ISO 9001:2000 certified company Alliance Konfer

ISO 9001:2000 certified company “Enabling businesses to manage their relationships and interactions” …mobility, convenience, realization Mission

ISO 9001:2000 certified company Excellence Centers Established in 1997, Alliance delivers the critical building blocks for the converging Internet and Telecom market segments.

ISO 9001:2000 certified company Few Customers Few Customers

ISO 9001:2000 certified company Unified Architecture Concept Switch Mail Server (MS Exchange, Lotus Notes, Linux) Alert Q Manager E-1 Lines (ISDN PRI /R2), Analog Universus- Unified Messaging Server Konfer Server TelCRM Server User A on LAN User B on LAN Telephone Instruments of A & B Remote users accessing messages through web and telephone / mobile Fax Server (optional) The Alliance application integrates with the EPABX to handle call- routing for all applications SMSC SMPP

ISO 9001:2000 certified company Konfer – Concept Server based solution hosted at client premises Moderator can schedule conference with an easy to use web interface Participants are automatically sent / sms with conference details Participants can dial-in to a conference from any location Konfer can dial out to a participant Moderator given options to control the conference Whole conference can be logged as a single voice file for future usage Detailed reports for analysis of all conferences

ISO 9001:2000 certified company Konfer - Benefits Manage Board meetings, Financial/ Operational- sensitive calls. No crowding around in conference rooms Easily handle issues on call while on your desktop/ car/ home Reduce travel costs and expenses Reduce precious man hours wasted in non-official conversation Hold multiple conferences simultaneously Multiple Notifications wont allow you to forget a scheduled conference Quick ROI- within 6 months

ISO 9001:2000 certified company Konfer – Generic Features Server based solution built on Industry Standard Platform IVRS and Web Interface to provide user friendly controls Open Architecture Network Compatibility – Interface with LAN, WAN, Infrastructure Scalable, Expandable – 30 to 360 channels on single machine Moderator Controlled and Without Moderator modes Secure and Intuitive Operation – Multi-tier Security options Full screen graphical interface Easy guided menus to control conference on the phone

ISO 9001:2000 certified company Konfer - Architecture  Konfer Server is on a E-1 PRI connectivity with the Office PBX.  The PRI can be directly from the Telecom Carrier.  In both cases Konfer is on LAN with the Web/ Mail server

ISO 9001:2000 certified company EASY TO USE GRAPHICAL INTERFACE Create and schedule new conference in a few easy steps View List of Active/ Inactive/ Complete Conference Select Notification formats ( / SMS) Add and View users with Name, Employee Code, , Telephone Contact and Cost Center Add/ Delete/ Modify Moderators and assigned rights Set Call Recording option for each conference Back-up/ Archive/ Purge/ Delete/ Restore data View/ Print Summarised and Detailed Reports of each conference on the basis of Moderator/ Date-Time Set Global Limits and INI Settings like Area Code, STD Dial Prefix, Maximum Retries, Volume Control, Phone Number length, Password Length from the panel Konfer – Features

ISO 9001:2000 certified company Add Participant from List

ISO 9001:2000 certified company View Existing Conferences

ISO 9001:2000 certified company Notification

ISO 9001:2000 certified company Detailed Reports

ISO 9001:2000 certified company IVR Control Options Customise Welcome prompt and other announcements Secure participant entry using User-ID/ TPIN/ Employee Code verification on IVRS Name-Recording to notify all participants in case of a participant leaving/ entering conference Simple Entry/Exit tones as option to above feature Initiate ‘Coaching’ or ‘Lecturing’ for training and Question & Answer sessions ‘Whisper’ to Moderator in case of late participant entry Warning tones upon approaching end-time of conference Konfer – Features

ISO 9001:2000 certified company MODERATOR OPTIONS Conference only-with/ without the moderator Blast Dial in ‘Emergency’ situations Set Min/ Maximum time limits on conference Assign T-Pin to participants as a security feature Select Voice Logging option for each conference During Conference Moderator can: Add/ Disconnect participant Lock Conference Mute/ Hold participant Initiate Lecture Mode Get Participant Count on press of single digit on telephone keypad Extend conference duration using telephone control Konfer – Features

ISO 9001:2000 certified company Moderator Limits

ISO 9001:2000 certified company System Specifications Standard Rack- mountable server As Conference traffic grows sizing can grow up to 120 conferencing ports on a single server. LAN Connectivity (TCP/ IP) ISDN PRI/ T1/ R2MF/ E-1 interface Microsoft OS Platform Windows Client Applications DNIS / CLI Identification Dynamic allocation of DSP resources Conference Audio Gain CD- ROM Software installations Standards supported: LDAP, IMAP4, POP3, T.37, SMTP, SAPI

ISO 9001:2000 certified company Professional Services Knowledge transfer Factory Acceptance Test –FAT report Site Inspection and preparation – power supply, space, network / integration points, cabling Hardware Installation – Setting hardware components, connectivity, active & passive devices, storage Software installation and Configuration – Operating System, Database, Application, necessary drivers, Post Installation Procedure – Dry Run System Tuning and Modification Deployed System Testing – UAT Training – Module level, Maintenance, Component System Handover

ISO 9001:2000 certified company Why Alliance Industry Standard Components Scalable technology platform Variety of systems to address varied needs Prompt Delivery Customizable solutions Tested & Proven Competitive Why Alliance

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