Chapter 3 Communicating in a World of Diversity Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 1Chapter 3 -

The Advantages of Workforce Diversity Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 2Chapter 3 -

Challenges of Intercultural Communication Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 3Chapter 3 -

Negative Attitudes Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 4Chapter 3 - Ethnocentrism Xenophobia Stereotyping

Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 5Chapter 3 - Cultural Pluralism Accepting multiple cultures on their own terms Avoid Assumptions Avoid Judgments Acknowledge Distinctions

Legalities and Ethics Seek Mutual Ground Seek Mutual Ground Withhold Judgment Withhold Judgment Send Honest Messages Send Honest Messages Respect Cultural Differences Respect Cultural Differences Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 6Chapter 3 -

Social Differences Attitudes about work and success Concepts of roles and status The use of manners Concepts of time Orientation toward the future Openness and inclusiveness Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 7Chapter 3 -

Age Differences Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8Chapter 3 -

Gender Differences Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 9Chapter 3 - Cultural Bias Workplace Roles Communication

Religious Differences Personal Beliefs Personal Beliefs Workplace Issues Workplace Issues Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 10Chapter 3 -

Ability Differences Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 11Chapter 3 - Sensitivity Respect Assistance Sensitivity Respect Assistance

Adapting to Any Business Culture Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 12Chapter 3 - Personal Biases The “Golden Rule” Tolerance, Flexibility, and Respect Patience and a Sense of Humor

Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 13Chapter 3 - Adapting to U.S. Business Culture Individualism Equality Opportunity to pursue dreams and goals Equality Opportunity to pursue dreams and goals Privacy and Personal Space Time Schedules Religion No single religion Religion No single religion Communication Style Content and transactions not relationships or group harmony Communication Style Content and transactions not relationships or group harmony

Studying Other Cultures Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 14Chapter 3 - Research Practice

Studying Languages Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 15Chapter 3 -

Writing Clearly Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 16Chapter 3 - Word Choice Transitional Elements Numbers and Dates Avoid Humor And Popular Culture Conciseness International Addresses Slang, Jargon, or Idioms Audience Expectations Understand and meet expectations

Speaking and Listening Speak slowly and clearly Don’t rephrase, unless it’s needed Look for and ask for feedback Don’t “talk down” to anyone Double-check for agreement Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 17Chapter 3 -

Translators or Interpreters Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 18Chapter 3 - Written Communication Written Communication Spoken Communication Spoken Communication

Help Others Adapt Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 19Chapter 3 -

Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 20Chapter 3 -