Future Proofing Clinical Services Jackie Edmond Chief Executive.

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Presentation transcript:

Future Proofing Clinical Services Jackie Edmond Chief Executive

Strategic Priorities Innovative responses to workforce issues Agile and responsive to changing environment Improve services for Rangatahi Māori Maximise uptake of SRH technologies Collaboration across services Future- proof clinic services Invest in innovative IT

Where our clinics are:

What are we doing? 1.National Contact Centre 2.Phone and Skype consults 3.Phone advice for health professionals

Why are we doing it? Improve access New contraceptive technologies and legislative change Increased expectations Long waiting times for appointments

How did we go about it? Strategic framework Agreed objectives Business case IT strategy to support

What success looks like: More Māori clients Client feedback positive! Cost-neutral Shorter waiting times for appointments MoH contract renegotiated

Where are we at now? Contact centre up and running Telephone consults being trialled

Leadership Business case Scene- setting Project manager Relationship with MoH

Challenges with staff communication Overly ambitious timeframes

AND…

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