Elevator & Escalator 2011 First Quarter Report Maintenance of Way June 24, 2011

2 Highlights Elevator and escalator availability indicates a slight improvement from last quarter New maintenance cycles implemented in April of 2011 Managements growing concern regarding performance and negative public perception Strategic Initiative currently performing a process review NYCT a member of a Consortium consisting of six-transit agencies Moving Forward

3 Elevator & Escalator Availability Elevator availability improved by 0.1% from last quarter Elevator availability is 0.2% below goal of 97.1% Escalator availability improved by 0.7% from last quarter Escalator availability is 3.6% below goal of 96.0%

4 New Maintenance Cycles Implemented in April of 2011 Moved to week cycles Maintenance cycles determined by: –Age of Equipment –Passenger Loading –Manufacturers recommendations –Past performance/maintenance history The results of this new cycle towards improving availability are still unknown

5 Management Concerns Regarding Performance Performance below NYCTs goal and also below other transit agencies Public perception of performance - negative Latest IG report, ineffective use of remote monitoring system The need to fully utilize LiftNet capabilities The need for new leadership at top

6 Strategic Initiatives Review Productivity –Improve procedures to verify completion of work –Introduce major overhaul program –Improve training –Dedicate vehicles to on-time tool & material delivery –Reduce time spent on admin tasks Prioritization –Pilot a dedicated planner and scheduler –Schedule shifts back to back –Equip teams with radio Improved Customer Communication –Activate text message alert service –Improve outage signage in stations –Connect elevator help button calls to E&E control desk –Improve website communications

7 E&E Consortium Six transit agencies involved: –NYCT –BART –CTA –MARTA –SEPTA –WMATA Develop a consistent training curriculum NYCT committed to invest approximately $250K

8 Moving Forward Implement new leadership Continue working closely with the Strategic Initiatives Group Complete resource review to determine needs Analyze data from new maintenance cycles