1 Pre-Service Training Summer 2007

2 Agenda Day 1 –Searching (Cases, Clients, etc…) –Client Information –Contacts/Visits Day 2 –Home Removal and Placement –Court –Case Plan Day 3 –Court (cont…) –Services –Support Tools –Close Case

3 Administrative Details

4 Purpose of Pre-Service Training To learn to effectively use FACES.NET as a tool to manage cases and assure safety and permanence for the children and families in our care. To learn to document clinical information in the District of Columbia’s Statewide Automated Child Welfare Information System. To ensure employees receive the required training prior to gaining security access to FACES.NET

5 Introductions Please tell us –Your name and role in your Unit/Administration –Your experience level with the system and with computers –How long have you been with the agency –Your expectations for this training session –One personal fun fact

6 What is FACES.NET? It is the District of Columbia’s Statewide Automated Child Welfare Information System (SACWIS). It is a tool to organize that information. It is a large database.

7 What is SACWIS? Federally mandated through the Administration of Children and Families; Comprehensive automated case management tool that supports a case from investigation, removal of a child through placement, until the child achieves permanence, and all the other supportive functions such as finance, contracts, clinical practice, well being indicators, etc; Required to support mandated Federal reporting of data to the Adoption and Foster Care Analysis Reporting System (AFCARS) and the National Child Abuse and Neglect Data System (NCANDS).

8 What is SACWIS? (cont) House and utilize information to promote stability, economic security, responsibility, and self-sufficiency of children and families within our care; Captures the entire life of a case; Ability to provide case specific and aggregate reports; Collects information relating to the eligibility of individuals under Title IV-E.

9 Benefits of FACES.NET - on the Web? User Friendly – GUI Interface; Workers from CFSA and Private Agencies have the same access to FACES.NET; Saves Time (Field versus Office); Increased Accessibility - All users have access from anywhere there is Internet Service Provider access, i.e. Court, MPD, home etc; Workers are closer to the community;

10 FACES.NET Security

11 FACES.NET Security SSL/VeriSign (same as your bank or Amazon.com function); Role-based security; Some rules to live by: –Be aware of shoulder surfers; –Protect your password; –Do not save client and case data on disk or flash drive; –ALWAYS remember to log out; Compliance with HIPAA & DC Government IT security;

12 Why is Security Important? It protects client and worker confidentiality; Prevents unauthorized access to client and case data; Tracks who has made changes to data.

13 Parameters for Passwords Call Helpdesk if you forget your password; Passwords should be: –Easy to remember; –Difficult for others to guess; –Changed when appropriate; –Password should be 7-10 characters long and should be alphanumeric including special characters. Make Good Passwords –Combine a letter from each word in a phrase;  Examples: Jack and Jill own two cats named Whiskers and Tuna. Password: J&Jo2cnW&T

14 Protect Your Password

15 When You Leave Your Desk

16

17 System Security Checks Who is on the NetworkWho is on the Network Who is accessing CasesWho is accessing Cases Who is entering DataWho is entering Data Do NOT Loan Your Identity

18 Features

19 What is a Field?

20 Mandatory Fields yellow These fields are denoted by an asterisk (*) and are yellow in color

21 Half Mandatory Fields These fields are denoted by red double- asterisk (**).

22 Federal Reporting Fields Blue These fields are denoted by a double-cross (‡) and are Blue in color.

23 Picklist

24 Address Box

25 Text Box

26 Tabs

27 Select Box Click here

28 Date Box Click here

29 Quick Link Click here

30 Log On…

31 Logging On Same Login process for CFSA and external social workers; From Internet Explorer –Log in FACES.NET

32 FACES.NET Navigation

33

34 Client Screen

35 Service Plan Screen

36 Interfaces, Reports, Resources

37 ACEDS (Automated Client Eligibility Determination System) SOAR (System of Accounting and Reporting) Existing Interfaces Family Court

38 Existing Reports On-line DDE – Dynamic Data Exchange Management Template

39 Resources FACES.NET User Manual CFSA Policy Manual CFSA Help Desk FACES.NET Weekly Workdays FACES.NET Tip Sheets

40 Reporting Issues to the Help Desk Name of the screen; Exactly what happened; Exact wording of any error messages; Screen shot of the problem, if possible.

41 Quote… Training is useless unless you have a purpose, it's knowing for what purpose to train for that can break men's fulfillment. Anonymous

42 Question & Answer