State of IT June 2, 2005 By William Lewis, CIO

ABOR Issues/Pressures Centralization of Administrative Systems IT Architectural Standards Project Review

FUNDING PRESSURES Increasing Demands for Resources and Services Demands for IT as a Utility Service –Security –Storage –Archiving –Networking

Funding Pressures (continued) Resources/Services Required by the New American University

Need for Enhanced Communications Linking IT to the Planning and Budgeting Process Sharing Information to Maximize Impact of Investments

Exchange 2003 Planned migration during month of July Initial 2003 server in production now Improvements include: –Much better OWA interface –RPC over HTTP – no VPN required from off campus –Improved efficiency and security between Outlook and Exchange (compression and encryption) –Outlook Mobile Access for web browsers on phones and PDAs ( –ActiveSync for Outlook Mobile devices

Archive Planned implementation June 27th, IT staff activated on June 2nd. Will archive oldest items in mailboxes over 100 MB Replaces archive items with shortcut, message can be viewed as normal (different icon for shortcut) Web interface to manage and search archive, and restore full message from archive 1 GB quota for archive mailboxes Items older than 2 years in archive will be deleted Significant communications on details coming soon

Blackberry Completed upgrade to 4.0 BES Expanded to two servers – increased capacity Improved attachment support

myASU (uPortal) Departmental development now supported 2 hour training class available for channel developers New look-n-feel (skins) coming soon

Help Desk Services Expanded Hours of Service as of Aug – 6:30am to 12:30am daily Improve Communications Among Various Help Desks

Administrative Systems All Are Under Review for Possible Refresh or Replacement –SIS –HR –Finance Issues –$$$$

Data Network Two Diverse-path Gigabit Connections to Internet New ISP Service Provider – Sterling Networks –Current ISP Service is 200Mbps Joining CENIC (Corporation for Education Network Initiatives in California) –Internet 2 –National Lambda Rail

Data Network (Continued) Wireless Network Expansion Guest Access Service Cisco Clean Access (Perfigo) Downtown Tempe Public Wireless CDP Upgrade Status –~25% complete –Status available at

Data Network (Continued) Research Cluster Network Investigation Valley Light Rail Fiber Looking at Possibility of a Metropolitan Research Network – very preliminary stages of feasibility Fulton School Network Support

ASUrite Infrastructure Upgrades Doubled the Portal/MyASU Server Farm Increased Webauth Servers and Added a Redundant Site Upgraded DB2 Environment Installed Enhanced DHCP Servers Upgraded IMAP Servers

ASUrite Infrastructure Upgrades (continued) Upgraded EDNA Servers and Added Redundancy Added Webtrends Redundancy Upgraded AFS Servers Upgraded ASU Web Servers Upgraded the Post Office

ASUrite Infrastructure Upgrades (continued) New STRONG Password Procedure –Implement in June –Enforced in November

Telephone Services Modular Messaging Avaya 8700 Switch Replacement Network Assessment Planning (QOS) VoIP Pilots Developing Cell Phone Strategy for Enhanced Coverage for Interior and Exterior Spaces

New Computing Sites ISTB1 – 5,000 Sq. Ft. “DARK” Node Downtown Campus – 411 N. Central

Blackboard Fall 2004 –3080 Courses –49,200 Students* Spring 2005 –3109 Courses –49,800 Students* Related Help Desk Questions –2004 Jan-Dec 10,890 Inquiries –2005 Jan-May 4,130 Inquiries

Blackboard (continued) Environment –Application Servers: 8 IBM xSeries Servers –Oracle Data Base Server: SUN 880 migrating to Dual SUN V40Z’s –Fully Mirrored Disk

Blackboard (continued) Performance –Spring 2005: 100% availability Except for Scheduled Maintenance Windows –Fall 2004: During Finals Week, the Data Base Server Peaked at 100% on Several Occasions –After Database Tuning, the Peak Usage during Spring 2005 Finals Week was 60%

Instructional Support Software/Services Additions BREEZE: Multi-Media Instructional Creation and Delivery Software FLEX: Data Visualization Tool for Accessing Disparate Datasets Turnitin: Plagiarism Prevention/Evaluation Tool (Currently Under Evaluation) ACCESS Grid: Video Collaboration Over I2 Service (Joint with COE)

Services Being Evaluated by DMIT Ruckus Network: Digital Video and Audio Subscription Service Cisco IPTV: Video Distribution Over IP

Research Computing Support Held 2 Sessions Where Faculty Presented Research Computing Needs No One Computing Architecture Works Best For All Problems Upgraded Existing Research Computing Support Servers Have Ordered 2 Cray XD1 Systems

Research Computing Support (continued) Looking for a Large Memory Grid Computing System That Can be Grown

Classrooms and Computing Sites Upgrades 192 old computers Responded to 4127 Classroom Support calls Provided 569 Instructor Training Sessions Installed 9 Classroom Performance Systems and Will Be Installing 10 More this Summer

Classrooms and Computing Sites (continued) Installing Charge-For-Print systems in Classrooms This Fall Implementing “Virtual Site” Service This Fall to Provide Web-based Access to a Subset of the Site Software Using Tarantella

QUESTIONS