populations Knowledgeable about curriculum & institutional changes that may affect students PRESENT & PREFERRED STATE: ADVISING ROLE & FOCUS

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License PRESENT STATE:PREFERRED STATE: “Front line” for all new students, providing intensive support Provide course recommendations and audit progress to completion when requested Occasionally help students identify suitable career pathways Provide registration information and support when requested Consistent POC for all students, provide intensive support Knowledgeable about credentials available to students, proactively encourage students to apply for credentials when available Knowledgeable about career pathways, help all students identify suitable career pathways Act as a go to resource for all registration questions / support PRESENT & PREFERRED STATE: ADVISING SERVICES

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License PRESENT STATE:PREFERRED STATE: Sometimes provide guidance or referrals regarding finance or financial aid Generally not involved with scheduling Strong ties with finance dept., provide all students assistance and contact with proper finance staff (as needed) Proactive scheduling support aiming to accelerate completion PRESENT & PREFERRED STATE: ADVISING SERVICES

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License PRESENT STATE:PREFERRED STATE: Sometimes knowledgeable about student home / work life Don’t meet with students regularly, often no relationship with students in case load Knowledgeable about student circumstances, can provide or connect with wrap-around services when needed Develop relationships with all students in case load, especially those needing more intensive support PRESENT & PREFERRED STATE: STUDENT ENGAGEMENT

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License PRESENT STATE:PREFERRED STATE: Generally little knowledge about local industry and manufacturing Little knowledge about TAA and TAA- like students, policies, protocols No emphasis on recruiting TAA students Not knowledgeable about manufacturing career pathways Knowledgeable about local industry trends/needs, in demand occupations, manufacturing Understand TAA and TAA-like students, policies, and protocols Actively recruit TAA students Knowledgeable on manufacturing career pathways, required skills and aptitudes, etc. PRESENT & PREFERRED STATE: MANUFACTURING & TAA FOCUS

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License Why should a college prefer the PREFERRED STATE? Increased enrollment, completion, & retention Research supports this claim (e.g. here, here, and here)here Engages customer group(s) that are often underrepresented Especially beneficial if college subsidy funding is granted Based on completion Based on retention It is the right thing to do Should aim to generate inclusive pathways for all students Economic stability and stable workforce PRESENT & PREFERRED STATE: BUSINESS CASE

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License E NHANCED A DVISING T HE A DVISORY P ROCESS

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License To recruit TAA or TAA-like and other non-traditional students (generational poor, veterans, etc.) into technical programs, advising departments should work with: – Workforce agencies – Unemployment agencies – Chambers of Commerce – Community-based organizations – Adult education / GED-conferring organizations – Economic Development groups/planners – Organizations / businesses granting scholarships (e.g. United Way, Red Cross, American Welding Society, etc.) ADVISING FOR STUDENT SUCCESS: STUDENT OUTREACH

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License In order to promote retention and credential attainment, students should be encouraged to take assessments prior to enrollment or selection of a major, indicating: - Remediation needs - Aptitude - Careers of interest - Credit for experience - Competency Evaluation ADVISING FOR STUDENT SUCCESS: ASSESSMENT

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License In order to accelerate completion, advisors should help students pursue credit for prior learning when available – College-specific processes often include Student competency assessments (hands on or written) Alignment of student competencies with offered courses Granting of credit for student competency in aligned courses ADVISING FOR STUDENT SUCCESS: STUDENT OUTREACH

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License Advisors and students should work together to define an individualized learning pathway upon entering a program Development of pathways should be based on the results of student assessments (see previous slide) Knowledge about manufacturing career pathways, required skills /aptitudes, etc. should allow enhanced advisors to guide students towards or away from careers in manufacturing Remediation (courses, tutoring, etc.) General Education courses Technical courses Graduation / Credentials Career Pathway Student Learning Pathway ADVISING FOR STUDENT SUCCESS: PLANNING

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License The enhanced advisor: – Provides paperwork and information to new students and assists in application process – Assists in determining if all entry requirements are met – Encourages submission of prior transcripts (e.g. AP test scores, military credentials, career and technical schools, etc.) ADVISING FOR STUDENT SUCCESS: ADMISSIONS AND ORIENTATION

