02/04/06e-Government conference 2006 Wim van ‘t Hof Dutch Ministry of Economic Affiars Electronic Government: - coordination? coordination! - difficult? difficult! - necessary? necessary!

02/04/06e-Government conference 2006 Contents The Netherlands?? eGovernment policy in The Netherlands: drivers, issues Coordination at central government: creating e- government buildings blocks The role of the Ministry of Economic Affairs Coordination with other layers of government Where are we today? Issues for tomorrow

02/04/06e-Government conference 2006 The Netherlands 16,3 million inhabitants 41,500 km 2 Constitutional monarchy Coalition government 13 Ministries 12 Provinces 458 Municipalities Highly autonomous layers of government Famous for windmills (and soccer!)

02/04/06e-Government conference 2006 Netherlands and ICT Ranked 12th in NRI 2005 (5th EU country) 78% of households connected (of which 70% by broadband) 90% of companies use the internet. 75% have a website and 70% are connected by broadband ICT expenditure (total): € 40 bln. (= >8% of GDP) eGovernment: 55% of services online

02/04/06e-Government conference 2006 eGovernment policy Drivers: -better usage of ICT -reduce the red tape -improve electronic services -stimulate e-business -increase economic growth and competitive position Issues (for e-government) -create building blocks and stimulate usage -involve all layers of government -keep an eye on needs of customers

02/04/06e-Government conference 2006 Coordination at national level Players involved: Policy -Ministry of the Interior -Ministry of Economic Affairs Development -ICTU (project organisation) -Tax authority Management / maintenance -Shared Service Organisation (new!) Overall coordination: an informal (!) group of committed DG’s

02/04/06e-Government conference 2006 Coordination at national level Focus on eGovernment buildings blocks: -business portal -citizens portal -electronic forms -e-identity / -authentication (numbers / cards) -government gateway -streamlining key-data (set of key registers) Targets: -2007: 65% services online -once-only data submission

02/04/06e-Government conference 2006 Ministry of Economic Affairs eGov responsibilities: : develop building blocks to reduce red tape and create a better climate for businesses …:. promote usage of buildings blocks (by others). focus on standards (semantic, organisational). streamline information exchange between government and businesses

02/04/06e-Government conference 2006 Other layers of government Citizens and businesses interact a lot with municipalities and provinces) Both are autonomous layers of government No one province or municipality use a combination of carrots and sticks and a lot of talking

02/04/06e-Government conference 2006 Cross government coordination Carrots: -e-municipalities programme -e-provinces programme Both created by central and local government together. e-forms -business portal -e-ID tools Sticks: -legislation (up till now only in use for numbers and key data registers) -financial pressure Difficult, politics(!)

02/04/06e-Government conference 2006 Where are we today? Working on Manifesto to be agreed upon by all levels off government. Issues: -distribution of eGov responsibilities -implementation of building blocks (time-frame, costs) -creation of a high-level committee (all layers) -better involvement of local government in activities central government Overall agreement on necessity of eGovernment

02/04/06e-Government conference 2006 Issues for tomorrow Making eGovernment a reality for citizens and businesses: -implement Manifesto -roll-out existing building blocks New eGovernment issues: -personalisation -standardisation (semantic, organisational (process))

02/04/06e-Government conference 2006 Thank you! I wish you all an inspiring and stimulating conference! More information: Wim van ‘t Hof