Communication Skills

Building Servants for the future ! Skills knowledge Attitude

Communication Skills

Communication and Service ! Service members Avoiding Conflicts Preaching Transferring Visions Local cultures Call to action ! Learning

Our Lord is our Role model

Communication Model Mr. Sender Idea / Info Encoding Choose media Send Decoding ? Mr. Receiver Feedback

What I would like to say What I say What he hears What he listens to What he understands What he remembers What he interprets What he can do What he wants to do Residual message=10% The funnel syndrome

Receiving +Sending +message + avoiding Noise The Golden communication equation

Active Listening

© BLI Consulting & Training - Covey ’ s Listening Levels Ignoring Not really listening at all Pretending Yeah! Huh.. Right SelectiveListening Hearing certain parts of the conversation AttentiveListening Paying attention and efforts on the words that are being said EmpathicListening Listening with the intent to understand

Do Listen quietly, arms &legs uncrossed, body forward Don’t Interrupt, try to finish a sentence for the customer Active Listening Continue

Do Maintain eye contact Don’t Bite nails, smoke, chew pens Active Listening Continue

Do Reinforce a statement; Rephrase it to insure agreement Don’t Tap fingers or feet, when listening Active Listening Continue

Do Use terms like, “yes” & “certainly” Don’t Openly Disagree like “no” and don’t show hostility Active Listening Continue

Confirm Receiving

Question technique  Open ended question  Closed ended question

Providing feedback Check your understanding by 1-As you see it … 2-Sounds like… 3-If I understand correctly,you… 4-Is that what you mean? 5-Is that right? 6-Is that close to what you mean?

 Simplify the language  Organize the content  Understand the audience  What is the direction of the communication ?  Does the receiver have any expectations concerning this communication?  Is the communication formal or informal? Improving Communication Sending Skills

Is it the right channel ?

Impact of a message on an audience The Rituals

 We remember: 20% of what we HEAR  We remember: 30% of what we SEE  We remember: 50% of what we HEAR& SEE Impact of a message on an audience

Breaking Down the communication Noise A Supermarket Game

 Body language  Face  Arms  Hands  Legs  Posture and body movement Non-Verbal Communication

1.Body Moves Towards you (Agreement; interest, approval) 2. Body moves away from you (Disagreement, boredom) 3. Body crosses arms, legs (Some Disagreement or you are getting too personal) How To Read Body Language

4. Legs open; arms open (Willing to agree) 5. Shifting eyes or Body (Uncomfortable; willing to disagree, but doesn’t) 6. Draws, scribbles (Lack of interest) How To Read Body Language, Continue

7. Tapping pencil, fingers, feet (Wishes interview is over) Needs probing ask interesting questions How To Read Body Language, Continue

Bad communcationcan lead to RUMORS

قرر المسئولين عن الخدمة ايقاف جميع الخدمات الكرازية في بعض القارات و عنه اصدر المجمع المقدس القرار رقم 1769 لسنة 2013 و الوارد بمجلة الكرازة و الجرائد الرسمية و الذى ينص على التالي : البند الاول : - عدم الموافقة بسفر اى خادم كرازة الى افريقيا الا بموافقة من ثالثة كهنة و هم : ابونا حبيب سوريال, ابونا اناسطاسيوس روفائيل و اخيرا ابونا فيليمون ميخائيل. البند الثاني : - على الخادم المصر علي الذهاب الى قارة افريقيا للكرازة, ان يسحب استمارة الشروط و المحاذير من المقر البابوي لكي يكون على دراية بكل المحذورات و الاماكن الخطرة التي يجب ان يتجنبها, و المكتب مفتوح لاستلامها ايام الثلاثاء من 5-7 مساءا و الاحد من 8-11 صباحا.

البند الثالث : - على الراغب فى السفر ان يتقدم الى مكتب نيافة الانبا بفنوتيوس لإمضاء اقرار انه مسؤول عن نفسه مسؤولية كاملة و ان الكنيسة قدمت له كل النصح فى عدم السفر. البند الرابع : - يجب على الراغب فى السفر ان يؤمن على حياته فى احدى شركات التأمين الحكومية و ان يعود مبلغ التامين الى المستفيد و هو الخادم الذى تم عضه في اذنه و ذلك لعلاجه و كنوع من التعويض له. مربع و التي قد تكون خالية من السكان. و ابن الطاعه تحل عليه البركه.

 Appearance: age, gender, language, clothing  Association: work, education, home, club Levels of misunderstanding

 Interests: hobbies, friends  Thoughts  Values and believes: Levels of misunderstanding

Receiving +Sending +message + avoiding Noise The Golden communication equation My dear brothers and sisters, take note of this: Everyone should be quick to listen, slow to speak and slow to become angry (James1 :19)

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Spiritual Day  A Spiritual Day with Abouna Daoud Saturday February 8 th & 15th  At the Theatre Hall 11:00 – 3:00  We will attend the Holy Liturgy Together 9:00- 11:00

Homework 13 Communication Skills analysis: John 8:30-59 – Jesus with the Jews John 3: Jesus with Nicodemus

Decide your plan for the country and put a complete strategic plan with vision, mission, objectives & action plan

Send soft copy by mail including the names of the group

 There will be a Jury to discuss the projects  On the day of presentation you will present one soft copy and 5 hard copies to the Jury

 There will be a Jury to discuss the projects  On the day of presentation you will present one soft copy and 5 hard copies to the Jury