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License The enhanced advisor: – Assists in scheduling as needed (esp. first year) – Should advocate for students and work with the registrar’s office in order to accommodate – Work and learn schedules – Apprenticeship programs – Work schedules – Works with academic departments to schedule alternative class times – Holds places as needed for TAA grant participants (e.g. trade and apprentice, TAA, veterans) – Monitors and advises students on course load ADVISING FOR STUDENT SUCCESS: SCHEDULING

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License Ideally, all technical students will have an opportunity to experience work-based learning... the enhanced advisor should Form relationships with local industry partners to identify potential placements Work closely with career services in order to expand work-based opportunities Ensure that the right fit between company and student is achieved Help students with job readiness or direct them to supportive resources (e.g. resume building, etc.) ADVISING FOR STUDENT SUCCESS: WORK BASED LEARNING

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License The enhanced advisor should be a consistent supportive resource for students throughout their education by Acting as student advocate (e.g. assist in determining when a degree or credential can be completed) Incorporating an early-alert process for academic / behavioral issues and offers real-time intervention Periodically checking in with “riskier” students Providing connections to support resources as needed, e.g. Tutors Counselors Administrative / Financial Aid Resume writing / job placement resources Career Readiness seminars, etc. ADVISING FOR STUDENT SUCCESS: CONTINUOUS SUPPORT

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License The enhanced advisor should be a consistent supportive resource for students throughout their education by Working to understand and accommodate students’ changing life situations (work, family, etc.) Being familiar with academic resources, both on- and off- campus, and direct the student to them as needed, e.g. Study spaces and quiet areas Laptops, text books, reference materials, calculators Study strategy assistance, handouts Student mentors ADVISING FOR STUDENT SUCCESS: CONTINUOUS SUPPORT

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License Upon graduation, the enhanced advisor Assists with job placement, acts as a liaison between students and career counselors / placement office by Knowing about career pathways as they relate to college programs Knowing about job openings & in demand occupations in the area Ensures that graduating students have a resume before graduation Facilitates connections between students and employers with specified desired employee traits Tracks students’ completion of credentials, and supports the students’ application for graduation process ADVISING FOR STUDENT SUCCESS: GRADUATION

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License After graduation, the enhanced advisor Continues relationships with students and monitors student success Sometimes necessary to comply with grant requirements Provides or connects unemployed graduates with employment coaching as needed Carries out skills assessments to prepare students to re- enter educational programs as needed Provides info about continuing education opportunities, esp. those who haven’t found work in their field of study ADVISING FOR STUDENT SUCCESS: POST-GRADUATION

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License E NHANCED A DVISING A DVISING IN A C OHORT E NVIRONMENT

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License ADVISING IN A COHORT ENVIRONMENT: DEFINITION Cohort defined... – A group of students who work through a curriculum together to achieve the same academic degree Source Source – An organizational group defined to facilitate the analysis of student progression, comprising programs commencing in a particular academic year Source Source – A group of people banded together or treated as a group in a degree program or course of study; it is simply a group of classmates Source Source

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License Age Program of Study Employer Study Group ADVISING IN A COHORT ENVIRONMENT: FORMING COHORTS Cohorts can be formal or informal, and can be grouped by any criteria… for example Informal relationships develop within cohort to provide personal and academic support

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License Informal Cohorts Formed casually, without explicit direction, e.g. through Self-formed study groups Group seminars Group projects ADVISING IN A COHORT ENVIRONMENT: FORMING COHORTS Formal Cohorts Formed intentionally, with explicit direction, e.g. through Students scheduled in the same courses Same school and/or work schedule Structured apprenticeship program

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License Benefits of Cohort Learning Strong social and academic support system Mutual trust and respect Shared goals and career pathways Enhanced teamwork and social skills Accountability to the group, Learning new support skills from each other ADVISING IN A COHORT ENVIRONMENT: BENEFITS

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License ADVISING IN A COHORT ENVIRONMENT: IMPLICATIONS Cohorts can be a challenge for advisors... – Social issues that arise as a result of formal or informal cohorts may be difficult to deal with – Issues of cheating on homework assignments, etc. may arise due to potential academic inter-dependence

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License ADVISING IN A COHORT ENVIRONMENT: IMPLICATIONS But also a tool for advisors... – Students without a strong support system (home, workplace, etc.) may thrive in a cohort environment – Students in a cohort may consult with other cohort members for guidance before approaching the advisor – Advisors can informally form cohorts by setting up Student engagement hours Group study sessions / tutoring sessions Cohort specific study space Etc...

