LumenVox’s ArtiSpeech  Voice Enable TeleVantage Increase Profits Chris Lotspeich Director of Marketing Tuesday, July 27, 2004 Speech Understood  2004 LumenVox, LLC

 Speech Recognition Technology  10 years of telephony experience with Intel’s Dialogic cards  6 years experience with TeleVantage  Process 250K call/day in our hosting facility LumenVox Speech Understood  2004 LumenVox, LLC

 ArtiSpeech   Install ation  Pricing – Your Profit Margin  LumenVox Partnerships Topics Speech Understood  2004 LumenVox, LLC

 Call routing – Dial by name or speaking to the operator  No Hands-Free access to voice mail  Access to away from the office Today’s Challenges Speech Understood  2004 LumenVox, LLC

Provides Complete Hands-Free Operation through speech recognition for  Name Directory  Voic  IVR  The ArtiSpeech  Solution Speech Understood  2004 LumenVox, LLC

 Easy to install  Seamless integration with TeleVantage 5/6  No additional server needed  Minimal training required ArtiSpeech  Installation Speech Understood  2004 LumenVox, LLC

1.Install Enterprise Edition of LumenVox’s Speech Driven Information System (SDIS) 2.Register SDIS Licenses by running the LVRegistration program 3.Run the LVArtiSpeech installation package ArtiSpeech  Installation Steps Speech Understood  2004 LumenVox, LLC

 Add new IVR plug-in with name Call Router  Set extension to whatever you want (411 is our suggestion)  Set Program ID as LVTV_SDIS.Bridge  Click “Set custom data when this IVR…” box  Creat new variable called “SDIS_PROJECT_ID”  Choose this new variable and give value of “AS_CallRouter” Call Router Registration Speech Understood  2004 LumenVox, LLC

 Add new IVR plug-in with name SDIS Voice Mail IVR  Set extension  Set Program ID as LVTV_SDIS.Bridge  Click “Set custom data when this IVR…” box  Creat new variable called “SDIS_PROJECT_ID”  Choose this new variable and give value of “AS_Voic ” Voice Mail Registration Speech Understood  2004 LumenVox, LLC

ArtiSpeech  Installation Speech Understood  2004 LumenVox, LLC

Nicknames and Alternate Pronunciations  Easy to use name editor  Nicknames or unusual pronunciations can be added Speech Understood  2004 LumenVox, LLC

Name Editor Speech Understood  2004 LumenVox, LLC

 Four (4) ports of ArtiSpeech , one (1) server  Call Directory  Voic  Interactive Voice Response (IVR)  LV Speech Tuner   Speech Driven Information System  (SDIS)  (Optional) ArtiSpeech  Package Speech Understood  2004 LumenVox, LLC

Suggested End User Price  $ ArtiSpeech  4-port package  $ Reader  $ Bundled Solution  Reseller Margin - up to 50% License Model - Margins Speech Understood  2004 LumenVox, LLC

 Headquartered in San Diego, CA  In-house training center  Recognized by more than 12 industry awards LumenVox -Your Partner Speech Understood  2004 LumenVox, LLC

 Affordable speech technology solutions  High margin opportunities  Flexible and responsive support Value Proposition Speech Understood  2004 LumenVox, LLC

 High margin product  Right price - Easy add-on or new sale  Reason to revisit your customers  Competitive advantage  Installs directly on TeleVantage server Summary Speech Understood  2004 LumenVox, LLC

Chris Lotspeich Director of Marketing (877) Just Say “Chris” Thank You Speech Understood  2004 LumenVox, LLC