GTA/BellSouth MPLS Agency Informational and Kick-Off Meeting

Agenda Introduction Background Overview of MPLS Services Break MPLS Agency Transition Budget and SLA Update Q & A Break for Lunch Afternoon Video Session

Introduction

Background

Current State – Frame Relay PVC created from Remote Site to Main Office Small Office Main Office Remote Office Frame Relay Cloud Regional

Benefits of Frame Relay Efficient for hub-and-spoke configurations with stable traffic patterns Ubiquity -- ability to interconnect local, national, international networks Mature technology with solid track record and experience Experienced personnel plentiful in work force Support of multiple Layer 3 protocols

Background - Changing requirements Increased Bandwidth Support for large file transfers Tax information Medical files GIS Maps Off-site back-up and disaster recovery Complex, critical applications PeopleSoft GIS On-line tax payment On-line Case Management Support for video and voice

Background - Changing requirements Convergence Voice over IP Video Streaming Video Distance Learning Video testimony, depositions Security Support for HIPAA, Sarbanes-Oxley, etc. Agency segregation Support VPN for remote workers

Background - Why Change? The state needs to move to a network that is: More robust Flexible Redundant Capable of combining video, voice, and data Reduce the State’s overall communication cost Provide increased services without increasing current costs.

MPLS Overview “The planned MPLS VPN should serve the agency business requirements for more bandwidth for business-critical applications, provide the foundation for secure data, video, and voice communications, provide a more reliable and more flexible core network, and, in many cases, provide network access that is far more economical than is presently available, especially for smaller government offices.” Section 2.2 MPLS VPN Statewide Multi Protocol Label Switching (MPLS) Virtual Private Network (VPN) Services RFP No. GTA000165

MPLS Network High Level Representation Small Office Main Office Remote Office MPLS Cloud Regional POP

Benefits of MPLS Enable GTA customers to enjoy economical and reliable network access, regardless of location Expand Work Away programs Serve the agency business requirements for more bandwidth for business-critical applications Provide the foundation for secure data, video, and voice communications

Benefits of MPLS Enforce post-911 security requirements and privacy regulations Provide a more reliable and more flexible core network Help agencies limit future cost growth for the network services

MPLS – Future State Extranet Business Partner Mobile User MPLS Cloud Central Site Site-to-Site Remote Office Extranet Business Partner POP DSL Cable Mobile User Home Telecommuter MPLS Cloud

MPLS Trials DOR DTAE DOL BellSouth AT&T Schlumberger/Clearpath Agency involvement DOR DTAE DOL Vendor participation BellSouth AT&T Schlumberger/Clearpath Lessons learned Technology validated Identified challenges of implementation

Methodology - Manage by SLA Measure Definition Mandatory Service Standard Availability Percentage of time that the Offeror’s MPLS VPN Core Network is available for use by GTA and GTA Customers. This is 100 – (outage minutes / monthly minutes). MPLS VPN Core Network outages are defined as a loss of ability to transmit IP packets, packet loss of 1% or more, or latency of 80 ms or greater on the MPLS VPN Core Network. 99.99% Latency Latency refers to the average time required (delay), in milliseconds, for one-way packet transmission from any Edge Router on the Offeror’s MPLS VPN Core Network to any other Edge Router on the Offeror’s MPLS VPN Core Network. Latency in Access Circuits is not included. 36 ms Jitter Jitter refers to the standard deviation of variation in Latency from packet to packet. For the purposes of this SLA, Jitter refers to transmissions across any portion of the Offeror’s MPLS VPN Core Network, excluding Access Circuits. < 5 ms

Mandatory Service Standard Methodology Measure Definition Mandatory Service Standard Packet Delivery Packet Delivery is the proportion of packets transmitted from a sender that are received by the intended receiver. 99.5 % Outage Notification Period The Offeror will contact GTA with notification of an outage within the Outage Notification Period for any service affecting outage. 15 minutes

RFP Evaluation Six proposals submitted Separate technical and pricing evaluation teams Teams composed of both Agency and GTA personnel

Questions?

