Get Britain Working Overview and Jobcentre Plus Case studies Martin Betts Senior Policy Adviser, DWP Employment Group Elaine Easton Partnership Manager, Jobcentre Plus Northumberland Tyne and Wear Leone Hill Partnership Manager, Jobcentre Plus Hampshire and the Isle of Wight

Our policy direction Flexibility –End to ‘one size fits all’ –Individual and local circumstances vary –Whitehall not best placed to design support Results focus –Used to pay heavily for process –Only real measure of success is job outcomes –Jobcentre Plus will be judged, providers paid, for results Partnership working –Flexibility and incentives support this

Policy is under development for post-Work Programme support Adviser support Support through flexible provision Contracted provision Black box Maximum 2 years Cross benefit Minimum standards NJI / WCA Pre-Provision Review Flexible support Core face-to-face conditionality regime Fortnightly signing Post-Work ProgrammeWork ProgrammePre-Work Programme (Claim duration) Adviser support Support through flexible provision Diagnostic Interview Customer journey – JSA and ESA

Jobcentre Plus flexibility More personalised face to face meetings Further support from a menu of options Menu tailored to local labour market conditions New Jobcentre Plus performance framework

Flexible menu of support Peer Support Mentors Work Clubs Work Experience Internships Work Experience Mandatory Work Activity Apprenticeships Volunteering Work Together Skills Basic Skills Support Occupational Training: Sector-based training and Service Academies ESF 25% IB, IS volunteers 75% disadvantaged families Jobsearch Advisor Support Job vacancies database Online support Careers Advice JCP Group Sessions Flexible Fund Discretionary funds Support partnership work to tackle disadvantage. Enterprise New Enterprise Allowance (including mentoring and financial support) Enterprise clubs Self-employment guidance

The Work Programme Biggest of its kind the UK has ever seen For those at risk of long term unemployment 2.4 million expected referrals Replacing much of range of poor value provision Flexibility, results focus, partnership working Longer to work with customers Black box (but transparent, with safeguards) Universal programme More sophisticated payment model

Prime Providers Will compete for market share 7 year contract – long term relationships Greatest ever freedom and financial incentives to succeed Almost 300 voluntary organisations involved as sub- contractors, 2 as prime providers

8 June 2011 Jobcentre Plus, Hants & IW Work Clubs Background Key features of a Work Club Newcastle’s Work Club Work Shops

9 June 2011 Jobcentre Plus, Hants & IW Work Clubs - background Work Clubs are one of a number of Get Britain Working measures available as part of Jobcentre Plus Flexible Support Work Clubs are a Great Britain wide initiative introduced from 4 October 2010 Work Clubs are key as they empower local communities and encourage people to work together to offer additional support to the unemployed. DWP was not prescriptive about who could set up Work Clubs or imposing a specific delivery model. This encouraged local partnership working and promoted innovation to ensure that Work Clubs offer services that address the needs of the participants and the local labour market.

10 June 2011 Jobcentre Plus, Hants & IW Work Clubs – key features Work Clubs can come in all shapes and sizes, but essentially they should provide unemployed people with a place to meet, exchange skills, share experiences, find opportunities, make contacts and get support to help them in their return to work. No two work clubs are the same as they reflect the needs of members and their community. They help unemployed people make the most of local knowledge within their community to help them gain employment. Work Clubs can be set up, supported or hosted by any suitable group, including voluntary sector organisations, local authorities, community groups. Are set up where there is a local demand and provide opportunities for customers to meet and support each other through the job hunting process No specific delivery model – designed and run locally by a cross section of organisations and will vary according to local need

11 June 2011 Jobcentre Plus, Hants & IW Newcastle’s Work Club Work Shop Innovative Partnership Approach Jobcentre Plus Local Authority Newcastle Futures Work Shop approach The Newcastle Partnership Designed to help community organisations understand the Work Club concept, the resources required and support available. Based on our experiences with establishing Newcastle Resource Centres

12 June 2011 Jobcentre Plus, Hants & IW Newcastle’s Work Club Work Shop Core elements Work Club essentials Resources required Work Club offer Health & Safety Marketing & promotion Flexible & Adaptable product to suit partners Employability Partners Newcastle Libraries Children’s Centres Primary Schools

13 June 2011 Jobcentre Plus, Hants & IW Newcastle’s approach to setting up Work Clubs Jobcentre Plus support Promote and encourage all suitable customers to consider participating in additional support through local Work Clubs where available Signpost customers to local Work Clubs where support might help them find employment. District Provision Tool Ongoing Support Work Club strategy Work Club support group Networking list Sharing information

14 June 2011 Jobcentre Plus, Hants & IW Work Experience Aimed at people with little or no work history Mainly 18-24s unemployed for 3 mths 2 to 8 weeks structured placement Hosts from private, public & third sectors Commitment from many national companies and organisations Voluntary for customers No end vacancy required Any sector - but geared to labour market Customer remains on benefits David Cooper, General Manager of the Kings Theatre says, Work experience introduces and familiarises people with everyday work practices, structures and disciplines required by employers. Placements need to be meaningful – with genuine tasks and responsibilities that matter.’

15 June 2011 Hants & IW Jobcentre Plus The Kings Theatre, Southsea The Kings Theatre supports placements, work experience and volunteering opportunities – from 2 weeks for school students to longer term placements and projects for unemployed people, FE and University students.

16 June 2011 Hants & IW Jobcentre Plus What’s special about a theatre? Opportunities in a wide variety of jobs: – Administration & Personnel – Duty Management – Marketing & PR – Website maintenance – Graphic design – Education department – Finance – Maintenance – Technical Theatre Opportunities to develop into other areas of work if interest and potential shown Theatre work – stands out on a CV

17 June 2011 Hants & IW Jobcentre Plus Website

18 September 2010 Jobcentre Plus Started Future Jobs Fund in March 2010 Took on additional jobs outside working hours to further promote shows Attended careers fairs in the area to demonstrate position Employed as a full time Marketing Assistant by The Kings in Aug 2010 Enjoyed the spectacular success of Jack & The Beanstalk – breaking box office records for the 9th consecutive year Promoted to ‘Marketing Officer’ Feb ‘11 Emelye’s story

19 September 2010 Jobcentre Plus Josh’s experience "When I applied for the work experience position I hoped to gain a different experience and thought it would be cool to work at the Kings Theatre. Since starting I've found working at the Kings fun and really varied. It's helped to improve my computer skills and I've gained experience in a lot of things I haven't done before, including bar work. The people here are great and because of my work I've even had the chance to see some of the productions for free!"

20 June 2011 Hants & IW Jobcentre Plus Does work experience work? At organisations like the Kings, many participants continue to work as volunteers or casual staff. They become ambassadors for the Kings, and theatre in general. Many who have gone into employment cited their work experience placement as key to their success. Advisers say their customers are more confident and motivated following a period of work experience. Some employers have been so impressed they have created vacancies and apprenticeships for young people. Sourcing specific placements to match a customer’s interests has proved a successful approach. Portsmouth City Council have a comprehensive work experience package involving all their departments and linked with access to all PCC training opportunities and jobsearch support. Work Experience participants are finding work!