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License 35 E NHANCED A DVISING T HE P ARTICIPANT E NGAGEMENT F ACILITATOR

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License Recommendation: Utilize a Participant Engagement Facilitator (PEF; can also be called enhanced or intrusive advisor, case manager, success coach, etc.) to provide extensive student support, especially to non-traditional students in technical programs. Motivation: Many colleges have an advisor specializing in manufacturing and industrial tech. that also specializes in many other disciplines, so they lack content knowledge The expanded role of the enhanced advisor described in this model is likely too large a work load for many traditional advising departments Some of the elements proposed in this model extend explicitly beyond the job scope of many traditional advisors (e.g. student recruitment) Few colleges have an advisor that focuses on non-traditional students (e.g. TAA and TAA-like) THE PARTICIPANT ENGAGEMENT FACILITATOR (PEF): OVERVIEW

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License PEF Position Objective: Promote and ensure the success of students (especially non- traditional students) in technical programs. Roles and Responsibilities: Advise and provide extensive support to non-traditional students in given technical programs, including academic and career advising / counseling Act as a liaison for students and connect them with the appropriate resources for financial aid, eligibility, tutoring, job placement, wrap-around services, etc. Collect, manage, and track student records in accordance with federal grant requirements (if applicable) Track student progress, identify students incurring obstacles to completion, and support students in overcoming obstacles (early alert and proactive remediation) Perform outreach to students who may be a fit for the program, particularly from TAA, TAA-like, and non-traditional student populations Build and maintain trusting relationships with students THE PARTICIPANT ENGAGEMENT FACILITATOR (PEF): OVERVIEW

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License Provides extensive support to non- traditional students Serves as a connection for student resources Track student progress & navigate obstacles Collect & manage student data THE PARTICIPANT ENGAGEMENT FACILITATOR (PEF): OVERVIEW

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License Cross-functional relationships can engage others in the student’s success... Participant Engagement Facilitator (PEF) Community Contacts Advising Office Financial Aid Career Services RegistrarInstructors Admissions/ Recruitment Workforce Development Tutoring PARTICIPANT ENGAGEMENT FACILITATOR: STUDENT SUCCESS NETWORK

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License PARTICIPANT ENGAGEMENT FACILITATOR: COMPETENCIES & QUALITIES Participant Engagement Facilitator (PEF) Community Contacts Advising Office Financial Aid Career Services RegistrarInstructors Admissions/ Recruitment Workforce Development Tutoring A Participant Engagement Facilitator can benefit from these competencies: Knowledge of Manufacturing Relationship Development Customer Focus and these qualities: Flexibility and Adaptability Empathy

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License MEASURING PEF SUCCESS Financial aid Career services Tutoring Admissions/ recruitment Instructors Advising office Community Contacts Registrar Enhanced Advisor A Change in the Status-Quo: Proposed Metrics for Measuring PEF Success Anecdotal data (until quantifiable data becomes available) More TAA and TAA-Like students are enrolled Increased student retention Increased student placement Increased enrollments in technical departments Increased numbers of advisor referrals to college resources More students completing in less time

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License 42 E NHANCED A DVISING A SSESSING S TUDENT N EED

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License ASSESSING STUDENT NEED Not every student will need the same level of attention and service... Every enhanced advisor should have a methodology for determining students’ level of need At the highest level of need, students may require continuous, periodic, one-on-one meetings with the advisor  It is generally not feasible for each student to receive this level of attention Students’ level of need can vary based on any number of factors, i.e. Previous academic performance Full or Part-time employment status Home life and family situation Learning disability Non-native English speaker Etc...