MPLS Service Overview

Data Network Migration Strategy Current Environment Desired State: Network IP VPN Environment Internet Access Internet Access Access Frame Relay, DSL, Private Line Internet Access Access Frame Relay, DSL, Private Line Ethernet “Migration Path” Managed IP Connectivity Services Internet Access Private Lines Access Frame Relay, DSL, Private Line Frame Relay Access Frame Relay, DSL, Private Line ATM Challenges of Current Network Integrating different networks Capacity of network is difficult to manage Cost of multiple WAN connections Solutions Enables convergence of voice, video and data Shifts complexity of network and investments to the provider Meshed architecture – more efficient routing Local aggregation 9 6

Single Infrastructure Quality of Service MPLS provides platform to begin deploying voice/video over single network Reduce long distance costs for voice in the future Ensure mission-critical traffic gets through network and gets prioritized Critical Data Voice Video Internet Single Infrastructure MPLS Network

Leveraging The BellSouth Regional IP Backbone Attributes: Dual redundant Internet connections Regional aggregation Redundancy (no single point of failure) Converged infrastructure

Managed MPLS Site-to-Site Service “On-Net” Sites DSL Remote Office – BellSouth or ALLTEL “Off-Net” Sites Headquarters Extranet Partner Router with IPSec Private IP DSL Internet Access thru GTA Firewall Router Frame Relay (128K) Internet Router BellSouth MPLS Network Mobile Telecommuter IPSec Gateway Private Line Branch Office DSL, Dial, ISDN or Cable Client with IPSec

GTA Managed DSL GTA Managed DSL Retail DSL Private network Managed equipment Comprehensive SLA Proactive notification and repair Network management reports Secure Internet connection Retail DSL Public Internet access Unmanaged equipment No SLA Consumer-grade support No reporting capabilities Unsecured Internet connection

Managed MPLS On-Net DSL Service When to use DSL (where DSL qualifies): Lower cost WAN access method for data traffic – no QoS required New applications requiring higher bandwidth Backup solution for primary site access For remote users requiring secure Internet & WAN access When not to use DSL: Sites requiring Quality of Service – Mainframe, Voice, Video, etc. Applications that do not work well with asymmetric data uploads/download – (take this out or clarify) When network is near top speed of DSL Service (up or down)

Managed MPLS Site-to-Site Access Options Frame Relay Lower cost option, multiple bandwidth increments, bandwidth guarantees, QoS availability for speeds greater than 768K Private Line and ATM Best choice for QoS, Private Line is distance sensitive, bandwidths up to OC-3 Metro Ethernet (in Metro areas) Lower cost host circuit access, multiple VLAN’s for shared agency sites, QoS support, available in major metro areas, distance sensitive (from BellSouth PoP)

Support for Teleworkers Support for remote telecommuters with private DSL, Internet access via DSL, dial-up, ISDN or cable modem access methods used in the home Encrypted connectivity to MPLS cloud via GTA Managed IPSec Gateway Port Speed must be determined to engineer Internet access capacity

SNA Site Access Option 1 – SNA to IP Conversion Some agencies may be ready or mandated to convert to IP end-to-end Will require up-front investment in equipment Traffic will be passed as IP across the MPLS network Option 2 – SNA Encapsulation SNA will be encapsulated at the BellSouth-provided router using DLSw The traffic will then be passed as IP across the MPLS network DLSw peers will exchange SNA traffic directly with the mainframe

Illustration of SNA Encapsulation

Other GTA Managed MPLS Service Features GTA Project Management, Vendor Coordination, Billing/Ordering, Management Services Real-time monitoring, management and maintenance of Routers New CPE provided at each site for initial installation Full configuration management SLA’s and network management reports GTA has streamlined support for CPE and transport – GTA has contracted service levels and reduced number of suppliers

Other GTA Managed MPLS Service Features Equipment and Professional Services Equipment - New router designed for each service type Professional services: Staging, configuration and installation of routers Equipment maintenance

Other GTA Managed MPLS Service Features Web-based reports available to agencies: Network Utilization for Capacity Management Quality of Service Reports - Latency, Jitter, Packet Loss Trouble Ticket Reports Mean Time to Repair Reports

Questions?

