in the Hospitality Industry Ministry of Education and Science Republic of Kazakhstan Sh. Ualikhanov Kokshetau State University Faculty of Philology and Pedagogy Careers in the Hospitality Industry Rusol Irina Grigorievna 2014

Careers in the Hospitality Industry Overview: The Hospitality Industry offers a wide array of exciting job opportunities. Goal: The goal of this lesson is to introduce students to the myriad of career opportunities that exist in the Hospitality and Tourism Industry and to help guide students in choosing any such career.

Objectives: At the end of this lesson students will be able to: Identify and explain different career types available in each segment of the industry (hotels, food service, travel, tourism, etc.) Understand the goals of job placement Understand how and when to start searching for a job in the industry

Where in the world are you?

Which country would you like to work in and why? Australia The US India Which country would you like to work in and why? Japan Russia Spain

An Interview Question forms- Use the present simple to make questions for these answers ___________________________________________________________ Where do you come from? 1. From a small village in south west France called Marsac. What time do you usually start work at? ____________________________________________________________ 2. Usually at 9am but sometimes at about 8.45. What languages can you speak? ____________________________________________________________ 3. Languages? English and French quite fluently and also a bit of Chinese Where do you live? ____________________________________________________________ 4. In a small apartment near the centre of town. 1. A visual warmer based around pictures of four countries - Japan, India, US and Russia? (bit sterotypical but thought easier to represent with pics) 'Which countries would you like and not like to go and work in?' (SB p7) Nice idea. I would keep this as 'Which country would you like to work in and why?' to avoid any brutal negatives in a multilingual class. I know they will arise, but best not be seen encouraging them! Perhaps add a few more countries such as Spain or Australia? Ss can guess the countries from the pics first. How do you come to work/school? ____________________________________________________________ 5. Usually by bus, but if the weather is really good I sometimes walk. ____________________________________________________________ When do you usually go on holiday? 6. I usually go on holiday in June. Where do you have lunch? ____________________________________________________________ 7. Sometimes in the company canteen, but more often I go to the cafe round the corner.

Are they ‘beginnings’ or ‘endings’? Put the words in the correct order Sorry but I have to go now It’s been nice meeting you E E 1. but Sorry have to go I now 2. meeting It’s been nice you. Did you have a good journey here? I can’t believe how busy it is B 3. believe can’t how busy it I is B 4. journey have you Did a good here? 5. your was How weekend? How was your weekend? Enjoy the rest of the conference 6. Enjoy rest the of the conference E B 7. to talking Nice you Nice talking to you It’s lovely weather today 8. It’s weather lovely today E B

Beginnings Endings I can’t believe how busy it is Sorry but I have to go now It’s been nice meeting you How was your weekend? It’s lovely weather today Nice talking to you Enjoy the rest of the conference Did you have a good journey here?

? ? ? Make small talk! ? ? ?

Can you give me a copy of the bill? Formal and informal language Formal OR Informal Thanks for your message earlier I look forward to meeting you in person Thank you for your e mail received yesterday I would be grateful if you could send me your catalogue Could you possibly arrange an interpreter? See you at the meeting Please accept my apologies for this misunderstanding Can you please bring Lars to translate? Can you book the same hotel as last time? I’m sorry but I can’t see you this week Would it be possible for you to organise my accommodation? All the best Can you give me a copy of the bill? With best regards

Industry Segments Hotels Food Service Travel Tourism 01/28/99 Industry Segments Hotels Food Service Travel Tourism Supporting Industries If you are in college, you should start to plan your career path now. In addition to your education you should strive to get as much experience as possible. You have chosen to take a course to learn more about the hospitality industry. If you think this may be a good industry to build a career you should look for employment in organizations which make up this fascinating and exciting industry. The industry is supported my many connecting companies. Today, we have conglomerations which have interests in the various areas of the travel and tourism industry. This slide shows five broad areas that one could find employment and have a career that is part of the hospitality industry. First, we have hotels. Hotels come in a variety of sizes, shapes, and locations. Managing lodging properties can range from small bed and breakfasts to luxury resorts. As we explore the section of hotels you will learn more about the complexities of these facilities. Second, food service organizations play a large employment and economic part of the industry. Food service establishments range from fast food, to casual dining, to fine dining, to food services located in office complexes, schools, hospitals, correction facilities, and theme parks. Third, travel related opportunities range from airlines, trains, busses, car rentals, to travel coordinator professional. Fourth, Tourism related careers are typically thought a governmental or quasi-governmental organizations. Local, State, and Federal governments have looked to travel and tourism as a means to increase popularity and economic growth. The fifth and final area of potential careers are found in those organizations which supplies products, services, and resources that are needed in the hospitality industry. 1

