CONTACT CENTRE SOLUTION Confidential All rights reserved. No part of this work may be reproduced or transmitted in any form by any means, electronic or mechanical, including photocopying and recording, or by any information storage or retrieval system, except as may be permitted in writing by Talisman.

Contact Centre Solution JustContact™, the Talisman contact centre solution offered by Reliance communications in India The solution aims to achieve the following objectives: i.Cloud based solution with no infrastructure investments to customers ii.End-to-end call management iii.Granular Reporting iv.Redundancy on the cloud (on demand) v.Customization as per specific needs of the customer vi.Fully Managed Solution vii.Easily scalable viii.Voice Lines (on demand) Confidential2 JustContact™ is a “low cost disruption” in the contact centre space

Standard Features Confidential3 IVR Interactive Voice Response (IVR) allows our customers to offer suitable call treatment to the prospect by configuring an IVR Menu and managing the call with or without an agent. Multi-language IVR support IVR can also be integrated with other systems/databases. ACD Automatic Call Distribution (ACD) directs calls to the best available agent based on the business rules of the enterprise. JustContact™ App Offers a convenient user interface for the agent. Includes all standard features including call disposition, auto-fill of fields, inbuilt search option for agents. APIs for integrating with other systems are available

Standard Features Confidential4 Call Management Set up call configurations of agents as per business rules. Web Log-in & authentication Break management Idle time Music on hold Call Barging Queue Management Call Recording All inbound transactions are recorded End to end management of call recording, storage and retrieval of voice logs Reporting and analytics Get deeper insights through feature rich agent and process centric MIS reports. Customizable Reports as per customer needs

List of Standard Reports Call Detail Record (Aggregate Level) containing: Calling Number Agent (answered) Number Call Duration Call Status (Connected/Disconnected/Dropped/not reachable) Call Duration Date Stamp Time Stamp Filters to extract the following reports: Date-wise call report Time Period –wise call report Agent Wise (phone number) wise reports Location Wise (E.g.: Chennai/Bangalore/Coimbatore) Confidential5

Flexible Business Models Confidential6 Two models to choose from: Hosted Solution (cloud based) TETA (fully managed On-premise solution, single tenanted multi user)

Sample Call Report - Illustration Confidential7

Real time, centralized NoC for 24/7 monitoring and support Confidential8 Screenshot of Monitoring Interface

Deployment Estimated time for deployment is No customization scenario: 15 – 20 days after receipt of PO With customization – Depends on the requirements, usually 3-6 weeks Confidential9

Thank you! 10Confidential