Break Transition Session Will Begin in 10 minutes

MPLS Agency Transition

MPLS Project Teams Integrated Project Team - State of Georgia and BellSouth Employees: Network Architecture/Security Network Management Systems/Network Operations Video Billing/Ordering System SLA Management Process Development Training Communications

Initial meeting Customer Contact Team MPLS Definition Benefits of MPLS Access options Managed MPLS product features Agency current network topology and statistics

Include staff who can discuss Customer Contact Team Include staff who can discuss Security requirements Applications IP Addressing Schema Future Requirements including VoIP, Video, Prioritization of data, etc. Business Needs and Constraints

What we want to accomplish Customer Contact Team What we want to accomplish Validation of current configuration Collaborative network design Statement of Work Finalize Order

Provisioning Team Process orders received from Customer Contact Team Conduct site surveys Schedule site conversions Test and approve each site conversion Notify billing and network operations after completion of each site conversion

MPLS Agency Conversion Plan Scheduling: Business Considerations Each agency will have its own conversion schedule There will be multiple agency implementations being managed at the same time There will be up to 200 site conversions per month GTA will be the pilot

MPLS Agency Conversion Plan To ensure successful conversion of agency sites: Conduct physical site survey (see handout) Confirm minimum requirements Notify agencies of suggested upgrades

MPLS Agency Conversion Plan Once a Collaborative Network Design is Agreed Upon: GTA will submit orders to BellSouth BellSouth will confirm due dates for site conversions to GTA GTA will coordinate a kick-off meeting with each agency

MPLS Agency Conversion Plan (each individual site) GTA will work with you to coordinate: Circuit installation (BellSouth) Router installation and testing (BellSouth) LAN cutover to MPLS and testing of agency applications (GTA, BellSouth and Agency)

MPLS Agency Conversion Plan (Post MPLS Conversion) Current Frame Relay services will be discontinued Current Frame Relay Routers will be decommissioned

Questions?

Break for Lunch Afternoon Video Session Will Begin at 1:00

Video Conferencing Services General Availability on March 25, 2005 H.323 Service Delivered over MPLS Network with Video Bridging/Scheduling Service New Tiered Video Usage Pricing Model Applied Global Technologies (AGT) providing Video Bridging/Scheduling Migration from BellSouth Video Conferencing Service by June 30, 2005

Video Conferencing Migration Plan Develop Project Schedule for Video with GTA and GSAMS Customers Implement End-to-End QoS Integrate H.323 platforms into MPLS Infrastructure Begin Certification of Sites for H.323 Video Perform GTA Site Trials Complete H.320-H.323 Conversion Shutdown Existing H.320 Network

Video Site Scenarios H.323 CODEC – LAN/WAN Ready for Video over IP One connection and router for video, data, voice, etc. One LAN interface connected to Agency Bridging/Scheduling by AGT H.323 CODEC - LAN/WAN Not Ready for Video over IP One connection and router with two interfaces – one for video and one for data (if data required at the site) Video traffic completely separated from other traffic up to router

Video Site Scenarios (cont.) H.320 CODEC – CODEC/LAN/WAN Not Ready for Video over IP Stay on GSAMS until ready to migrate to H.323 Current BellSouth MCU connected to AGT MCU during migration phase Scheduling done through current BellSouth/GSAMS tool

Video Site Scenarios (cont.) Video over DSL– Not Recommended for Quality Videoconferencing Engineered services available– 192X192, 384X384, 768X512 DSL is a best effort service Only video should traverse the connection – no mixed traffic No help desk support if quality of service degrades over DSL connection – i.e. latency, jitter, packet loss No SLA’s for quality of service attributes

Next Steps Open Discussion