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License Moderate level of student need Lowest level of student need E.g. Traditional students, part time or no employment, little or no financial concern, etc. E.g. Part-time employment, financial aid, married / children, poor past academic performance, etc. E.g. Full-time employment, long-term unemployed / under-employed, single parent, financial aid, very poor academic history, non-native English speaker, etc. High level of student need ASSESSING STUDENT NEED

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License ASSESSING STUDENT NEED Moderate level of student need Lowest level of student need In order to “screen” students to assess their level of need, colleges sometimes use: -ACT Scores -COMPASS Scores -NCRC Work Keys scores -High school GPA -In-class or advisor-delivered surveys -One on one advisor meetings High level of student need

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License E NHANCED A DVISING A DVISING P ROCESS : C ASE S TUDY

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License ADVISING INTERVIEW WITH STUDENT Step 1: Student Interview 47

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License PATHWAY TO A SPECIFIC CAREER Step 2: Select a Pathway 48

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License PROGRAM OVERVIEW Step 3: Select a Program 49

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License CAREER COURSE SEQUENCE Step 4: Define Course Sequence 50

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License E NHANCED A DVISING S PARTANBURG C OMMUNITY C OLLEGE SC A CCELERATE

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License Return Detail Student advocacy for Returning Veterans Adults laid off or upgrading skills Those adults needing special help in transitioning back into the educational environment Current and prospective adult students with personalized career coaching POST-SECONDARY TRANSITION MENTORING

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License SC ACCELERATE – Education > to > Career Success What’s Being Developed Across SC  Adult Postsecondary Transition Centers (APTCs)  Comprehensive outreach, recruitment, and marketing plan to attract adult learners  Prior Learning Assessment (PLA) Process to award non-traditional credits to accelerate time to completion – Task Force & Leadership Groups  New and redesigned curricula formats that accelerate learning – 26 courses (ACCELERATE)  Entrepreneurship Training – via APTC & CUCWD College Leadership Meetings - Spring 2014 Detail

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License SC ACCELERATE – Education > to > Career Success Adult Postsecondary Transition Centers  The APTC Strategy – a true sustainable effort  Provide a better transition for TAA students, Veterans, and adult learners via wrap- around support services focused on them  Versus traditional college intake process geared toward younger audience  Workshops - resume writing, interviewing, college and life skills, soft-skills  Assessments (career, job skills, PLA) College Leadership Meetings - Spring 2014 Detail

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License SC ACCELERATE – Education > to > Career Success Adult Postsecondary Transition Centers (cont’d) College Leadership Meetings - Spring 2014 Adult Postsecondary Transition Center Model (Specific services may vary at each college depending on the size of the institution) Assessment  Case Management Team Coordination  GED Prep (referral)  Academic & Workforce Readiness Assessments  ACT WorkKeys  Prior Learning Assessments Career Planning  Pathway Options  Interest Assessments  Advising  Career Trends  Online Tools  Online Orientation  Industry Tours Preparation &Supplemental Developmental Education  Math  English  Reading  Computer Literacy  Preparation for Enrolling in Online Courses  Specialized Orientation for Adults Program Options  Hybrid Learning Options  Modular Curriculum  Apprenticeships  Co-ops  Internships  Tech Scholars  Job Coaches Soft Skills-provided collaboratively with Career One-Stops  Job Search  Resume Writing  Mock Interviews  Interviewing Tracking  Regular contact with Case Managers from entry to completion and exit point Detail

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License SC ACCELERATE – Education > to > Career Success Academic Approach  Accelerated education & training credentials achieved via enhanced delivery mechanisms  On-line and Hybrid formats  Component / module credit  Via partnership with Clemson University Center for Workforce Development  Approximately 60 courses across SC  Creative Commons – CCBY approach  Universal Design for Learning (UDL) College Leadership Meetings - Spring 2014 Detail

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License APTC (cont’d)  Collaboration/Partnerships  Dept. of Employment & Workforce  Dept. of Social Services  Goodwill Industries  Miracle Hill Ministries  SC Vocational Rehab  SC Works  Veterans Organizations SC ACCELERATE at SCC Detail

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License Outreach, Recruitment, and Marketing  Activities  Collaboration w/ SC Works, DEW, WIA & Spartanburg County Adult Education for outreach purposes  Local Job Fairs & Events  Veterans Initiative & Local Veteran Partners  Marketing Focus  Print: Spartanburg Herald Journal  Radio: WSSL, B93.7-WFBC, Hot 98.1-WHZT  TV: WSPA Channel 7, WYFF  New Links & Content on Updated Website (  New Grant Funded Equipment at Downtown Campus SC ACCELERATE at SCC Next

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License Return

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License E NHANCED A DVISING H ENRY F ORD C OLLEGE P ARTICIPANT E NGAGEMENT F ACILITATOR

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License Aileen Stewart Participant Engagement Facilitator Henry Ford College EXAMPLE: HENRY FORD COLLEGE