Hotels Rooms Food & Beverage Human Resources Accounting Engineering 01/28/99 Hotels Rooms Food & Beverage Human Resources Accounting Engineering Sales & Marketing Catering Hotels - What kind of jobs can you think of that would relate to the rooms division in a hotel? Within hotels staff are needed to provide services to their guests. Depending on the size and complexity of the operation, the following are positions typically found in larger lodging products. Front office guest services housekeeping Food & Beverage restaurants banquets bars servers chefs Human resources directors employment employee relations benefits Accounting general cashier night auditor accounts receivable manager credit officer Engineering tradesman electricians supervisors Sales and Marketing sales managers – local, district, regional, national Catering banquet manager entrepreneurs sales personnel 2

Food Service Independent Restaurants Corporate Restaurants 01/28/99 Food Service Independent Restaurants Corporate Restaurants Franchised Restaurants Managed Services education healthcare business & industry (B&I) Catering Independent Restaurants - mom & pop maybe more flexibility, owner operated Corporate restaurants good benefits, corporate structure - more opportunities, less creativity Franchise Restaurants - bigger fish in a smaller pond. Managed services - corporate structure - more routine schedule Catering – can be large or small operators that own banquet space or provides service facilities for clients at off-premise locations. 3

Travel Cruise Lines Airlines Amtrak Bus Lines Rental Car Agencies 01/28/99 Travel Cruise Lines Airlines Amtrak Bus Lines Rental Car Agencies Resorts Travel Agencies See the world Great travel benefits Always on the go. This list of organizations that make up these segment range from small to large operations with locations regional or national, franchises or corporately owned and operated. 4

Tourism Amusement Parks National, State, and Regional Parks 01/28/99 Tourism Amusement Parks National, State, and Regional Parks Adventure / Eco -Tourism Governmental Tourism Offices Corporate Meeting Planner There are a variety of tourism related jobs. Some not well known are regional and national parks. Working for the National Park Service or community planners for state park system. 5

Supporting Industries 01/28/99 Supporting Industries Food Service Distributors Chemical Suppliers Hard Goods Hardware Support & Development Software Support & Development Beverage Distributors Real Estate Consulting These positions range from sales force staff to technicians to legal, real estate, marketing research support groups. Many hospitality majors begin there career working in other segments of the industry and switch to these supporting organizations to gain flexible work schedules or to become more independent professionals, usually with higher potential for earnings. 6

Goals of Job Placement Starting salary, possibilities of raises Personal satisfaction self-expression creativity initiative independence Professional goals Career Hunting Strategies Income requirements Professional status and opportunities Evaluating the employer – Internet, financial reports, visiting their establishments, friends, employees, etc. Determine potential for job satisfaction. Accepting skill positions vs. management positions as an entry into the organization.

When To Start This Semester Set Goals Search for Opportunities 01/28/99 When To Start This Semester Set Goals Search for Opportunities Get Involved Write a Resume If you have to work - make it count Take Care of Yourself It is never too soon to start. You should begin to think about your career plan now. You have a lot going on in your life now, but the time will soon pass and it will be your final year of school and the bills will need to be paid. The hospitality industry offers a large variety of jobs and employers are always looking for better trained and skilled workers. The ultimate outcome of your enjoyment of the rest of your life with largely be connected to the choices and actions that you take today. Start this semester. Meet a friend who is going to college Who has written a resume? Get involved with college organizations whether it be sports, music, fraternal or business clubs and take on leadership roles. All of these will build a stronger resume that will help to stand above the pack. The number 1 priority is for you to take care of yourself. Stay healthy, reduce risky behaviors. Have lots of fun and respect other peoples feelings, rights, and choices. Good Luck 8

A Role Play Last night you were the winner of The Trainee and you won the prize of a £750,000 contract with the successful entrepreneur Tomas Flint. Today all of the newspapers and magazines want to talk to you. Student A is the winner of the reality show and Student B is a journalist from a national newspaper. Before you meet, prepare information so that you can talk about: What job you used to do before the show How you won a place on the show What the most difficult thing you had to do was Why you think you won the prize

e-resourses Н.Е. Королева. Английский язык. Сервис и туризм. Unit 6, p268 www.macmillan.com