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License The PEF position requires the ability to balance multiple projects in different areas Aileen’s duties and responsibilities at HFC can be broken down into three distinct areas: – Industrial Technology Advising – Trade and Apprenticeship Advising – Multi-State Advanced Manufacturing Consortium Grant EXAMPLE: HENRY FORD COLLEGE

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License Industrial Technology Advising Duties and Responsibilities Manage and facilitate academic and student support services for Industrial Technology, and Trade and Apprentice, students at Henry Ford College. Develop academic resources and provide academic advising (using appreciative/ proactive advising theory) for all Industrial Technology programs. Create individual plans of study for all advisees. Work closely with faculty and associate dean to ensure that students in unique programs are able to attain credentials for credit in a timely manner. Fill out and submit course substitution and credit-for-prior- learning forms so that students stay on track to graduate. EXAMPLE: AILEEN’S CURRENT PEF DUTIES AT HFC

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License Industrial Technology Advising Duties and Responsibilities Build relationships with students, faculty, and staff around campus to develop clear processes. Create action/remediation plans for students that are struggling in Industrial Technology courses/ programs (as requested). Develop and manage student support initiatives (i.e. peer tutoring, learning lab). Act as a mediator between other campus offices to help students resolve issues. Meet with prospective students and parents regarding Industrial Technology programs. Respond to phone and inquiries from current and prospective students. EXAMPLE: AILEEN’S CURRENT PEF DUTIES AT HFC

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License Trade and Apprenticeship Duties and Responsibilities Provide academic advising and student support services for Trade and Apprentice students. Act as mediator between other campus offices to help resolve student issues. Collaborate with local and regional companies to create curriculums for their employees that meet company needs and allow employees to advance in their careers. Update current company curricula. EXAMPLE: AILEEN’S CURRENT PEF DUTIES AT HFC

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License Trade and Apprenticeship Duties and Responsibilities Fill out and submit paperwork for course substitutions and credit for prior learning so that students remain on track. Creatively solve enrollment issues for TAE students (i.e. creating special sections and issuing pre-req waivers). Communicate with company representatives about setting up an apprenticeship program/ program of study for their employees. Assist in developing the time schedule for trade and apprentice courses. Develop and share student support resources with all colleges on the national grant. EXAMPLE: AILEEN’S CURRENT PEF DUTIES AT HFC

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License M-SAMC Duties and Responsibilities Participate in ongoing weekly meetings as a member of Innovation Team 3 to transform student support and outreach services for advanced manufacturing programs. Conduct outreach in the local/regional community, in order to recruit “TAA, WIA, and TAA-like (unemployed or underemployed)” students and veterans to participate in HFC Manufacturing programs. Have students fill out and sign the participant intake form, which involves determining eligibility. Other projects as assigned. EXAMPLE: AILEEN’S CURRENT PEF DUTIES AT HFC

M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v002_msamc_enhanced_advising_model _v002_msamc_enhanced_advising_model found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License. Creative Commons Attribution 4.0 International License SAFETY DISCLAIMER: M-SAMC educational resources are in no way meant to be a substitute for occupational safety and health standards. No guarantee is made to resource thoroughness, statutory or regulatory compliance, and related media may depict situations that are not in compliance with OSHA and other safety requirements. It is the responsibility of educators/employers and their students/employees, or anybody using our resources, to comply fully with all pertinent OSHA, and any other, rules and regulations in any jurisdiction in which they learn/work. M-SAMC will not be liable for any damages or other claims and demands arising out of the use of these educational resources. By using these resources, the user releases the Multi-State Advanced Manufacturing Consortium and participating educational institutions and their respective Boards, individual trustees, employees, contractors, and sub-contractors from any liability for injuries resulting from the use of the educational resources. DOL DISCLAIMER: This product was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The product was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. RELEVANCY REMINDER: M-SAMC resources reflect a shared understanding of grant partners at the time of development. In keeping with our industry and college partner requirements, our products are continuously improved. Updated versions of our work can be found here: Multi-State Advanced Manufacturing Consortium US DOL SPONSORED TAACCCT GRANT: TC23767 RELEASE DATE07/15/2015 VERSIONv 002 PAGE68 of 68 PRIMARY DEVELOPER – Marv Crowe, Spartanburg Community College M-SAMC Implementation Facilitator